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“no problems at all”

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Hotel Santa Fe Guam
Ranked #6 of 11 Hotels in Tamuning
Dededo, Mariana Islands
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“no problems at all”
Reviewed 24 July 2012

the rooms were big enough for me and my kids...everything worked out from check in to check out..the staff were friendly...good communication through all employees.. cleanliness of the room was the best so far from other hotels

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Val Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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324 reviews from our community

Traveller rating
    36
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    100
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    40
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88
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
San Diego, California
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 July 2012

Santa Fe hotel is Ok if you get it as a deal online.for something less than $65, otherwise you would be paying too much. The hotel is kind of old and needs re-furbishing. The end rooms directly facing the beach and overlooking the pools are the only one I believe are worth the stay there, but they generally want twice as much for these. If you get to your room and the bathroom has mold, complain and they might upgrade you to the end rooms.
Restaurant is super expensive, but with Shirely's right next door (like gigantic Denny's but with good food, cheap prices, and enormous portions), not to worry. Try the fried whole parrott fish.

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hotelreview15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saipan, Mariana Islands
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 July 2012

So my stay had its ups and downs, pleasantness and vast irritations. Read and decide for yourself if there's value staying here.
Location: 3 stars.
Nice views, but very far from downtown. The bay is cleaner than Tumon and jellyfish free. They do offer roundtrip transport to Tumon at anytime for $15 You can also buy a 5-day trolley pass next door for $25. Shirley's Restaurant on the other side is about the same as the hotel breakfast buffet but doesn't add a service charge onto your meal.
Front desk: 5 stars
Airport driver: 5 stars (don't let his stern look bother you)
Housekeeping: 3 stars. The 2nd day we requested extra towels and she was very pleasant. The 3rd day she merely set a pile of folded clean sheets on one bed, leaving the dirty set on the mattress. She respected the do-not-disturb sign.
Hotel bar/: 3 stars. If you're drinking with locals, one of the two bartenders is really pleasant. If you have a happy hour drink and chasers with a haole friend and order with the bartender, wait for your food. The waitstaff who puts in your order will screw it up, charge you for the full-menu priced item, try to argue that it's correct, even when you walk him to the large happy hour poster which includes a picture and description, then blame the chef, and still add a service charge. At least the nicer of the two bartenders will apologize for the idiot and comp you a drink the next night.

All in all, our mountain view room was clean, but rundown but had a bayview. One lampshade was broken and the nightstand had a phone number painted on it. It's a much quicker walk from your room to the bay than the larger Tumon Hotels. But Most everything advertised on the website is outdated and not offered (closed fitness center, nightly bar/food specials), and the sink in the lobby ladies room was clogged for my entire stay.
But hey, it was budget...right?

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank skihare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 June 2012

My husband arranged my trip to Guam and choose Santa fe as the hotel. First of all, the hotel is very old and dusty. The tv is very old style and the picture was not clear. I hate the staff, because not only ugly or not good looking, but also stupid and incompetent. Maybe the owner pay the staff cheap, that is why the staffs were bad. Second, the food at Santa fe restaurant. It is garbage and expensive. It is not worth it at all to spent more than15 dollars for food like that. I feel they mix my Coke with water! Third, I tried to buy coke through the machine and it didn't work, they stole my 1 dollar! At the last night, I can't stand it any longer, I preferred waiting at the airport than spend time at Santa fe.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kgalmai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Santa Fe Guam

Property: Hotel Santa Fe Guam
Address: 132 Lagoon Dr, Tamuning, Guam 96913-3212, Mariana Islands
Region: Mariana Islands > Guam > Tamuning
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Tamuning
Price range (per night): ₹ 4,556 - ₹ 7,059
Hotel Class:3 star — Hotel Santa Fe Guam 3*
Number of rooms: 110
Official Description (provided by the hotel):
Hotel Santa Fe is a beachfront hotel that reflects Guam's warm Spanish heritage. Located on the serene Agana Bay, it is noted for it's spectacular oceanfront sunsets and soothing atmosphere. Amenities include an infinity pool overlooking the sea, restaurant, bar, business center, conference rooms and wireless internet access. ... more   less 
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Also Known As:
Santa Fe Tamuning
Hotel Santa Fe Guam Tamuning

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