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Reviewed 4 weeks ago via mobile

We had to change our hotel at the last minute. When we were checking in, it took a little bit for the reservation to come through. They made sure everything was good, had our bags sent to our room and made sure we had some drinks. The staff was excellent, and very warm when they interacted with you.

Stayed: October 2018, travelled as a couple
Thank Ktown36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We are currently staying at the San Francisco hotel in room 1621 The stay has been very pleasant apart from the dining experience tonight. We made a reservation for 730pm in the restaurant as I am celebrating my 50th Birthday today, and my husband wanted it to be very special, he mentioned this on making the reservation. The restaurant was very busy when we arrived, the waitress came over and took our order, the meal was very nice, but unfortunately all the way through the meal all we could see was the waitress literally sprinting across the restaurant taking other people’s orders etc. We waited quite a while for our plates to be removed, then another long wait for the dessert card to appear, to which it did and was then left with us for 25 minuets. After watching the waitress still sprinting across the restaurant serving other customers we decided to just ask for the bill. She came with the bill, after we had signed we got up to leave and she just hurriedly rushed past and said enjoy the rest of our evening. I appreciate the restaurant was busy, and the waitress was busy, but I would have expected a little more attention payed to us. A ‘Happy Birthday’ would have been nice. We felt like we had been rushed, and all the meal was about was getting the bill payed and getting the next customer in. It hasn’t been a special night at all, and it has certainly put us off dining in the restaurant again.

Stayed: October 2018, travelled as a couple
Thank Joanne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Hotel Manager at Four Seasons Hotel San Francisco, responded to this reviewResponded 2 weeks ago

Thank you for sharing this with us. I apologize that we missed a big opportunity to make your 50th birthday special and memorable. There is no excuse for the various missteps and how we didn't even greet you. If you haven't had the opportunity to connect with the restaurant general manager yet with your name and contact details, he'd love to connect with you. He can be reached at brad.escobar@fourseasons.com. While much too late, a belated Happy Birthday to you! Again, our deepest apologies.

Regards,
Bob Megargle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Enjoyed our weekend stay at Four Seasons. The Hotel is in like new condition throughout and the room was nicely decorated with great views. The restaurant and lounge were excellent. There are a lot of nearby dining options but I would put them at the top of the list to start.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank brentmarla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, Hotel Manager at Four Seasons Hotel San Francisco, responded to this reviewResponded 4 weeks ago

Thank you for joining us over the weekend. The guest rooms and suites recently completed a redesign and are glad to hear that you liked the new decor and enjoyed MKT Restaurant as well. I hope to welcome you back for another stay.

Regards,
Bob Megargle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Well done Four Seasons! Very attentive and friendly staff. Every amenity needed available. Great lounge for an evening cocktail. House keeping staff top tier. Would definitely stay again. Thank you for a relaxing stay.

Stayed: October 2018, travelled on business
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We recently stayed here for a weekend getaway and are so glad we chose the Four Seasons. It was peaceful and serene in the midst of the bustling city. The rooms were spacious and clean and had great views! Walking distance to so many bars, restaurants, and sights! The breakfast at the hotel restaurant was delicious too, but kinda pricey even for SF.

  • Stayed: October 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank JKepski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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