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“Only mom loves me more”

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Omni San Francisco Hotel
Ranked #3 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Des Moines, IA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Only mom loves me more”
Reviewed 4 May 2012

We stayed at the Omni for my birthday weekend. Not only did they accommodate us with an early check-in, they gave us an upgraded room! That evening, we returned to the hotel to find a piece of incredibly good chocolate birthday cake big enough to share, along with chocolate chip cookies milk on a personalized plate for our 11-y/o. I don't think anybody has made such a big fuss over my birthday since I was 11. The following morning - my actual birthday - when we walked into the lobby the front-desk manager sang out, "Happy Birthday!"

The location of the hotel is great - within easy walking distance to Chinatown and the Ferry Building. We got excellent advice on restaurants and things to do, and all the staff was very friendly and helpful. This is definitely at the top of my list of places to stay while in SF.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChinaGilr2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,160 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (643)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Merced, California, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2012

Beautiful hotel with unmatched customer service! My family accompanied me on a business trip to San Francisco. We were staying at the Omni for the first time because the other hotel(s) we typically stay at while in the city were booked. My husband arrived at noon to attempt to check in with our two children (ages 1 & 2) because the weather prohibited him from taking the kids to do anything else. The staff checked him in immediately, without question or extra charge, and provided backpacks with toys and activities to keep our children busy. Later in the afternoon they brought complimentary chocolate chip cookies & milk for our children. Any time we interacted with staff they were courteous and went out of their way to be helpful. The rooms were nice and the hotel itself was very quiet. The hotel itself is in a very central location (financial district, china town, north beach - all walking distance) Because of the incredible customer service we received while there, we have recommended this hotel to all of our friends & colleagues.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Autumn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summit, New Jersey
Level 6 Contributor
197 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 3 May 2012 via mobile

I am a frequent traveler and a tough customer, but this property hit the mark with great people, a great location, and large comfortable and clean rooms.

Stayed May 2012
Helpful?
1 Thank tally11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 May 2012

Just needed a convenient location for a one night stay on our way up the coast. We reserved a night so we could have a nice dinner and see SF's amazing ballet. When Dara Stein found out it was our 40th anniversary she upgraded our room and sent up a very nice champagne and chocolate covered strawberries. She also helped us figure out how we could adjust our driving plans due to the Golden Gate Bridge closing( take the ferry to Sausalito for even more fun and get our car there- no city traffic!). Hotel was beautiful, staff extremely helpful, and it was just a quick walk to the Embercado to find speciality foods for a picnic the next day. Thank you, Dara. Thank you Omni. You got our celebration off to a great start.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laud767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 May 2012

My husband, my 18-month old, and I stayed at the Omni this last weekend for a quick getaway. I have stayed at some amazing hotels and in beautiful suites but I have never experienced customer service like at the Omni. They really have their stuff together.

Upon arrival at mid-day on Friday (in the crazy streets of the Financial District), there was plenty of space in front to park while transferring our car to the Valet. We were greeted warmly by a charming and friendly doorman who gave us quick instructions on how to check in and where to go. The helpful desk staff had us checked in within minutes, during which time we were offered an upgraded room, a mini fridge to hold any needs for our baby, a backpack full of treats and activities for the little one, a short menu to order complimentary breakfast beverages each day of our stay, waived fees for Wi-Fi in our room, a crib for the baby, maps of the city, and any additional needs such as extra pillows, towels, and blankets. Also, we were checking in three hours before 'check-in' time and it was not an issue! (I believe you have to sign up [free] as a member of their loyalty program for some of these benes)

The room was amazingly clean with high ceilings that made the room feel even bigger than it is, and it was a good size. The bathroom was large and very clean. Marble floor and counter tops and luxury soaps and other amenities. There was also a hand written note from the housekeeping staff welcoming us to the hotel.

After spending just a few minutes there, we left for a few hours to explore the city. Upon our return, the beds had been turned down and there was complimentary milk and cookies, two bottles of water, and another handwritten note from a staff member welcoming us to the hotel.

Each time we stepped outside the front doors, we were greeted by a doorman who asked if we needed directions, a map, or suggestions on places to go. At one point, we were outside waiting for our car with at least 15 other people who were waiting for taxis, coming, going, or just standing around and we still received personalized friendly service. Those staff members must love their jobs because they are all so friendly (or they get paid very well)!

it was a fantastic experience in customer service and I will definitely stay there again in the future. The room rate was incredibly reasonable at $215 per night which included valet for our car. That rate is almost unheard of in SF!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Andrea V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni San Francisco Hotel

Property: Omni San Francisco Hotel
Address: 500 California Street, San Francisco, CA 94104-1001
Phone Number:
Region: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in San Francisco
#2 Business Hotel in San Francisco
#2 Romantic Hotel in San Francisco
#3 Luxury Hotel in San Francisco
#20 Green Hotel in San Francisco
Price range (per night): ₹ 17,509 - ₹ 45,253
Hotel Class:4.5 star — Omni San Francisco Hotel 4.5*
Number of rooms: 362
Official Description (provided by the hotel):
The Omni San Francisco Hotel provides luxury accommodations in the heart of downtown San Francisco - the jewel of California. This beautiful downtown hotel is located right on the cable car line and is only a short walk to Union Square, the San Francisco neighborhood that has become a mecca for high-end shopping and art galleries. Ideal for a romantic getaway, the Omni San Francisco Hotel offers modern amenities in a boutique ambiance due to its Florentine Renaissance architecture. Built as a bank in 1926, the lobby is adorned with Italian marble, rich fabrics and Austrian crystal chandeliers.This classic elegance makes the hotel the perfect location for a memorable wedding reception. Bob's Steak & Chop House has carved out a reputation as one of America’s great steak houses. From great food to attentive and seasoned wait staff, Bob’s Steak & Chop House offers an unmatched dining experience in the heart of San Francisco. Located just 20 minutes from San Francisco International Airport. ... more   less 
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Also Known As:
Omni San Francisco
San Francisco Omni
Omni Hotel San Francisco

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