I traveled with a friend, and because of the high season, we reserved a place for 3 nights in a 4 bed dorm some days before we arrived. When we arrived the hostel (that was at night), the guy at the reception told us that they don't have a dorm of 4, only a bigger one... and regarding the next 2 nights they are sorry, but they DON'T HAVE PLACE at all because of the high season!
Even that we reserved a room, they kept saying that they didn't promise us rooms, and copy-paste answers like "on high seasons we don't book rooms, so we can't promise you continuousness of nights".
Their reservations by phone were made on notes instead of a reservation book or a computer program.
Eventually, they said that if we don't like their policy we can go to other hotel.
That's what we did.
I really advice everyone to be very careful when booking a room there...
Besides that, the room was ok.
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- Also Known As:
- Dakota Hotel San Francisco