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“Great Location...”

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Kimpton Sir Francis Drake Hotel
Ranked #99 of 229 Hotels in San Francisco
GreenLeadersGold level
Lake Oswego, Oregon
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Location...”
Reviewed 4 April 2012

Bought 3 rooms w/3 kings for 2 nights - gave us 1 room w/2 queen beds, 1 room w/1 queen bed, and 1 king room (correct).

The guys at the front desk barely offered to help.

Its a busy hotel and honestly -- I'm a four seasons guy. This is big time let-down... Not a snob, just saying its a bit slouch-y....

Not impressed.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benjamin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim G, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review, 5 April 2012
Dear Benjamin B:

I appreciate your candid comments regarding your recent stay with us.

I am very displeased to hear that our front desk staff lacked their effort in assisting you.

Hopefully, you'll give us another chance in the near future.

Jim Gross, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,221 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (707)
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English first
London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 April 2012

This wasn't supposed to be part of our trip and but it gave us the wow factor for sure. everything is so plush and clean and the staff helpful.
Didn't make it upstairs to the amazing bar but had cocktails in the lobby which was just as great.

Really comfortable, great location and really enjoyed the stay there.

Room Tip: Our bathroom was pretty small so maybe ask for a room with a decent size bathroom if there's a f...
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ek80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim G, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review, 4 April 2012
Dear ek80:

I am glad that you were able to make a stop at the Drake!

I hope that you'll plan to stop by and enjoy the Starlight Room on your next trip to SF!

Jim Gross, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level 6 Contributor
253 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 1 April 2012

I stayed three nights with my family in September 2012. input process to the hotel took a bit longer. Hotel was completely full too. For this reason, the hotel staff uninterested customers. History of the interior is very impressive. Rooms small. However, old-looking furniture, the room was impressed. Good location, amazing. Middle of the city. Due to the location easily stay one more time again .

Room Tip: rooms overlooking the main street should be chosen
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burak E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim G, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review, 5 April 2012
Dear Burak E:

I appreciate your comments on your stay.

I am very disappointed to learn that our staff was not attentive. I sincerely apologize that you had to experience that. I will definitely stress this issue during our meeting.

Yes, please do come back to the Drake and hope you'll have a much better experience!

Jim Gross, General Manager
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Indiana
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 March 2012

Best location in San Francisco for shopping, dining, and sightseeing. The Beefeater-costumed doorman greets you like royalty, the famous cable cars stop right in front, the rooms are luxurious and clean, and the hotel is simply charming! We spent five nights and were delighted to find out that we could forego daily cleaning service and receive a voucher for the restaurant. Very savvy of Kimpton!

Room Tip: Join Kimpton's In Touch Program (free) and receive free internet service during your stay.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jano18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim G, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review, 4 April 2012
Dear Jano18:

Thank you for your feedback on your recent stay! I agree, our hotel is located in one of the most convenient location in the city; hope you were able to take advantage of that!

Lastly, but not least, thanks for using our voucher to conserve our energy foot print!

Jim Gross, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vancouver canada
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 March 2012

I was really looking forward to returning to San Francisco, not having been there for several years, and my husband was going there on business so i joined him. My BAD for insisting we stay half a block to Union Square, and trying to keep within a certain budget (279- 299 dollars per night) to stay at the Sir Francis Drake. My husband did say it was a Kimpton hotel, and he had stayed at one before, so it should be fine. The staff at reception and come to think of it all the staff were very friendly and helpful. Unfortunately they have to make up for the poor state the hotel is in. Granted it is an old hotel, but i believe it was renovated in recent years. Rooms all stink of animals, because it is what they call a "pet friendly" hotel, but they dont have any control on trying to keep a floor pet free. i had specifically asked for a pet free room as i am allergic to pet smell in a confined area. The bathroom stunk all the time, felt like the smell was coming from the walls. we were there only three 3 nights, so it was difficult to move somewhere else. I certainly dont recommend this hotel for a businessman, my husband had to walk a block to go get color copies made, as their business office did not have a color printer.
At checkout i noticed the charge on the room was 246.00 per night, however, i still dont think that you should be paying that rate just to be close to Union Square, unless of course its the only hotel that allows pets. Very Disappointing.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jillbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim G, General Manager at Kimpton Sir Francis Drake Hotel, responded to this review, 4 April 2012
Dear jillbill:

I appreciate your feedback on your recent stay with us. I sincerely apologize that you had to deal with the pet odor. As one of the 'pet friendly' hotels in the city, we try our best to keep those rooms as 'pet free' as possible. I will make sure to stress this to my Housekeeping staff.

Although, there is no color printer in our business center, I am sorry to hear that our front desk staff was not able to assist you with an alternative solution.

I hope that you'll give us another chance in the future.

Jim Gross, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Sir Francis Drake Hotel

Property: Kimpton Sir Francis Drake Hotel
Address: 450 Powell Street, Union Square, San Francisco, CA 94102-1504 (Formerly Sir Francis Drake Hotel)
Region: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
#58 Business Hotel in San Francisco
#70 Romantic Hotel in San Francisco
#75 Family Hotel in San Francisco
Price range (per night): ₹ 14,246 - ₹ 32,022
Hotel Class:4 star — Kimpton Sir Francis Drake Hotel 4*
Number of rooms: 416
Official Description (provided by the hotel):
Kimpton Sir Francis Drake Hotel, housed in a landmark building in the heart of Union Square, is quintessential San Francisco: exciting, romantic, timelessly elegant and unique. The ornately decorated lobby, old-world hospitality, and Tom Sweeney, the hotel's infamous Beefeater doorman, transport you to another time and place. The legendary Starlight Room, the adjacent Scala's Bistro and unmatched hospitality complete the picture to create an unforgettable San Francisco experience. ... more   less 
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Also Known As:
Kimpton San Francisco
Sir Francis Drake Hotel San Francisco
Drake Francis Sir

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