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All reviews bedroom suite front desk full kitchen mission hospital the breakfast area housekeeping staff free breakfast indoor pool location is excellent exercise room nice breakfast convenient location social hour nice stay home away from home downtown area hot breakfast
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Reviewed 4 weeks ago

We stayed in a Suite for 5 days in late September. The staff was always pleasant and helpful, and the room was perfect for us.
They serve an excellent breakfast which we really enjoyed. We will be back next year and the Inn will stay there again..

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Service
Thank Clare G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Marketing & Guest Relations at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 4 weeks ago

Hello Clare G,

Thank you so much for leaving a kind review! We are delighted that you enjoyed your time with us and look forward to welcoming you back the next time you visit Asheville!

As always, Safe travels.
Emily McCollin
Marketing & Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018 via mobile

Went there to see the Biltmore and the location is excellent. Exit from the hotel to the left can be challenging as the traffic can be heavy. The rooms are large and very clean and that includes spacious kitchen. The staff is very mice ant this is specially true of the breakfast staff.

Stayed: October 2018, travelled as a couple
Thank roberti637
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Marketing & Guest Relations at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 4 October 2018

Hello Robert I,

Thank you for your kind review of our property. We are grateful that you chose us for your stay while visiting the Biltmore Estate. It was our staff's privilege to make your visit pleasant! We hope to welcome you back soon.

As always, Safe travels.
Emily McCollin
Marketing & Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

We like Residence Inns when we travel and we selected this one in Asheville because it was just minutes from the Biltmore House where we intended to visit.

The hotel seemed to need a bit of updating and was a bit difficult to access from the street during rush hour but was otherwise clean and comfortable. Staff was friendly and helpful; rooms were spacious with a nice kitchen; beds were comfortable; and the floor we were on was quiet despite there being several dogs in other rooms (it's a "pet friendly" hotel). Breakfast in the morning was okay but nothing special.

We would recommend it to anyone visiting the south side of Asheville.

  • Stayed: September 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank alhearn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Marketing & Guest Relations at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 3 October 2018

Dear Alhearn,

Thank you for your recommendation! We appreciate your detailed feedback on location and the facilities. Guest satisfaction is our number one priority and details like this are very helpful as we continually strive to grow. We look forward to welcoming you back!

As always, Safe travels.
Emily McCollin
Marketing & Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018

Stayed in 1 BR Queen Bed Suite Room #202
BR Furnishings and Kitchen were great.
Breakfast buffet was very good w/ great coffee.
Close to Biltmore House one way & Downtown in the other direction.

Our only issue was the outside noise from the train whistles and ambulance sirens in the middle of the night almost every night. The hotel has no control over this but it was an annoyance.

It was a fair value for the money spent.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Barry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Marketing & Guest Relations at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 2 October 2018

Dear Barry O,

Thank you so much for your kind review of the property. The great location does come with a price, and we hope the good you experienced outweighed the external night time noises. We look forward to welcoming you back soon!

As always, Safe travels.
Emily McCollin
Marketing & Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018

I want to put in writing how valuable the staff at Marriott Residence Inn Asheville are. The people here could demonstrate for all of other facilities how to make guests feel special. No person would want to willingly stay anywhere but at Marriott Residence Inn located at 701 Biltmore Avenue, Asheville, North Carolina.

My husband and I have always tried to stay at Marriott Residence Inn facilities. We have always found the personnel to be kind and helpful.

But I want you to know how truly wonderful the personnel at Marriott Residence Inn, 701 Biltmore Avenue, Asheville, North Carolina, really are. We called from Wilmington, North Carolina to ask if we could have a room to evacuate from Hurricane Florence. They, of course, readily accommodated us.

The North Carolina state police closed down Interstate 40 which is the main highway out of Wilmington. Every road - U.S. and state highways - we tried was under water. What should have been a 5 to 6 hour drive across the State of North Carolina turned into a 10 hour marathon in a driving rain over flooded and often impassable roads forcing us to turn around and find another way. When we finally made it to Winston-Salem, I called to say we would be arriving but it would be a late arrival. Rebecca said just be careful - we are waiting for you to come home. After losing electricity on Wednesday, having no hot water, no hot food, and seeing the driving rain wash out everything in its path, those words were magic to me.

When we finally got here to the Marriott Residence Inn, we were greeted with smiles, hugs, a wonderful room with bottles of cold water and comfort food snacks. I can tell you cold water never tasted so good. Dom Perignon champagne could not have tasted that good.

This facility could show all other facilities how to make each guest feel not just special but extra special. Marriott Residence Inn, 701 Biltmore Avenue, Asheville, North Carolina may often be imitated but it can not be duplicated.

Thank you for your staff. Thank you for everything.

Stayed: September 2018
Thank cdsextonlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BFH_Marketing, Marketing & Guest Relations at Residence Inn by Marriott Asheville Biltmore, responded to this reviewResponded 24 September 2018

Dear cdsextonlaw,

Thank you so much for taking the time to leave this review. I will pass it along to our team at the Residence Inn. I'm so glad they were able to bring you the comfort of home during an incredibly difficult time. We look forward to welcoming you back again soon (and under better circumstances!).

As always, travel safe.
Emily McCollin
Marketing & Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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