My husband, son, daughter in law and I checked into the Renaissance Asheville Hotel expecting a great trip to explore the Biltmore and enjoy the town of Asheville. We wanted to stay in town so that we could walk to where we wanted. How can anything go wrong when you are staying at a Marriott property? Our room was just ok. My son's room had an uncomfortable bed that squeaked every time you moved and his room was like a closet. We went on our way, visited the Biltmore Estate which was wonderful. Our cars were parked in the Renaissance parking lot which was behind the hotel. They told us that they had security for the parking lots however, they also had a big sign which said they were not responsible for any loss or damages. On Saturday, August 11th, we passed my car and noticed that the hood was up slightly. We were in my son's car. We stopped to look and found that someone had broken into the drivers side of my brand new 3 month old Infiniti. They stole everything that was left in the car and did $10,000 worth of damage. The hotel took no responsibility for their lot. They did not want me talking about it to them at their front desk and we were left to deal with an 8 hour drive back with no window and all of our stuff gone. Seriously, no security at all!! The police said that they had 12 break ins that night. It was said that they lock the gate into the parking lot each night at 10:00. They don't! Next night the gate was still open at midnight. I would suggest NOT staying there. The only thing I think was nice about the hotel was the lobby.
- Official Description (provided by the hotel):
- When staying at the Renaissance Asheville hotel, you'll be nestled among the Blue Ride and Great Smoky Mountains. Our hotel lies in the heart of downtown Asheville within walking distance to great shops and dining. On-site you'll find a 60' indoor pool, fitness center and whirlpool to enjoy. As a member of the Green Hotels Association, we understand the importance of protecting our surroundings and are proud to offer sustainable dining at our on-site restaurant Writer's Bistro. Our charming rooms offer complimentary wireless Internet, 32 inch LCD HDTV, stunning views of the Great Smoky Mountains, coffee maker/tea service, iron and ironing board, desk with ergonomic chair, marble bathroom with shower/tub combination and hair dryer. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Asheville
- Asheville Renaissance