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“Very bad experience of customer services.”

2 Tank Boat Diving Tour - Guam Tropical Dive Station
Reviewed 4 March 2014

Me and bunch of our friends were trying to reserve the trip with them, during the back and forth of inquires and consultation from them. they refused the reservation due to my late confirmation with credit card, i respect their policy because it is written on the reservation form.

to extend my frustration, here is the points i am not recommend this shop
1) poor responsive - they only blamed on you because you were late on reservation, but based on the previous communication, they sometime responded to your inquiries in t+n day.
2) very rude and pushy. based on my 1st statement, they were slow responsive unless it's about to ask for your credit card details. the response rate can turned from 1 day to 30mins or less. especially they highlight "credit card" in every conversation. seem like you are not willing to pay or not able to afford it. they only blamed on your late submission, but they never committed the delay due to their slow responses.
3) they like to use CAP wording to response to you, they and do not realise this is impolite. sentimentally they found this is warm and friendly instead.

i hope it help.

3  Thank ks531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 October 2013

My trip to Guam was my first time diving outside of South Korea, where I live and learned to dive, and my first tropical diving experience. I made a reservation by e-mail with the staff, and they explained that they "don't normally rent wetsuits due to hygiene issues." This sounded strange, but when it came time to rent equipment they had shorty wetsuits available in all sizes. Don't know why they would say they don't rent them - perhaps referring to full-size suits? The staff were helpful, gathering and loading all the gear onto the truck and boat, doing almost everything for your including assembling your gear and squirting defogger solution into your mask. Of course, for safety you should check your own equipment before you dive for any problems; my tank valve had a burst O-ring, which the staff replaced immediately when I alerted them to the leak. It seemed to be mostly Mares rental gear. My BC auto-inflate button got stuck on one dive and so I had to disconnect the hose and orally inflate underwater for the rest of the dive, but I was OK with this. For some reason, too, the BCs I ended up with had disabled kidney valves(?), meaning I had to use the hose to release air. As for dive sites, I dived on two non-consecutive days at Finger Reef and Gab Gab II, both decent sites with turtles, large fish and sea anemones. The coral is mostly dead here and visibility was 10 meters at the time. It might have be better at times other than typhoon season. I am curious to know what the diving is like outside the harbor, which is where this shop normally goes (we couldn't go outisde because of high waves from passing storms and typhoons the whole week). The boat is designed for diving with tank holders and a toilet.

1  Thank Traveler M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2012

Services were pretty good...although not very quick response from reservation team. I was told I was diving Blue Hole the day before, but once on the boat they said nope...not the plan. Pretty disappointing. Dives were ok, great visibility. Staff were nice. Waited almost an hour when we were done for transportation back to the hotels. Overall, OK experience.

3  Thank adanag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2018
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 October 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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