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Reviewed 22 July 2022

We checked in at 11:30 am (super early but wanted towels for the pool) our room was not ready (which was totally understandable). As we were lining everything out, the couple next to us was complaining about their accommodations…. We just minded our own business-people complain, no biggie.
Once the couple left-the manager came over to Daryl and upgraded us to theIr new tower with Lanai access AND gave us our room asap. We were in our room by noon. They were both amazing! Wr had an amazing stay at the Westin! They went above and beyond, and we were greeted with a smile every time we passed through the lobby.

Date of stay: July 2022
Trip type: Travelled with family
1  Thank uptownmommy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali, responded to this reviewResponded 23 July 2022

Aloha uptownmommy,

Mahalo for sharing your fantastic feedback with fellow online travelers regarding your visit to The Westin Maui Resort & Spa, Ka'anapali. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. Our associates are committed to providing intuitive and thoughtful service, and mahalo for recognizing all that they do. It was our pleasure to accommodate you, and we look forward to hosting you both again soon.

With Warmest Aloha,
Michelle De Guzman
Director of Front Office

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Reviewed 21 July 2022

We had a wonderful experience with this hotel. The staff were warm and welcoming, we did have a full oceanfront upgrade including the Lanai so my experience is based on this not a normal room no upgrades. We felt it was worth the price as we had the breakfast, snack and dinner options - they said "small bits" but there was so much food for dinner and it was so good we didn't end up going out. So I suppose if you want to eat dinner off property maybe don't get this because it was a full meal. The pool in the Lanai was for adults only so note this if you have kids. The family pool was a ton of fun with all the slides and activities. This hotel is also one of the few that has a full beach - we had a great time boogie boarding with the waves (managed to go during a 20 year historic surf surge...yes during same time those waves were coming over rooftops on the big island...). Swimming and snorkeling were not really an option due to the waves. It is a large hotel without villas, so if you are looking for a quieter experience this may not be your place. I used the gym it was really nice, did outdoor yoga and a run with Brad (this was a ton of fun, he's a local marathoner who runs with the guests on Wed and Sat morning). I did not use the spa, it looked lovely but it is expensive.

Room tip: Depends on what view you want
Date of stay: July 2022
    • Value
    • Rooms
    • Service
1  Thank Katherine M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali, responded to this reviewResponded 22 July 2022

Aloha Katherine M,

Mahalo for taking the time to share that your stay at The Westin Maui Resort & Spa, Ka'anapali was perfect in every way. We are glad you were able to enjoy our rejuvenating amenities and five outdoor pools here at our resort. It is also lovely to know that you enjoyed our mesmerizing ocean-front guest rooms and the delicious breakfast. Our associates are committed to providing intuitive and thoughtful service, and mahalo for recognizing all that they do. It was our pleasure to accommodate you, and we look forward to hosting you again soon.

With Warmest Aloha,
Michelle De Guzman
Director of Front Office

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Reviewed 20 July 2022

Been to all the other islands...Our first time on Maui ...The property is large and on the beach. It is next to an outdoor mall which is convenient but was very crowded and long waits for the restaurants. However, the amenities/pools/pool area are too small for the large number of rooms/guests. Crowded (some people were not even guests) and too few seating/chairs by the pool. Considering the rooms were $800/nt, the additional resort fee is high and not much in return. Parking was additional ~$40/day and beach chairs/umbrella was about ~$100/day extra. The rooms were clean but smaller than expected and in particular the bathroom/sink area was small/tight for a family of four. Expected more from a Westin but it is Maui and everything seems over priced for an average experience compared to the other Hawaii islands. Avoid the restaurant Waicoco in the hotel where the price is high for food that is average at best and even worse service, especially at the bar where the bartenders are rushing you out when you are not even finished with the food/drinks and hands you the check when you did not ask for it...and this is when the bar was empty. What bartender gives you the check without asking if you would like another drink...(and we were planning to have another drink)..Overall, it was an average hotel stay and below expectation for a Westin that cost $800/nt. But this is Maui.... and we were expecting higher prices compared to the other islands but we did not expect to receive less in return. One highlight was the restaurant near the hotel, Macadangdang, where the food was delicious, creative hawaiian fusion and worth the price with excellent service compared to the high priced hotel restaurants serving average food/service.

Date of stay: July 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bulldogs888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali, responded to this reviewResponded 20 July 2022

Aloha Bulldogs888,

Mahalo for sharing feedback regarding your recent stay. Our goal is to provide all of our guests with exceptional service and amenities, and we regret not meeting these standards. We also appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Your feedback is essential as we continually focus on advancing our guest experience, and we have shared your concerns appropriately. On your next visit to the area, we hope to have an opportunity to provide you with the enriching hospitality for which we are known.

With Warmest Aloha,
Michelle De Guzman
Director of Front Office

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Reviewed 10 July 2022 via mobile

Had bag stolen from chair at pool! Manager told us w should have locked our cell phone and all our valuables in the safe. Left our bag for 10 min. Be ware!!! Stole all our cash found our bag because we tracked it! They won’t warn you!

Date of stay: July 2022
Trip type: Travelled with family
1  Thank Pathfinder35247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali, responded to this reviewResponded 11 July 2022

Aloha,

The security and safety of our guests is of utmost importance, and it is concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything in our capacity to examine this matter and resolve it as soon as possible.

If we may be of any further assistance to you please do not hesitate to get in touch with me or any of our Front Desk Managers.

With Warmest Aloha,

Kauiolaakea Kaina
Front Desk Manager

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Reviewed 9 July 2022

Worse experience ever checking in. The front desk person insulted me and tried to add extra fees onto the room that I booked through American Express business card. Manager was not any better. She became loud and insulting with me. It was one of the reasons I stopped staying at Marriots and move on to Ritz Carlton and Hilton.

Date of stay: July 2022
    • Value
    • Location
    • Service
1  Thank G7370PEmichaell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali, responded to this reviewResponded 10 July 2022

Aloha,

We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. Our Hotel Manager, Selawe Tau, will be reaching out to you to discuss your concerns.

With Warmest Aloha,
Kauiolaakea Kaina
Front Desk Manager

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