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“Older hotel clean but no amenities” 3 of 5 bubbles
Review of Hotel Carlton, a Joie de Vivre hotel

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Hotel Carlton, a Joie de Vivre hotel
Ranked #53 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersPlatinum level
Boston, Massachusetts
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Older hotel clean but no amenities”
3 of 5 bubbles Reviewed 22 June 2012

Very nice staff. hotel was basically clean although the rugs were a bit stained in the room. No air conditioning. Linens were excellent.

  • Stayed June 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DJL_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, 22 June 2012
I am happy you enjoyed your stay at Hotel Carlton. We are in the process of recarpeting all of the guestrooms at the hotel. I am sorry we did not yet get to yours prior to your stay. We hope to have the entire building complete by the end of the summer so hopefully you will come back and see us again this fall.

Best,
Pam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,579 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (429)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hollywood, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 June 2012

My new Husband and I went to S.F. on our honeymoon and Hotel Carlton was the icing on our cake. From the moment we arrived, it felt like home. the staff is really cool, the whole ambiance was welcoming and relaxing. The Wi-Fi was down for our entire stay- is our only complaint...but hey, it was our honeymoon; we didnt care. There's a cute little place next door with really yummy Sangria. The location was super central and we saved a lot of money.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bravo2482
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corona, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 21 June 2012

The Hotel Carlton, San Francisco over sells the Hotel with it's "online photos" and "sales pitch" when you call in to ask questions before making a decision of where to stay in San Francisco! The rooms are dirty! I had two other families staying there too and their rooms were just as bad. Stained sheets, stained and dirty carpet, dirty bedspreads, mold on bathroom floor, shower wall and mold on title in shower. Windows are dirty! Lobby has stained and very worn carpet. We got there late night and couldn't really see the condition of the Hotel and rooms. We only used the rooms for shower and sleep but aprox. $227.00 per night plus aprox. $45.00 more per night for parking it's just not worth it. The one good thing I must say is that the service is amazing! These guys are on top of everything! They were 5 STAR in terms of how well they tried to please! We tipped them well as they deserve it.

Room Tip: If you HAVE to stay here PLEASE look at the room first. Also, look at the carpet in the lobby and yo...
See more room tips
  • Stayed June 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, 22 June 2012
I am happy you found our staff to be of great service during your stay. I will speak with our housekeeping team about the cleanliness issues you discuss about your guestrooms. We clean each room daily and complete deep cleaning several times a year so I am surprised to hear about the conditions you describe. I will be sure that our housekeeping team revisits each room you and your friends stayed in to ensure future guests do not have the same impression.
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Carmel, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 June 2012

The hotel was amazing stay there it was very nice and the staf was great and supper friendly I loved the hotel

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Patti116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review, 21 June 2012
We are so happy you enjoyed your stay at Hotel Carlton and that the staff were so helpful to you. We hope you come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 June 2012

Ask to be moved to top floor street is loud outside. Hotel staff very good hotel is very clean

  • Stayed May 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marsh29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Carlton, a Joie de Vivre hotel

Property: Hotel Carlton, a Joie de Vivre hotel
Address: 1075 Sutter Street, San Francisco, CA 94109-5817
Phone Number:
Region: United States > California > San Francisco
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in San Francisco
#36 Family Hotel in San Francisco
#41 Romantic Hotel in San Francisco
#51 Business Hotel in San Francisco
Price range (per night): ₹ 10,897 - ₹ 30,419
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco

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