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Hotel Carlton, a Joie de Vivre hotel
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Reviews (3,123)
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All reviewsunion squarewine receptionthin wallssutter streettenderloincomplimentary winewalk in closetceiling fanevery eveningan older buildinghotel restaurantfew blocksfront desk stafflight sleeperstayed here for nightswine hourstreet noise
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Reviewed 28 March 2012

We had to stay as an alternative. Rooms were small. The picture rail around the room had dust no dirt quarter inch thick. The restaurant was like some sort of grotto. We didn't eat there or rather wouldn't. Only thing going for it there was a great bar next serving great food and good atmosphere if your thinking of using this hotel give it a miss

  • Stayed: March 2012
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Thank dianefox1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 30 March 2012

I apologize that the cleanliness of your guestroom was not up to your standard. I will be sure to review your comments with our housekeeping department so they can work to improve. I am glad you enjoyed your visit to Fly bar and other aspects of the lower nob hill neighborhood.

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Reviewed 27 March 2012

My wife, 7yr old daughter and I stayed here for three nights this past week. Geo and Theo at the front desk were FABULOUS!!!!!! 5 star service from them both. If there bosses read this, PLEASE GIVE THEM A RAISE!!! :-) YES, they were THAT GOOD!!. In fact all the staff were quite helpful. We were greeted from the curbside before even getting out of the car. Free wine happy hour. Nice walking distance to Chinatown, the Square and trollies. All day parking at either hotel or 100 yrds away for a great rate. A little street noises, but hey it is the city! Would stay there again in a SF HEARTBEAT! Thank you GEO & THEO! ~Cain

Room Tip: Talk to GEO or THEO at the front desk!! :)
  • Stayed: March 2012, travelled with family
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3  Thank Cain1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 29 March 2012

We are very lucky to have a wonderful staff at Hotel Carlton. I'm glad Gio and Theo made your stay unforgettable. We hope to see you back the next time you visit San Francisco!

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Reviewed 26 March 2012

My husband and I stayed here for 3 nights in July of 2011. When we first got there they couldn't find our reservations, so we had to wait for an hour in the lobby for them to figure it out. The walls betweenthe rooms are super thin and not sound proof. We had to listen to the people in the room nextto us talk and cough all night long It was miserable. The only plus is that it is pretty close to streetcar access, and it is a cute unique hotel.

  • Stayed: July 2011, travelled as a couple
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2  Thank TravelsFromTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 28 March 2012

I am sorry about the confusion regarding your reservation. I am glad however that you enjoyed the international theme of the hotel as well as the convenient location near Union Square and public transportation. We hope you decide to return to Hotel Carlton the next time you visit San Francisco.

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Reviewed 18 March 2012

We spent four nights at this nice, friendly, clean hotel only a short bus ride from the major shopping and sightseeing sites of San Francisco. No bus we needed was more than 2 blocks from the hotel.
The staff of the hotel was extremely friendly. The free wine each evening from 5:30-6:30 was of good quality. A good opportunity to meet other guests from around the world.
The restaurants within 1/2 mile of the hotel offer good food from many ethnic groups.
An excellent small theater group, Custom Made Theatre, plays at the Gough Street Theater only five blocks from the hotel.

Room Tip: Views from the upper floors are very nice.
  • Stayed: March 2012, travelled as a couple
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4  Thank Mel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 28 March 2012

We are delighted you enjoyed your stay at Hotel Carlton, especially our evening wine reception, the proximity to public transportation and the friendly service of our front desk team. We hope to see you back at the hotel the next time you visit San Francisco.

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Reviewed 11 March 2012

I was expecting a nice room with flat TV as advertised on Expedia. But this won't happen.

The first room I was offered was on 2nd floor right next to the stairs to the front desk and restaurant on the one side and the elevator on the other side. There was no daylight in the room as there were walls in front of the windows.

The next room on 4th floor isn't much better. It looks old, dirty and you don't get sleep. You can hear every single word spoken in the rooms next door. Really. The heater makes noise. The housekeeping makes noise in the early morning. Don't book it.

  • Stayed: March 2012
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1  Thank Tripreview2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this reviewResponded 13 March 2012

I am sorry to hear that you were not satisfied with your stay at Hotel Carlton. We have many plans for improvement of the hotel in 2012 and hope you come back later in the year to experience the upgrades including new carpeting in all guestrooms and flat panel televisions on the lower floors of the hotels (the upper floor Deluxe Guestrooms are already equipped with them). I will be sure to speak with our staff reminding them to maintain a quiet demeanor while cleaning the hotel. Please let me know if I can be of further assistance to you.

Warmly,
Pam

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