I wasnt sure what to expect after some calls made prior to my trip being somewhat "lacking in service". When we arrived, it was late and we were exhausted and were met by Katey, who should be able to write a "how-to" guide for customer service.
Katey was professional, patient and just downright amazing. She was working the desk with Shay who appeared to be learning the ropes, but was doing an excellent job as well.
I would return to Papakea any time JUST because of the service we received from Katey & Shay. We stayed in unit B-101 and loved it!
I know that the manager reads these reviews and I hope he knows what a treasure Katey is!More