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“Great service and lobby vibe”

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The St. Regis San Francisco
Ranked #8 of 228 Hotels in San Francisco
Certificate of Excellence
Weston, Massachusetts
Level Contributor
112 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great service and lobby vibe”
Reviewed 5 April 2012

St. Regis service is world-class. What makes the biggest difference is the attitude of the staff- cheerful, helpful, will go out of their way to make your stay enjoyable- from the bellman to the butlers!

Room Tip: get a high floor for a better view.
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WinsorTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,274 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
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English first
Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 March 2012

I came here with 2 friends (one a platinum member) for a girls trip to shop and see the sites of San Francisco. The hotel is very modern and cool. We were told we would receive an upgrade to our room and of course we were very excited. We get to the room and it is a normal standard room...... we then worry about what sort of room we would have been in to begin with. After a day of shopping we return to our room to find that it was not cleaned. We look at the room controller to see that we had accidentally left the do not disturb button on. Our bad. So one of the girls calls to have some fresh towels sent up and ask to just have our beds made. No one comes. The next day we ask the concierge to book us to see Alcatraz. She gives us the number so we could do it. Wait a second...... No we need you to do it..... So she does. We taxi down to that area early to go ahead to will call to get our tickets so we could have a nice lunch before Alcatraz. At will call we find out that only two tickets were purchased and we needed three. Of course it is now sold out. One of the girls calls the concierge to find out what happened....they say this is a normal occurrence that the Alcatraz tickets are mixed up (what?!?) but they apologized for our waisted time and said we would have a gift waiting for us in our room. That evening we come back to the room to find that yet again it has not been cleaned........with no gift. We have now had it. We talk to a manager about it he of course apologizes and sends a bottle of wine and a stress ball and candle. We brush the afternoon off and get ready for dinner. We have been so excited to use the house car (a bentley) for dinner so we go downstairs 20 minutes before our reservation to let them know we would like to use the car. We over hear them ok-ing the couple in front of us to go out side the 2mile radius the car is limited to. We wait for over 45min. We start a new with the driver and he is amazing. We return and the valet now apologize for our wait and offer to buy breakfast. I feel like there were so many other smaller things that happened that really put a bad taste in our mouths about the St. Regis. The whole place is not horrible the restaurants, bars and of course the Remede Spa are top notch. I would NEVER stay here again but I would come back to the spa because they truly know how to make their guest feel special.

  • Stayed March 2012, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank garrettsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StRegisSanFran, on behalf of Hotel Manager at The St. Regis San Francisco, responded to this review, 31 March 2012
Dear Valued Guest,

Thank you for taking the time to share feedback about your most recent stay. We pride ourselves in providing a flawless experience for our guests that surpasses expectations. Clearly from the details you have provided, we fell well below our standards of service, and for this we are very sorry. Your feedback will be shared with our housekeeping and concierge teams to remind them of our continued efforts in being proactive and timely will all of our guest’s requests. We do appreciate your kind comments about our restaurants and Remède Spa. Your dissatisfaction is understood, but should you change your mind and wish to stay with us again, please feel free to contact me directly.

Sincerely,
William Fong
Hotel Manager
415-284-4057
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 March 2012

Stayed here to celebrate wedding anniversary. Booked the Astor Suite, which I recommend. The room was modern, bordering on spartan, but very clean and a pleasant space to spend time in. The lighting is pretty dim (lamp only), but that wasn't a concern for us.

We had a wonderful experience, start to finish. The private butler's English was a little shaky, but the staff throughout the hotel was very pleasant.

Enjoyed wonderful 60 minute messages at Remede Spa, and had an incredible dinner at Ame - which was the highlight of our getaway. Fantastic food and service. Living in the Bay Area, Ame doesn't get much attention, likely because it is viewed as a "hotel restaurant". But it deserves its Michelin star rating.

As others noted, city noise is high around the hotel, which I noticed the most in my spa treatment room (sirens and car horns do take away from the message experience). So ask for a higher floor room.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jfwoodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Barrington, Illinois
Level Contributor
164 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 24 March 2012

The first time i stayed here it reminded on the Wynn in Las Vegas and better. Very personalised service. They know how to greet every person walking in. The rooms are fantastic. Remote controlled blinds, etc are some features. Love to stay at this place.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SidB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 March 2012

I have only stayed in the suites at this hotel and can say that the rooms are wonderful. Very high-tech with the central control for the lights, drapes and phone.

The location is amazing - walking distance to Union Sqaure and Moscone. The service is excellent. Everyone is helpful and very courteous.

The one thing that I noticed this year is that some of the cabinets in the living room were in need of repair (they were falling off the hinges). And at the price their charging, I feel this small detail shouldn't be overlooked. Otherwise, everything was great.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kehau R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The St. Regis San Francisco

Property: The St. Regis San Francisco
Address: 125 Third St., San Francisco, CA 94103-3107
Phone Number:
Region: United States > California > San Francisco > SoMa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in San Francisco
#5 Business Hotel in San Francisco
#7 Luxury Hotel in San Francisco
#17 Romantic Hotel in San Francisco
#23 Family Hotel in San Francisco
Price range (per night): ₹ 30,626 - ₹ 67,003
Hotel Class:5 star — The St. Regis San Francisco 5*
Number of rooms: 260
Official Description (provided by the hotel):
The luxurious St. Regis San Francisco also has the Museum of the African Diaspora located within the hotel and the renowned San Francisco Museum of Modern Art next door. ... more   less 
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Also Known As:
St. Regis Hotel, San Francisco Hotel San Francisco
St Regis San Francisco

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