We traveled a lot with SPG hotels, largely because the chain covers some really good properties in Europe and Asian, we have been happy with our experiences elsewhere overall, till with Sheraton at fisherman's wharf- we stayed for one night between April 30- may1 and could not wait running away any faster, we moved back to our usual favorite in town the mark Hopkins staying for test the week where the old School customer services still value the most...
To sum up our 24 hour experience with Sheraton- we checked in at late pm, had a pleasant checkin experiences with Jim, we were assigned to room 2628, was told it's a preferred guest room, and quietly facing court- yard. The room was okay size, but with a tiny bathroom, barely can move around- tho just done renovation, ceiling was still run-down, we can literally hear most of noises and foot steps from neighbours. But our real nightmare started at after 1am midnight- since we have a minor surgery at USCF centre the next day, we went to bed a bit earlier, but after past mid night- we were woke up by the running water and heavy foot steps from upstairs, then leaking water in the bathroom--- minutes later, we heard loud repair work, with chain-sawing and drilling noises from upstairs at almost 1:30am!!!!! We then have to call downstairs customer services asking what's going on, at first, no response/ answer for ehat's about, quickly few minutes later, same lady call back saying repair work need to be done, and the option for us is to ' move to another room' if we like" -- we requested for manager... And explained our frustration as to a Sheraton 5 rated hotel- this would never have happened!!! Of course, the manager never showed up nor called back, only the same lady, called back- after a few rounds phone calls and complains, the 'work' finally stopped- then we got even calls from repairman at mid of night to wanting look at bathroom leakage.... The end, everything finally gone peace at around 3am -- we woke up again the next morning, but door knock - eventually we put out ' do not disturb ' to rest some- of course, we were late for the hospital but manage to be okay- we checked out the hotel right after wards, to our very surprise- we never even receive a note nor any apology from hotel management about a near nightmare experience!!! One thing for sure, this is our last w Sheraton at fisherman's wharf.
Guest from Hongkong, SPG gold since 2005
- Official Description (provided by the hotel):
- Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more less
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- Also Known As:
- Sheraton San Francisco
- San Francisco Sheraton
- Sheraton Fishermans Wharf