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“Nice location on union square”

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The Inn at Union Square
Ranked #5 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Chicago, Illinois
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Nice location on union square”
Reviewed 21 June 2012

Stayed here for 2 nights this month. Stayed here because all the hotels were sold out in the city due to the us open golf tournament. Got lucky when calling here as someone had just cancelled their reservation. Staff was very, very nice. Nice room, comfortable bed. Continental breakfast was good each morning. Small eating area, so you have to take food back to your room. Did not take advantage of wine hour each night. No air conditioning in my room (just a ceiling fan). They offered to bring up a portable air conditioner, but at night it was not that bad so I did not bother with asking. Great location right next to union square. Morton's steakhouse offers delivery to the room (right next door). This hotel is a part of an independent rewards group called stash hotels. Never heard of that group before, but looks like a nice group of independent hotels.

Stayed June 2012, travelled on business
Helpful?
1 Thank swiper4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,598 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (316)
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Philadelphia, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 June 2012

My spouse and I stayed here the 2nd week of June 2012 for five days. Before booking the room, I read the reviews for the hotel. Based on those reviews, we upgraded the room to a suite because my husband was attending a conference and needed a place to work. That upgrade worked out just fine.

When we arrived at the room, my spouse noted that the room interior looked a bit worn-out. My biggest problem was with the bathroom. I don't think it was cleaned when we arrived b/c we found soap scum from previous occupants around the sink area and a used shower cap. The bathrooms could use an update. The floor tiles in ours were cracked. The groat work around the sink and tub area was black. Also, I soaked in the tub after a hard day of hill walking and there was lots of visible black on the underside of soap dish and around the grab handles. Only one of the electric outlets in the bathroom worked. And finally, I had hot water for only 2 days, the rest of the time it was tepid.

I talked to the hotel staff about the water and it might be an issue of their water system. The staff did come and look at the situation. Upon check-out I informed them of the electrical outlet situation in the bathroom.

I

Room Tip: I agree with the others do not select a room around the breakfast areas on the 3rd & 5th floors...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank delbertgrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Inn at Union Square, responded to this review, 22 June 2012
Dear Guest,

Thank you very much for your recent visit to the Inn at Union Square. We appreciate your comments and feedback on your experience. We are very sorry to hear you found some housekeeping discrepancies and some hot water issues. We strive to provide every guest with an exceptional experience and it looks like we fell a little short of that goal and for that, except our sincerest apologies. We have reviewed the information with our dedicated and proud staff who have remedied the issues. Thank you again for your feedback as this is vital to improve our facility and services. We look forward to your return to the Inn at Union Square during your next trip to San Francisco.

Kind Regards and Safe Travels,

Norbert Mede
General Manager
Inn at Union Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 June 2012

On our first visit to the US, we travelled from Australia and couldn't have asked for a better home away from home in San Francisco. Yes, the rooms are a little small but the friendly, hospitible welcome coupled with the chance to meet fellow travellers at the nightly wine and cheese offering certainly made this a memorable visit. Ann, Omar, Wayne and the housekeeping staff genuinely went out of their way to make sure we were well looked after from our first e-mail queries till our final departure. Breakfast was more than just a straightforward Continental - plentiful and varied. Certainly a great location and excellent value. In fact we stayed on our return visit to San Francisco and the experience was just as good! Highly recommended.

Room Tip: The rooms adjacent to the breakfast room on level 3 and 5 are great in the morning to just put on yo...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grant_lina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 June 2012

Great location near to the cable car and shopping. I was travelling solo and got a junior suite which was much bigger than I needed - would be good for a family. Very friendly service for small hotel and clean rooms. Wine and cheese in evenings was a nice touch. I also enjoyed the steak restaurant next door, as I was solo I could sit at the bar enjoy a drink and nice meal from the bar menu.

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mnsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnaby, Canada
Level Contributor
164 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 15 June 2012

We stayed 2 nights before a short cruise back to Vancouver. Ann was very helpful with the booking and gave us 3 options to get from the airport. We chose Bart, simple and efficient, just a few blocks walk to the Hotel. Quiet room, good bed, lovely wine and cheese reception at 5:30pm and very nice breakfast every morning. No view as readers have said but who cares? Just go outside! This is not for people who need a huge lobby ! Staff are pleasant and helpful, no complaints. It wasn't hot when we were there, if heat is an issue, remember that they don't have air conditioning, just a ceiling fan. apparently they rarely get hot in San Francisco.

Room Tip: Nice to be on the floor where the breakfast and wine reception are held.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laurallee2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn at Union Square

Property: The Inn at Union Square
Address: 440 Post Street, San Francisco, CA 94102-1502
Phone Number:
Region: United States > California > San Francisco > Union Square
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#3 Business Hotel in San Francisco
#3 Romantic Hotel in San Francisco
#4 Family Hotel in San Francisco
#48 Green Hotel in San Francisco
Price range (per night): ₹ 15,751 - ₹ 1,05,481
Hotel Class:3.5 star — The Inn at Union Square 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
The Inn at Union Square is truly an urban retreat, in classic San Francisco style. The intimacy of our 30 elegant and restful rooms and suites provides the setting for our gracious staff to tend to your every need. From greeting you by name to making sure you have an umbrella when it rains- it is our pleasure to serve you. The Inn is located steps from Union Square- the city’s center for shopping, theatre and dining. If business is on the agenda, it is an easy stroll to the Financial District or the Moscone Convention Center. The Inn at Union Square is away from the crowd, in the center of everything. ... more   less 
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Also Known As:
The Inn At Union Square Hotel San Francisco
Hotel At Union Square
At Union Square Hotel

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