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“I voiced my complaints on the way out the door...I received a stare and a nod....”

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SpringHill Suites Asheville
Ranked #44 of 63 Hotels in Asheville
GreenLeadersBronze level
Level Contributor
120 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“I voiced my complaints on the way out the door...I received a stare and a nod....”
Reviewed 15 April 2012

No great shakes folks! Do the Hampton next door! When I complained I got a nod and a stare, I guess if I stood there long enough he would have had to say something.....last time I complained at a LaQuinta the guy comped my room while I stood there and said it was not necessary to do so. These folks are in a stupor, unresponsive, they don't care about you. Okay the hallway was colder than I could get my room with the air all the way up. The mattresses are like sleeping on the ground. In breakfast room at 6:30....breakfast on weekends start at 7 instead off six. They run this place for there own convenience not yours. So okay I'll settle for a cup of Coffee....NO...wait, they are out of decaf Coffee! Really? I blame the manager for this....that's where the buck stops....get out of your office, look at things, wake up your sleepy staff, talk to the guests, when was the last time you did that? That's what I thought, and that attitude comes across loud and clear.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Critic53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review, 16 April 2012
Dear Lester53

Thank you for taking the time to let us know about your recent stay with us. I apologize for the issues that had during your stay with us. We strive to ensure that every guest has clean, comfortable room and an enjoyable stay. I am sorry that we feel short of that during your time with us. While we were not able to make an adjustment in your bill since you were not paying for the room, I was able to post some bonus points to your Marriott Rewards account for your inconvenience.

Again, please accept my apologizes.
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341 reviews from our community

Traveller rating
    91
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    71
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See reviews for
129
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Any
English first
Tennessee
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 April 2012

Good location and very nice hotel! The rooms were more spacious than expected and very clean. We loved it and would definitely recommend it to anyone in staying in the Asheville area.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KDM4E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review, 24 April 2012
Dear KDM4E,

Thank you for taking the time to post a review of your stay at our hotel. I am so happy to hear that you enjoyed your time with us and that you enjoyed our studio suite set up that we have here. I will be sure to pass along your comments to our staff and I look forward to seeing you on your next trip to Asheville.
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knoxville
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 April 2012

We visited this property in May 2010 (not May 2011, that was the furthest back I could choose in the dropdown box) for our honeymoon. I believe we stayed 5 nights and were satisfied with the accommodations. The staff (maybe intentionally?) booked us in a corner room on the top floor, so we had no noise issues. The bedroom was comfortable, albeit cramped with the large (and powerful) A/C unit under the window. We did have issues getting connected to the wifi, but after tweaking and a couple of a phone calls to the front desk, we got it sorted out - something about a problem with their service provider, I believe. Breakfast was good, typical hotel breakfast buffet... but please make sure waitstaff are checking expiration dates when appropriate, I found several cartons of yogurt that were quite expired. Overall, not a bad stay.

However, I was pretty disappointed that no extra effort or attention was given to helping us make our stay memorable - after all, even though we were on a tight budget for our trip, we chose your SpringHill Suites property for our honeymoon! We may return to Asheville for an anniversary trip, but not sure if we will revisit this hotel.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank littlemrslarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winston Salem, NC
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 March 2012

Handy to get downtown from here. The rooms were nicely appointed and clean. Staff was very gracious and the noise from the highway was tolerable (you might ask for a parking lot side room). It is very close to the mall, eating establishments, etc. If you have stayed at SHS before, this is a very nice property. Not luxury, but very nice accommodations for the price.

Room Tip: Parking lot side rooms should be quieter
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Docinnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review, 28 March 2012
Dear Docinnc,

Thank you for posting a review of your recent stay at our hotel. I so happy to hear that you enjoyed your stay and your time in Asheville. We do have some great local restaurants in town and we are very proud of that reputation.

Thank you again for staying with us and we look forward to seeing you again on your next trip to Asheville.
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Huntington, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 March 2012

I was impressed by the SpringHill Suites. I have stayed in many hotels. This by far was the best stay and rest I've ever had. I felt welcome, comfortable, clean and we had a good time here. Especially nice was Mathew. He heard what I wanted, made a view sugestions and there it was, service. The entire staff at SpringHill Suites made our stay very enjoyable. Because of the service at this property, I believe the other guest were more friendly and happier which only added to the warm fuzzy feeling we got here. We had stayed at a Hilton in Johnson City TN the night before and had a terrible time. Thank you SpringHill Suites, we know exactly where to come to next time.

Room Tip: Ask about the number of beds and the sizes you want for the number of guest you have. They will find...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsasheville, General Manager at SpringHill Suites Asheville, responded to this review, 27 March 2012
Dear Mark B,

Thank you for taking the time to post a review of your stay and thank you for the positive comments regarding our hotel, staff and our employee Matthew. Our staff gets so excited when they are mentioned in a positive review and they really strive to offer the highest level of guest service possible.

Thank you again Mark, and we look forward to seeing you on your next trip to Asheville.
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Additional Information about SpringHill Suites Asheville

Property: SpringHill Suites Asheville
Address: 2 Buckstone Pl, Asheville, NC 28805-1808
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Asheville
Price range (per night): ₹ 8,809 - ₹ 18,720
Hotel Class:3 star — SpringHill Suites Asheville 3*
Number of rooms: 88
Official Description (provided by the hotel):
If you are looking for Asheville hotels near Biltmore Estates, downtown Asheville and the Blue Ridge Parkway, experience the modern style of the newly renovated SpringHill Suites Asheville ,which is just minutes from it all. With incredible mountain views and nearby attractions like Chimney Rock Park, the Thomas Wolfe Auditorium, Nantahala Outdoor Center and the North Carolina Arboretum, you will surely enjoy your stay at our award-winning Asheville hotel. Our all suite SpingHill Suites by Marriott Asheville hotel feature rooms that are 25% larger than comparably priced hotel rooms, all while providing the amenities of a modern lifestyle. Enjoy free high-speed Internet, spacious work stations and modern furnishings with innovative room layouts. Our Asheville hotel offers a complimentary hot breakfast buffet, heated indoor pool & spa and a 24-hour fitness center. When visiting beautiful western North Carolina, you will never want to leave and the SpringHill Suites Asheville is here to make your stay memorable. ... more   less 
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Also Known As:
Springhill Suites Asheville Hotel Asheville
Asheville Springhill Suites

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