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Reviewed 24 January 2020

I read several hundred reviews ( both good and bad). We had very mixed feelings about staying here after reading some of the reviews and seeing posts, but in the end, we booked our stay here. This property is exactually in the middle of all the GOOD and BAD reviews.
The grounds and location of the property- AMAZING, very clean and the beach is within steps of the rooms/building. The building is next to the main hotel. You can all the same amenities that the main resort ( Royal Lahaina ) Id rate it a 4.5 star
Room – We had an ocean view room– It is VERY old and VERY basic . You are getting exactually as described and paying for ( needs some paint and updating). The bed was clean and comfortable. The outside lanai was nice to sit on and enjoy the view. The bathroom is small and nothing fancy. Id rate it a 2.5 star
Food – The food was basic, we only did (1) breakfast and (1) lunch at the main restaurant . Drinks were good and cost was average . Id rate it a 3 star.
Pool- Clean and centrally located . I’d rate this a 4
After said and done, I’d give this a 3 star.If you don’t set yourself up to thinking you are staying at a 5-star hotel and knowing its as basic as it gets – you will be OK with the stay.

Date of stay: January 2020
6  Thank trishal2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HHR_CustomerService, Customer Satisfaction Team at Kaanapali Ocean Inn, responded to this reviewResponded 24 January 2020

Aloha,

Thank you for sharing your very honest and fair review. We are so happy to read that you stayed with us despite the bad reviews that the Inn receives at times. You are right, the Inn is an older property but we do our best to maintain it and provide a clean, comfortable stay. We are also in the process of making improvements to the rooms and are working hard to provide the best stay possible to all of our Inn's guests. We are delighted that you enjoyed your stay with us and do hope to have the pleasure of hosting you again in the future!

Mahalo,
Zareena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2020 via mobile

Stayed here for two nights. This is the old section of the Royal Lahaina Resort that is managed by Kaanapali Ocean Inn. Rooms are budget, but beds are comfy. Mini bar area and mini fridge. Shower only. Some refreshing of the rooms is evident as an attempt to update it, which is appreciated. Linens and towels were nice, not rough and scratchy. Check in is at the Royal Lahaina Resort, with signing privileges at the resort as well as all the amenities. Noise is heard from the Luau every night right next door, which didn't bother us. Air conditioning worked just fine. Spacious rooms.

Date of stay: December 2019
Trip type: Travelled as a couple
4  Thank GFLiisa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HHR_CustomerService, Customer Satisfaction Team at Kaanapali Ocean Inn, responded to this reviewResponded 8 January 2020

Aloha,

Thank you for your warm review of our hotel! We are delighted to read that you enjoyed your quick stay with us and that you enjoyed your accommodations. We thank you for choosing to stay with us and we hope to have the honor of welcoming your return to our hotel!

Mahalo,
Javier

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Reviewed 16 December 2019

Quaint and decent little beach styled apartments located on the Royal Lahaina Resort. Good location being right on the beach, only a short walk to the Whalers Village with various shops and restaurants. However, during our stay we had maintenance issues with a dripping roof and then our roof collapsed over the shower exposing very mouldy piping. The hotel was very efficient in moving us into the main hotel. Overall, good service just in need for an upgrade.

Date of stay: December 2019
    • Value
    • Location
    • Service
Thank hannahwG4866BN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HHR_CustomerService, Customer Satisfaction Team at Kaanapali Ocean Inn, responded to this reviewResponded 16 December 2019

Aloha,

Thank you for your review of our hotel. We are very sorry that you encountered this issue with your room but we are happy to hear that the staff was able to accommodate you in a swift manner. We thank you for sharing your experience and we will be able to use your feedback so that future guest will not encounter this issue. We hope to have the honor to welcome you back to our hotel so that we may assure your next stay is pure excellence.

Mahalo,
Javier

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Reviewed 9 September 2019

We had previously stayed in a tower room at the Royal Lahaina in 2016 and loved it, but for this trip we had 3 adults instead of 2 so wanted a larger room with 2 queen beds instead of doubles; the Kaanapali Ocean Inn was one of the only (if not the only) resort in the area to offer that. Plus, at the prices they charge we could afford an oceanfront view which we enjoyed every day!

It isn’t a fancy 5 star hotel so don’t expect it. Rather, it was like staying in a gorgeous little beach house. We stayed at 4 different resorts during our Hawaiian vacation and while it was probably the least fancy, it was definitely the most comfortable! Yes, a few areas of the room could do with a bit of paint, but it was clean and comfortable with a cute beach theme and we loved every second of it.

There were 4 distinct areas of the room:
- A small bathroom with just a toilet and shower (but what else do you need?!).
- A powder room area with a sink, heaps of counter space and a giant mirror (perfect for 3 women!) and the wardrobe and some drawers (great for keeping toiletries in as well as your underwear so you could dress in private).
- The bedroom which had another giant mirror, a kitchen sink, 2 queen beds, more drawers and a large table with 2 chairs.
- The lanai (balcony) with 2 rocking chairs and a small table.

The room also had a Keurig coffee machine and a mini fridge (that was much larger than expected) so we were able to do a lot of our own meals and drinks.

As a lot of reviews have stated, you can hear (and even see from the stairs!) the luau, but it really didn’t bother us; it finishes fairly early and it was kind of fun to listen to it while getting ready in the early evening.

As a guest of the KOI you are treated exactly the same as a guest of the Royal Lahaina - you can use all the same facilities, charge food and drink to your room, get room service, etc. The resort has a lovely, laid back restaurant (you must try the fish burger and sweet potato fries!) and amazing cocktails, including a fantastic happy hour from 2pm to 5pm. The store has plenty of souvenirs and food items. We also used the fitness centre a lot which was small but effective. It was a short walk to the main part of the resort - closer than a lot of the cottages and probably faster than waiting for the elevator a lot of the time!

There is no resort fee at either the KOI or RLR, despite the fact that they have so many extras not offered at other resorts, including pineapple water in the lobby, lots of filtered water stations (a new addition that was much appreciated!), live music and even free fruit at the beach activities/towel hut.

It is extremely easy to get around the local area, even without a car. There is a free trolley to neighbouring resorts (many of which are also within walking distance) and Whalers Village and a $3 bus into Lahaina.

The RLR and KOI are on, in my opinion, the nicest stretch of Kaanapali beach with beautiful sand, lovely warm waters and plenty of space. The grounds are absolutely gorgeous (I think they have done a lot of work in the last 3 years) with stunning tropical plants and flowers - you can’t walk a few feet without finding plumeria or hibiscus!

We absolutely loved our time at KOI and RLR and will definitely be back again!

Date of stay: August 2019
Trip type: Travelled with family
1  Thank Stephanie S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HHR_CustomerService, Customer Satisfaction Team at Kaanapali Ocean Inn, responded to this reviewResponded 9 September 2019

Aloha,

Thank you so much for your fantastic and informative review! We are so incredibly delighted to read that you enjoyed your stay with us at the Kaanapali Ocean Inn. We love to read that are guest who stay with us are able to enjoy all of the amenities of the Royal Lahaina while staying with us at KOI. Thank you once again for staying with us and we hope to have the honor of welcoming you return on your next trip to Maui.

Warmest Aloha,
Javier

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Reviewed 16 August 2019

Loved the moment we checked in. Felt like paradise, location was great and had everything you need and want within the Royal Lahaina Resort. The only problem I did have was the lack of a microwave! Bought food for my young daughters the night before and could not heat it up the next day. Not even a communal microwave within this beautiful resort -- frustrating since my daughters were both under 4 years old. Aside from that everything else as great.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
2  Thank TeamRedefine
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HHR_CustomerService, Customer Satisfaction Specialist at Kaanapali Ocean Inn, responded to this reviewResponded 17 August 2019

Aloha
Thank you for your review of our hotel. We are delighted to read overall you enjoyed your stay here with us. We appreciate your feedback and sharing your experience with us, we would have loved to assist with heating your daughter’s food for you while you where here with us, we do have a microwave for guest use. We hope to welcome you again.

Warmest Aloha
Tara

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