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“Outrigger Royal Kahana..."Our Home Away From Home"!”
Review of Royal Kahana

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Royal Kahana
Reviewed 21 March 2012

"ALOHA".....
We stayed at the Outrigger Royal Kahana, Jan.17th.-Feb.23rd.,2012.
Everyone....from Front Desk; Laundry Girls; Pool/Yard Guys/Girls at "Gazebo"..make us ALWAYS feel like we are "Home away from Home"!! ALL are FRIENDLY... this is our winter getaway(OHIO)!! We've been COMING BACK, 8 of the last 10 years. It's QUIET, since Our Room is on the Garden Side(Ocean View)...you can sit on your Lanis>watch WHALES.. GORGEOUS CREATURES. If you ever want a GREAT WHALE EXCURSION>>Try "Capt. Steve's" 45' Raft>>You will have a GREAT Time/see WHALES. We go out with him, 2-3 times, each year. Also>>"HULA GIRL" 65'Catamarian>Great! WSOman@aol.com

Room Tip: Garden Side, with OCEAN VIEW....Quieter (cooler in afternoons...less Sun). Pool Side (NOISY, with...
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  • Stayed: January 2012, travelled with family
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2  Thank wsoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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669 - 673 of 1,056 reviews

Reviewed 18 March 2012

We booked through our travel agent, and were not disappointed. We stayed in Room 813 (ocean front room) and could not have been more pleased!! Although the hotel is a little older it totally met our needs. We took one look out our lanai, and knew we made the right decision. We could have picked apart little things about our unit, but the point is they would have been little things. The view we had was awesome, the pool was great and the location was great!
We noticed the toilet tank had a small drip and by mid week they had taken take of it. The person who takes care of our room made sure to leave new towels daily. We didn't expect her to clean up after us, but she did put the cups and saucers that we left in the sink into the dishwasher. For the price and location we would come here again!!
If you are looking for someone to pick up after you daily and a perfect room, do down the road to one of the fancy resorts and pay top dollar. For the difference in price and the location, we can make our own bed, pick up after ourselves and enjoy the view!

  • Stayed: February 2012, travelled as a couple
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6  Thank MonkeyMan3535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Guest Relations Manager at Royal Kahana, responded to this reviewResponded 22 March 2012

Aloha MonkeyMan3535:

Thank you for posting your review and photos of your room and view. I am delighted to read that you enjoyed your stay.

You are right in that we are not a full service resort and we appreciate that you understand that a little less service means greater savings for you, and that million dollar view from 813 is very affordable.

Thank you for staying with us; we hope to see you again soon.

A Hui Hou!

Bill Rees
Guest Relations Manager

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Reviewed 18 March 2012

The hotel was awesome. We had a great view. Everything was perfect. Full kitchen and I would stay there again anytime. A hot tub would have been nice but you can't have everything.

Room Tip: Book early and if there are any special instructions write on reservation.
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  • Stayed: March 2012, travelled with family
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1  Thank Sally T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Guest Relations Manager at Royal Kahana, responded to this reviewResponded 22 March 2012

Aloha Sally T:

Thank you for staying with us. I am pleased to read that you enjoyed your stay.

We will always do our best to fulfill your requests; please do let us know what is important to you when you are making your reservation.

We appreciate your taking the time to post your review and look forward to seeing you again soon.

A Hui Hou!

Bill Rees
Guest Relations Manager

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Reviewed 14 March 2012

We stayed at the Royal Kahana for a week in March. The studio was one that had not been recently remodeled. It was clean and served our needs very well. I would have upgraded had we been in the area for more than one week. We checked out a two bedroom unit which had been remodeled. It was much nicer and equipped much better. Check out the different units on VRBO to get an idea or what is available.

  • Stayed: March 2012, travelled as a couple
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1  Thank soontoberetiredagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Guest Relations Manager at Royal Kahana, responded to this reviewResponded 22 March 2012

Aloha Kakou:

This customer did not stay with us at the Outrigger Royal Kahana. When you rent from an individual owner, you have no recourse if you are not happy with your particular unit. When you rent from Outrigger, we are always happy to show you another available unit if, for some reason, you are not happy with the unit that we have assigned to you; please just ask us at the front desk.

Me Ke Aloha,

Bill Rees
Guest Relations Manager

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Reviewed 13 March 2012

We stayed here last year and had a wonderful time. They cleaned our room everyday, even doing the dishes for us. This year, the only thing they did was change out our towels and every 3rd day they made our beds (otherwise the beds were unmade). By the end of the week, the room was so dirty it just disgusted me. I called the front desk on a couple of occasions and they said it was their policy to only change out towels and do the beds every 3rd day. We used our beach towels and they never replaced them. The oven worked terribly, shutting on and off, it ended up burning everything I tried to bake. I was very disappointed. Needless to say, I won't ever be coming back.

Stayed: March 2012, travelled as a couple
2  Thank BlueSky38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill R, Guest Relations Manager at Royal Kahana, responded to this reviewResponded 16 March 2012

Aloha BlueSky38:

Thank you for posting your candid review of your experience with us. I apologize that our housekeeping service did not meet your expectations. While we do provide housekeeping service every third day, we should have relayed your requests for additional service and towels to our Housekeeping department; I have addressed this communication matter with our staff.

Thank you for staying with us again. We hope that you will give us the opportunity to show you our Aloha on your next visit to Maui.

Me Ke Aloha,

Bill Rees
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Kahana

Address: 4365 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9298
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 43 Speciality Lodging in Lahaina
Price Range: ₹ 8,448 - ₹ 32,818 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Kahana 3*
Number of rooms: 235
Official Description (provided by the hotel):
Make yourself at home in Kahana. This beachfront community is the calm cousin to West Maui's high-profile destinations of Lahaina, Kaanapali and Kapalua Resort. You won't find the typical string of Maui hotels, dazzling storefronts, and streams of shoppers and diners - although that's only a few minutes away if the mood strikes. Breathe in the breeze that sweeps across the ocean view from your high-rise lanai. Marvel at humpback whales slapping and rolling so close to shore! ... more   less 
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Also Known As:
Outrigger Royal Kahana Hotel Lahaina
Outrigger Hotel Lahaina
Outrigger Hotel Royal Kahana
Outrigger Lahaina
Lahaina Outrigger
Outrigger Royal Kahana Resort
Royal Kahana Maui/Lahaina

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