Looks can be deceiving! At first glance this hotel looks like a cute, chic boutique hotel in downtown San Francisco. Well it is...kind of. Don't forget the rude staff, the elevator that feels like it will collapse with the combined 300 lbs of me and one other person. WOW. The room was beautiful...the windows were floor to ceiling and the ceilings were probably 14' tall. The walls were exposed brick, the room was large and open with chic furnishings, the TV was on a swivel mount which was handy. Let's get to it... the bathroom had an unknown BROWN substance smeared on the wall. SICK. The windows were single pane...there is NO excuse for this! I went to sleep and abruptly awoken but what I thought was the TV blaring a monster truck show and that some how it got turned on by accident. WRONG. It was a dump truck in the alley...but we were on the 8th floor? It seriously, not even exaggerating, sounded like the truck was in our room! So this goes on for at least 20 minutes. So when it's over I'm extremely pissed but it's like 2am, so I'd still rather go to sleep than complain to the front desk. So this happen TWO MORE TIMES that night, for just as long each time. WOW. Now the next morning, I was sunken-eyed, sleep deprived and RAGING. I went to the front desk to complain and politely request a room change on behalf of the ridiculous amount of noise in the alley. He acted surprised by my complaint and apparently felt compelled to defend it and argue with me. He said it was "part of living in the city" haha I'm sorry but I've lived in two cities, both larger than San Francisco and never wanted to blow up a truck on behalf of arrogant noise. This is unacceptable noise! Anyway he FINALLY changed my room and we had no noise in our new room (street-facing) and the room was smaller, different style, kind of split into two rooms with an arch. Low ceilings, and yet more unknown substances. There was a white substance on the couch. Seriously do they not see these things when cleaning the rooms? I ignored it and didn't touch the couch at all. That night was quiet and thankfully our last night there. Will never return and would definitely not recommend. After returning home I read reviews and realized I was one of many to have this garbage truck issue, regardless of the front desk's "shock" of the situation. Don't let them fool you!
- Official Description (provided by the hotel):
- Mystic Hotel Union Square San Francisco by Charlie Palmer is a smart, sleek retreat situated in the heart of the city's busiest neighborhoods. Conveniently located just one block from the iconic cable car line in the middle of three key destinations – Union Square, Chinatown and the Financial District — Mystic Hotel offers a convenient, comfortable and unique modern boutique hotel experience in a historic location. With a contemporary look and feel, our accommodations are designed to reflect the changing need of today's traveler. Enjoy high-touch service and an ideal Union Square location, perfect for travelers looking to experience all the adventures of San Francisco. Like a private club, enjoy handcrafted cocktails in the Burritt Room, the intimate film noir-inspired bar named for Burritt Alley, where detective Sam Spade's partner Miles Archer was gunned down in The Maltese Falcon. Then, step into the speakeasy vibe of renowned Chef Charlie Palmer’s adjoining Burritt Tavern, where walled-in and curtained booths create dark corners for private conversations and Executive Chef Luke Knox turns out classic food like steaks and chops done right. Knox also takes advantage of Bay area's tremendous green markets as well as the extraordinary offerings from local food artisans in menus built around prized regional specialties from Dungeness crab to West Coast oysters. That's what we like about San Francisco: it's up to the minute and still in the moment. ... more less
- Reservation Options:
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- Also Known As:
- Crescent San Francisco Hotel San Francisco