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“Good value in great tourist location” 4 of 5 bubbles
Review of Sheraton Fisherman's Wharf Hotel

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Sheraton Fisherman's Wharf Hotel
Ranked #108 of 227 Hotels in San Francisco
GreenLeadersSilver level
China
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Good value in great tourist location”
4 of 5 bubbles Reviewed 5 May 2012 via mobile

This hotel is reasonably priced for the SF area. It is located within 5 minute walk of Pier 39, one of the major tourist shopping areas where you can get a great view of Alcatraz and take a number of various open top bus tours or boat tours of the bay.

Also located a short walk from the hotel is a Safeway and Trader Joe's if you need to pick up any necessities.

The walk to Union Square is about 30-40 minutes one way (go up Columbia tobeiter Stocktorn or Grant for a walk thru China Town on your way there).

The hotel has free Wifi in the public areas, favorite place to check email wad at the heated bbq pits located just outside the lobby area, where you can have a drink too and catch up with work etc.

The rooms are clean and the property is nice. The gym is small but equipped with mostly cardio machines.

Parking is outrageous but so is the rest of the city's paid parking spots, try enjoying your stay on foot and spend that extra money on local attractions or one of the seafood restaurants on the Wharf.

Not a lot of homeless hanging around the hotel although there are quite a few pan handlers at the Wharf. In the touristy ars the homeless tend to be more amusing & friendly although exercise common sense at night around the hotel. Generally asafe area.

Will be back to stay at this property next time I'm in town!

  • Stayed April 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 23 May 2012
Dear JH, thank you for the 4-star rating of our recent stay at our hotel. I was pleased you enjoyed our convenient location, that you found the hotel to be clean and you were able to enjoy our Sheraton Fitness center. I look forward to your next visit and wish you warm regards,
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3,854 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (683)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 May 2012

We came to the Sheraton at Fisherman's Wharf to spend time in San Francisco celebrating our 2nd wedding anniversary. We arrived 5 hours before check-in time, but they had our room available and let us check in anyway. At the front desk, Margarita heard my wife mention it was our anniversary and sent a complimentary bottle of champagne and chocolate covered strawberries to our room later that day...and she wasn't even the staff member that checked us into our room! As well, everyone working at the concierge desk was very friendly and helpful in setting us up with tickets to tours, restaurant recommendations, etc. The hotel was right in the middle of everything, it seemed, and overall we could not have been any happier with our choice of hotel.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 23 May 2012
Dear Michael_E, many thanks for the 5-star review and for your kind comments on our front desk agent Margarita and our helpful concierge staff. Congratulations to you both on your anniversary and we look forward to your return! Take care and warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hong kong
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 2 May 2012 via mobile

We traveled a lot with SPG hotels, largely because the chain covers some really good properties in Europe and Asian, we have been happy with our experiences elsewhere overall, till with Sheraton at fisherman's wharf- we stayed for one night between April 30- may1 and could not wait running away any faster, we moved back to our usual favorite in town the mark Hopkins staying for test the week where the old School customer services still value the most...

To sum up our 24 hour experience with Sheraton- we checked in at late pm, had a pleasant checkin experiences with Jim, we were assigned to room 2628, was told it's a preferred guest room, and quietly facing court- yard. The room was okay size, but with a tiny bathroom, barely can move around- tho just done renovation, ceiling was still run-down, we can literally hear most of noises and foot steps from neighbours. But our real nightmare started at after 1am midnight- since we have a minor surgery at USCF centre the next day, we went to bed a bit earlier, but after past mid night- we were woke up by the running water and heavy foot steps from upstairs, then leaking water in the bathroom--- minutes later, we heard loud repair work, with chain-sawing and drilling noises from upstairs at almost 1:30am!!!!! We then have to call downstairs customer services asking what's going on, at first, no response/ answer for ehat's about, quickly few minutes later, same lady call back saying repair work need to be done, and the option for us is to ' move to another room' if we like" -- we requested for manager... And explained our frustration as to a Sheraton 5 rated hotel- this would never have happened!!! Of course, the manager never showed up nor called back, only the same lady, called back- after a few rounds phone calls and complains, the 'work' finally stopped- then we got even calls from repairman at mid of night to wanting look at bathroom leakage.... The end, everything finally gone peace at around 3am -- we woke up again the next morning, but door knock - eventually we put out ' do not disturb ' to rest some- of course, we were late for the hospital but manage to be okay- we checked out the hotel right after wards, to our very surprise- we never even receive a note nor any apology from hotel management about a near nightmare experience!!! One thing for sure, this is our last w Sheraton at fisherman's wharf.

Guest from Hongkong, SPG gold since 2005

  • Stayed April 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank michellexun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 23 May 2012
Dear Michellexun, my sincere apologies you encountered a series of disturbances from the unexpected plumbing leak from the guest room located above your room during your recent stay with us. Our Engineering team was working to stop the leak before it spread and unforunately it created a disturbance for which I do apologize. I certainly would like to discuss your experience in detail at your earliest convenience so that we can make this right with you. Please feel free to contact my office again my apologies. Take care and warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these San Francisco hotels

Bloomfield Hills, Michigan
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 1 May 2012

The location of this hotel was perfect. I spent 4 nights here for a conference in the hotel. The Ammenities are good but the hotel needs some updating. Ask for a room away from the bus depot. The walls and doors are thin so ask for a room that does not have an adjoining room door. The bathtub is tiny. Walk to Little Italy for Dinner and Rent a bike nearby and bike the GG Brindge.

Room Tip: Find a room on a high floor, away from the bus depot and not part of an adjoining room.
See more room tips
  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JD_pgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 4 May 2012
Dear JD_pgh, Thanks for taking the time to review our hotel and for your recent stay with us. I was pleased you enjoyed the hotel amenities and our proximity to North Beach and the Golden Gate Bridge. I am so sorry you were left with an impression the hotel needed updating as we just recently completed a $33 million renovation a few years ago and everything was replaced or updated at that time. If there was anything specific you felt needed updating, please feel free to contact my office so I can resolve that for you directly. Thanks again for the visit and we look forward to your return stay. Take care and warm regards,
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Windsor, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 30 April 2012

Had a quick stay in late April. Location great for Fisherman's Wharf, Embarcadero walk, Coit Tower, etc. We were able walk to all those sites in an afternoon.

Hotel is pleasant. Common areas were clean and nice to spend time in. Our room was on the 4th floor looking south and gave a great view of the City. Room was large, nice sitting area and housekeeping was very good.

Didn't eat at the restaurant but the cafe/bar always seemed to have people in it. Plenty of choices for food drink within a few blocks. Parking is expensive ($45+tax/valet or self park), but that seems to be the norm in San Francisco.

I would absolutely stay here again if I was in the area.

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank B-T-2527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, 4 May 2012
Dear B-T-2527, Thank you so much for your recommendation and the 4-star review of your recent stay with us. I was very pleased to see you liked our location and that our housekeeping team exceeded your expectations. We are looking forward to your next visit and I wish you warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Fisherman's Wharf Hotel

Property: Sheraton Fisherman's Wharf Hotel
Address: 2500 Mason Street, San Francisco, CA 94133-1450
Phone Number:
Region: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#43 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
Price range (per night): ₹ 14,138 - ₹ 31,221
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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