I stayed at this property for two days in town for business. I wish I could have been able to spend more time enjoying the hotel. Sadly, as business duties called, I was in my room for only when I needed to be to catch some sleep.
I flew in on September 9th and the hotel staff was extremely gracious and accommodating. Check in process was seamless and my room was ready when I arrived. I have stayed at a few JW Marriott's before but this one was the most comfortable to date. The room was perfectly sized, the bathroom was very nice and comfortable - it was not too big; it had a great bathtub perfect for soaking my tired bones, and the lighting was ideal.
The bed was one of the most comfortable mattresses I have ever slept on. I slept so well for the time I was in there, wish I could have been in bed longer. The best part was the true blackout curtains. Pitch black even middle of the day. The hotel did this right - and I was very grateful for it. Also many times in hotels while you are in your room, other guests can be fairly loud. At this hotel, I barely heard anything when in my room, except for the person in the adjacent room leaving once and not being kind to catch the door before it slammed (really, people?).
I ate at the restaurant, and while pricey, the service was fast, and the food was good. However, I would probably only eat at Level III again if I was in a pinch, which I was when I returned from working an event and on my feet for 19 hours straight. Food was essential - quickly - and they delivered.
I also received numerous packages for the event that required being loaded into my vehicle. The staff was extremely helpful to assist with this. When I returned from the event, I had even more boxes - perhaps double the amount - that needed to be shipped back to the office. The staff was outstanding in offering their assistance. Mike in particular at the bellstand literally stood in the entrance drive with me sorting through all of the boxes as I affixed shipping labels. He then kindly loaded them onto a cart to take to the back shipping area to await for the driver the next day. SO HELPFUL, and I truly appreciated his additional attention to my needs.
If I had to be picky about anything with this property, I would say it was the shower stall. It was pretty tight quarters, and there simply wasn't anywhere to put my stuff. The metal grate tray screwed into the wall was loose, thus it drooped at an angle. It wouldn't hold even my trial size toiletries without falling to the floor. It would be #1 - helpful to repair this in room #1212, and #2 - I would recommend installing a small corner shelf in the back corner of the stall that would hold at least a few small bottles - 3 perhaps - so that they are in reach easily. That shelf could also be used for shaving, so that there is more of an angle for bending over.
My final recommendation to those staying at the hotel is to really consider if you need a rental car or not. The charge, with tax, for valet parking was $69.54 per night. I'm not joking! The public transportation in San Francisco is excellent, and if you must have a rental car, there are options like zipcar or gocar for hourly rentals, or there is even a rental facility a block away for Hertz and other major rental car companies. I'm just sayin'.....if you need a car for the day, rent it, return it, and avoid the valet fees. I only had a car because I was in town for business, but good gravy that is steep. And I can think of several different ways that I could spend $70 per day - and valet parking isn't one of them.
I hope that one day in the near future that work will bring me back to the JW Marriott San Francisco Union Square hotel....and that I have more time to enjoy one of my favorite cities - and to spend a little more time indulging myself in this lavish facility. Thanks for a great stay!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Marriott, Booking.com, Ctrip TA and HotelQuickly so you can book your JW Marriott San Francisco Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Jw Marriott San Francisco Union Square Hotel San Francisco
- San Francisco Jw Marriott
- Marriott San Francisco
- San Francisco Marriott
- Pan Pacific Hotel San Francisco