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“High price very noisy”
Review of West Street Hotel

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West Street Hotel
Ranked #17 of 41 Hotels in Bar Harbor
Certificate of Excellence
Reviewed 18 September 2017 via mobile

We paid almost $400 a night for a deluxe king ocean front room. The room was nice and the view was great. The hotel is very noisy! Forget about sleeping in. Starting 7am doors start slamming whether it was guests or housekeeping, dogs barking, and the room smells of bacon from the restaurant. In the evening the room reeks of onions from the restaurant. I would not stay there again. As in the previous review if I paid a medium price I would consider staying here again but not for what they charge. What a disappointment!

Stayed: September 2017, travelled as a couple
1  Thank Susan0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris torrey t, Manager at West Street Hotel, responded to this reviewResponded 20 September 2017

Dear Susan0212,

I truly apologize if your experience at the West Street Hotel was unfortunate. Our goal at the West Street Hotel is to provide the highest quality and equitable service throughout all aspects of our resort. We regret that you felt we fell short in this endeavor. Guest satisfaction is the backbone of our resort and is the key to our success.

We were pleased hear that you enjoyed our ocean side setting. We appreciate you bringing your concerns to our attention. Comments such as yours are vital to our continued success.

With Warm Hospitality,

Chris Torrey

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21 - 25 of 734 reviews

Reviewed 18 September 2017

Great location, right next to the harbor. I stayed for 5 nights as a solo traveler, opting for a harborside room. Second-floor rooms generally have a much more obscured view of the sea (some buildings directly opposite the room), so if you can, opt for a room higher up.

Room was spacious, clean, very well decorated and stylish with a nautical theme. Beds were huge and very comfortable. Room was also very well ventilated and had a nice scent. The en suite was equipped with a stylish shower, with very nice high end fragranced shampoo/bodywash/conditioner.

Facilities were excellent - the stay included a pantry for every floor that served tea/hot chocolate, and very tasty cookies every evening. A resort fee of $25 per night allows you free access to hot tubs/other facilities at the Harborside hotel next door. Also included was a $15 voucher for Bar Harbor Whale Watching, also next door, that provides wildlife/historic lighthouse tours on the sea - unfortunately due to fog I didn't have a chance to enjoy it.

Staff were exceptionally kind and attended to all queries. On the ground floor there are also cozy seating areas and a business room with computers and printers.

I very much enjoyed my stay and will not hesitate to book another OPAL resort when the opportunity arises.

Room Tip: Higher up = better views
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  • Stayed: September 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Hon Wing L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris torrey t, Manager at West Street Hotel, responded to this reviewResponded 20 September 2017

Dear Hon Wing L,

Thank you so much for your review of the West Street Hotel! We are pleased to learn of your stay experience and thank you for your kind words regarding the staff being both friendly and accommodating. We take pride in providing unsurpassed services and personal touches. Our waterfront location is surely a great asset of ours and we look forward to sharing it with each of our guests!

We are fortunate having amazing staff from other OPAL properties join us during our season, each and everyone is a true asset!!

We look forward to welcoming you back to the West Street Hotel during your next stay in Bar Harbor!

Warm regards,

Chris Torrey

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Reviewed 18 September 2017

The West Street Hotel is one of Bar Harbor's more expensive hotels. And one usually gets what one pays for. Unfortunately, our stay was less than luxurious or even pleasant. The doors on the rooms were engineered such that everytime a guest entered or left their room, the loud bang of the door echoed down the hallway, which if one was trying to sleep, was less than appreciated. However, since young children ran up and down the hall screaming and dogs were barking, perhaps the continual door banging was only part of the reason we failed to get a good night's sleep. Parking was also unavailable on site, despite the fact we were told at the time of making the reservation, that parking was available. If one doesn't mind parking half a mile away, on the street, it is possible to find parking facilities, although it was less than convenient. If we had paid a low or even mid price for the stay, I could have accepted the above inconveniences. However, one would expect somewhat more premium service and surroundings for a premium price. PS: Stay away from the fruit basket--the contents should have been put on a compost pile a week ago.

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank bathtravel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris torrey t, Manager at West Street Hotel, responded to this reviewResponded 18 September 2017

Dear bathtravel123,

Thank you for taking the time to review our hotel. It is regrettable to hear that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thank you for your comments. I hope issues were resolved during your stay. All reviews are passed along to the staff for training for improvement purposes.

Warm regards,

Chris Torrey

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Reviewed 15 September 2017

I know that there is a labor shortage on the island but West Street manages to have highly skilled people working very hard to please from the valets to the mangers we were pampered and spoiled with amenities and friendly smiles.
I was greeted with good mornings and smiles by housekeeping every day and any request was granted.
When labor is short, management has to step up and the management TEAM at West Street steps up! Thanks for a great stay!

Room Tip: View of Harbor
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  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris torrey t, Manager at West Street Hotel, responded to this reviewResponded 17 September 2017

Dear Lee S,

On behalf of the entire staff here at the Harborside Hotel & Marina I would like to thank you for taking the time to review your stay with other travelers.

It is always a pleasure to hear guests enjoying the property as well as our location, we take pride in providing great amenities and accommodations in the heart of Downtown Bar Harbor.

Your kind words are much appreciated, our staff works very hard to ensure service is always top notch, and I am so happy to hear that this is exactly the service you received!
Thank you so much for your kind words! We hope to welcome you back to property!

With Hospitality,

Chris Torrey

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Reviewed 14 September 2017

We loved this hotel during our recent stay in Bar Harbor. The hotel is literally in the perfect location! We walked everywhere! Restaurants, shopping, convinces everywhere. Also an extremely short drive to Acadia National Park. The hotel itself was beautiful. The room was spacious, clean, beautiful and had a great view! The bed was SO comfortable. We were pleasently surprised to find that on every floor there was a fully stocked "pantry" with cold water bottles, coffee, fresh fruit, cookies at night, etc. It was such a luxury to have that. The lobby was cozy and decorated beautifully. We would gladly stay again at this hotel for our next visit to Bar Harbor! Our only disappointment was the horrible valet service. They stood and watched us unload our 4 bags from the car. Then when we checked out, gave the valet a tip, he went inside and we were left to load our car with our luggage ourselves and didn't offer to help. It was actually comical how terrible it was, when paying $400+ a night for a room. I would chalk it up to a young, un-trained guy on staff. Not a proper reflection of how great the hotel is. Otherwise, all other interactions with staff were above par.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ArcadiaAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris torrey t, Manager at West Street Hotel, responded to this reviewResponded 17 September 2017

Dear ArcadiaAZ,

I would like to thank you for providing a fair review of your recent time in Bar Harbor.

In your review you have provided excellent constructive feedback for our property and we will certainly be addressing the issue mentioned, as we continuously try to improve the guest experience!

Our staff looks forward to another opportunity to welcome you back and show you a true Maine Hospitality experience!

With Hospitality,

Chris Torrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about West Street Hotel

Address: 50 West St, Bar Harbor, Mount Desert Island, ME 04609-1858
Region: United States > Maine > DownEast and Acadia Maine > Mount Desert Island > Bar Harbor
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Bar Harbor
#11 Romantic Hotel in Bar Harbor
Price Range: ₹ 17,921 - ₹ 33,482 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — West Street Hotel 3*
Number of rooms: 85
Also Known As:
West Street Hotel Bar Harbor, Maine

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