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“I feel fleeced”
Review of West Street Hotel

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West Street Hotel
Ranked #17 of 41 Hotels in Bar Harbor
Certificate of Excellence
Reviewed 4 weeks ago

The West Street Hotel is one of Bar Harbor's more expensive hotels. And one usually gets what one pays for. Unfortunately, our stay was less than luxurious or even pleasant. The doors on the rooms were engineered such that everytime a guest entered or left their room, the loud bang of the door echoed down the hallway, which if one was trying to sleep, was less than appreciated. However, since young children ran up and down the hall screaming and dogs were barking, perhaps the continual door banging was only part of the reason we failed to get a good night's sleep. Parking was also unavailable on site, despite the fact we were told at the time of making the reservation, that parking was available. If one doesn't mind parking half a mile away, on the street, it is possible to find parking facilities, although it was less than convenient. If we had paid a low or even mid price for the stay, I could have accepted the above inconveniences. However, one would expect somewhat more premium service and surroundings for a premium price. PS: Stay away from the fruit basket--the contents should have been put on a compost pile a week ago.

  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank bathtravel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris torrey t, Manager at West Street Hotel, responded to this reviewResponded 4 weeks ago

Dear bathtravel123,

Thank you for taking the time to review our hotel. It is regrettable to hear that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thank you for your comments. I hope issues were resolved during your stay. All reviews are passed along to the staff for training for improvement purposes.

Warm regards,

Chris Torrey

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14 - 18 of 725 reviews

Reviewed 4 weeks ago

I know that there is a labor shortage on the island but West Street manages to have highly skilled people working very hard to please from the valets to the mangers we were pampered and spoiled with amenities and friendly smiles.
I was greeted with good mornings and smiles by housekeeping every day and any request was granted.
When labor is short, management has to step up and the management TEAM at West Street steps up! Thanks for a great stay!

Room Tip: View of Harbor
See more room tips
  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris torrey t, Manager at West Street Hotel, responded to this reviewResponded 4 weeks ago

Dear Lee S,

On behalf of the entire staff here at the Harborside Hotel & Marina I would like to thank you for taking the time to review your stay with other travelers.

It is always a pleasure to hear guests enjoying the property as well as our location, we take pride in providing great amenities and accommodations in the heart of Downtown Bar Harbor.

Your kind words are much appreciated, our staff works very hard to ensure service is always top notch, and I am so happy to hear that this is exactly the service you received!
Thank you so much for your kind words! We hope to welcome you back to property!

With Hospitality,

Chris Torrey

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Reviewed 14 September 2017

We loved this hotel during our recent stay in Bar Harbor. The hotel is literally in the perfect location! We walked everywhere! Restaurants, shopping, convinces everywhere. Also an extremely short drive to Acadia National Park. The hotel itself was beautiful. The room was spacious, clean, beautiful and had a great view! The bed was SO comfortable. We were pleasently surprised to find that on every floor there was a fully stocked "pantry" with cold water bottles, coffee, fresh fruit, cookies at night, etc. It was such a luxury to have that. The lobby was cozy and decorated beautifully. We would gladly stay again at this hotel for our next visit to Bar Harbor! Our only disappointment was the horrible valet service. They stood and watched us unload our 4 bags from the car. Then when we checked out, gave the valet a tip, he went inside and we were left to load our car with our luggage ourselves and didn't offer to help. It was actually comical how terrible it was, when paying $400+ a night for a room. I would chalk it up to a young, un-trained guy on staff. Not a proper reflection of how great the hotel is. Otherwise, all other interactions with staff were above par.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ArcadiaAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris torrey t, Manager at West Street Hotel, responded to this reviewResponded 4 weeks ago

Dear ArcadiaAZ,

I would like to thank you for providing a fair review of your recent time in Bar Harbor.

In your review you have provided excellent constructive feedback for our property and we will certainly be addressing the issue mentioned, as we continuously try to improve the guest experience!

Our staff looks forward to another opportunity to welcome you back and show you a true Maine Hospitality experience!

With Hospitality,

Chris Torrey

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Reviewed 13 September 2017 via mobile

Lovely hotel, as new and nicely furnished with great coffee/tea/beverage/fresh fruit stations on every floor, free laundry a bonus.
They have an Irish pub/restaurant which is the hotels only restaurant and the only thing which reduced my rating was the breakfast service we experienced, too slow

Stayed: September 2017, travelled with family
Thank JSNMitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris torrey t, Manager at West Street Hotel, responded to this reviewResponded 4 weeks ago

Dear JSNMitchell,

I would like thank you for taking the time to provide such a great review regarding your recent stay at the Harborside. Your review is direct and to the point, I am very pleased to hear that you enjoyed your accommodations, the location, and the view.

We look forward to welcoming you back to the Harborside!

Warm Regards,

Chris Torrey

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Reviewed 9 September 2017

This was our 6th visit to this hotel. We had actually booked across the street at the Harborside for this trip, and cancelled our reservation in favor of returning to West Street after reading so many terrible reviews on the housekeeping at Harborside (they are sister properties and share amenities). While there are many good things, unfortunately much has gone downhill - seemingly much from lack of staff (though there were help wanted signs everywhere on the island this year - not sure if it was end of season, or lack of available labor overall).

So, the good (and for reference, here is my previous glowing review from a few years ago https://www.tripadvisor.com/ShowUserReviews-g60709-d3314224-r295755195-West_Street_Hotel-Bar_Harbor_Mount_Desert_Island_Maine.html#CHECK_RATES_CONT):

Great location in the heart of Bar Harbor - walking distance to everything. Great amenities - several pools (Bar Harbor Club across the street as well as rooftop pool), good fitness room complete with complimentary ear buds. Bike storage room. And free PANTRIES on each floor (we love these - coffee, water bottles, cookies, fruit, bags of ice - readily available and well stocked). On site restaurant.

The not so good:

Housekeeping - our room was cleaned late in the day. .We stayed four nights and the same plate and two wine glasses were left outside of a guest room on the first floor and never picked up (four days?). Dirty dishes often in the hall. Upon arrival, we found several hairs on the duvet and in the bathroom. It just didn't feel clean.

Dogs - there are dogs freaking everywhere. They don't limit in which rooms, or a certain floor. We had dogs on both sides of us barking late at night and at $400 plus a night it was irritating. They should be limited to a section of the hotel. And people let them pee all over the sidewalks and parking lot. Not to mention - housekeeping opened up the room next to us and an unattended dog escaped flying down the hallway. Gave her quite a fright.

General attitude - we had always recognized staff from our previous visits (particularly a bellman who was always friendly and kind who was not there). They seemed harried and tired. Bellman watched us unload the car and never even made a move to offer any assistance. We rarely saw any staff during our visit and they weren't super friendly when we did.

We would not have come back 6 times if there weren't some very good things about this hotel - but it's gone a bit downhill. Just seems a bit tired of late.

Room Tip: Try for a harborview room. Good compromise between non view (Parking lot) and ocean view ($$$).
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  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank windward77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chris torrey t, Manager at West Street Hotel, responded to this reviewResponded 10 September 2017

Dear windward77,

I truly apologize if your experience at the West Street Hotel was unfortunate. Our goal at the West Street Hotel is to provide the highest quality and equitable service throughout all aspects of our resort. We regret that you felt we fell short in this endeavor. Guest satisfaction is the backbone of our resort and is the key to our success.

We were pleased hear that you enjoyed our ocean side setting. We appreciate you bringing your concerns to our attention. Comments such as yours are vital to our continued success.

With Warm Hospitality,

Chris Torrey

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Additional Information about West Street Hotel

Address: 50 West St, Bar Harbor, Mount Desert Island, ME 04609-1858
Region: United States > Maine > DownEast and Acadia Maine > Mount Desert Island > Bar Harbor
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Bar Harbor
#9 Family Hotel in Bar Harbor
#11 Romantic Hotel in Bar Harbor
Price Range: ₹ 16,348 - ₹ 43,270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — West Street Hotel 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
West Street Hotel Bar Harbor, Maine

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