Customer service was lacking from the moment we pulled up to the hotel. Traveling with a girl friend we decided that a weekend in San Francisco would be fun and since we had heard such great things about the Clift we would give it a try. When we pulled up to the front of the hotel with the discreet sign, we were not sure if we were at the correct door since the doorman was not outside. We were out of the car and pulling the door to the hotel open before we ran into a doorman. Once inside there was a line with probably 12 people waiting for assistance. After standing in line for 10 minutes we were informed that all but one of the computers were down. Check in took about 30 minutes (20 minutes to long). The good news was the room we were given on the 13 floor was quiet, spacious and had an incredible view. Even though the bathroom was small we enjoyed the room. The hotel is in a great location for walking to shopping, dining and everything in the Union Square area. Our check out was as disappointing as check in. Upon returning from breakfast we asked the doorman to bring our car around as we were checking out. After standing in line again for 20 minutes to correct our bill (we were charged for the room and it had already been paid for with points and they had the wrong mailing address), we went outside expecting our car and were informed no one had called to bring it up. We waited another 10 minutes and when the valet arrived with the car and we indicated our displeasure with the Clift’s customer service he said “don’t hold it against me”. Not a good team spirit. Overall the customer service experience was maybe a 2, the hotel is a 5. Would we stay again, maybe?
- Official Description (provided by the hotel):
- An inspired fusion of old-world hotel elegance with distinctly contemporary energy and glamour, the nearly century-old CLIFT’s modern and daring sense of diversity perfectly captures the city’s spirit. Steps from Union Square shopping and the legendary Nob Hill, CLIFT is perfectly located for sightseeing, shopping and socializing. Designed by Philippe Starck, the soaring lobby contains one of the most eclectic furniture collections in all of California ... more less
- Reservation Options:
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- Also Known As:
- Clift San Francisco
- San Francisco Clift Hotel