The first few days of our vacation were so thoroughly ruined by this place and by Keith, the guy who runs it, that it not only will we never stay there again, we’ll never again use an American bed and breakfast. When we arrived on a Saturday at around 5 p.m., after 12 hours of travel from New York, the front door to the place was locked, and had a sign with phone number for Keith, which said he was only a few minutes away, or something like that. To make a long story short, we called this number 4-5 times over the next three hours or so while we were having dinner in town, and never heard from him. Finally we went back to the house to see if we could find someone there. The building was still deserted, but because Keith had told my wife that we would have one of the upstairs rooms over the garage, we eventually went up there, and when found a key in the door we put our stuff in the room and settled in.
At around 9:30 p.m., Keith showed up, banged on our door, and told us that someone had been calling my wife’s cell phone (which had died) and leaving messages “all day.” He complained about our not having returned these messages (which actually left a different number than the one on Keith’s sign), and was annoyed that we had “checked ourselves in.” I said that we were exhausted, and would check in the next morning (i.e., give him our credit card). He told me that breakfast began at 7 a.m.
When we got down to the main entrance for breakfast the next day at around ten to eight, the front door was again locked, so we left Keith a message at the phone number on the sign saying that we couldn’t get in, and went to Arches. When we returned at about 3 p.m., Keith was actually there, lying in wait for our credit card. This time, he blamed the (very nice) young guy who makes the breakfasts for locking us out, when actually Keith had never bothered to explain that guests can enter in the morning through the side of the building using one of the two keys we had. At this point, he apologized for, as he put it, “almost ruining your vacation,” gave us the first night free, told us about difficult personal circumstances, and complained about how hard it was to get used to running a bed and breakfast. That was the last we saw of him during a six night stay.
As for the room itself, it was adequate. There is no dresser, which is strange as there is plenty of space for one, so you’re forced to live out of a suitcase. The bamboo curtain on the window is completely transparent at night—people staying in the next room can see everything when they walk by. We heard the garage, as another commenter said, at about 7:30 a.m. one morning, probably Keith fleeing the business he supposedly runs. The hot breakfast only begins at 8 a.m., so if you’re in Moab to hike you can’t really take advantage of the breakfast, as you need to be on the trails by 8:00 or 8:30 at the latest to avoid the suffocating midday heat.
Really, between the two of us we have stayed in bed and breakfasts and small hotels all over the northeastern United States, Quebec, Ireland, the UK, Europe, and Eastern Europe, and this was one of the worst experiences we have ever had. Our advice would be to save yourself the potential frustration, and stay somewhere else.
- Also Known As:
- Adobe Abode Bed & Breakfast Moab, Utah