My husband and I traveled to Maui for a few days of relaxation and diving before he had to attend a business conference and we opted to stay at the Westin. It was a large hotel, but had very friendly staff that made us feel welcomed from the minute we arrived (the valet attendants had smiles and kind words every time we saw them). Check-in was easy and the lobby was beautiful and made me feel relaxed and into "vacation mode" almost immediately. They do have the "resort sales team" with vendors in the lobby halls and sales offices for the villas, but they were not intrusive towards us. The room was comfortable and we were upgraded to an ocean view, which was nice. There is a great pool area - especially for children as there are a few pools that connect with tubes and water slides. There is also an adult pool up and a bit away from the kids. I had read other reviews which discuss this is a family oriented place, and it is. I did not find it a problem in any way, though. The kids were all with parents and there was no excessive noise or dangerous horseplay near other guests. We have a 1 year-old son who did not accompany us this time. Perhaps I was more tolerant of children as a result, but we would love to come back and bring our son...My husband and I traveled to Maui for a few days of relaxation and diving before he had to attend a business conference and we opted to stay at the Westin. It was a large hotel, but had very friendly staff that made us feel welcomed from the minute we arrived (the valet attendants had smiles and kind words every time we saw them). Check-in was easy and the lobby was beautiful and made me feel relaxed and into "vacation mode" almost immediately. They do have the "resort sales team" with vendors in the lobby halls and sales offices for the villas, but they were not intrusive towards us. The room was comfortable and we were upgraded to an ocean view, which was nice. There is a great pool area - especially for children as there are a few pools that connect with tubes and water slides. There is also an adult pool up and a bit away from the kids. I had read other reviews which discuss this is a family oriented place, and it is. I did not find it a problem in any way, though. The kids were all with parents and there was no excessive noise or dangerous horseplay near other guests. We have a 1 year-old son who did not accompany us this time. Perhaps I was more tolerant of children as a result, but we would love to come back and bring our son along next time.
The restaurants were good and food was great. The beach was very beautiful, though we spent most of our time diving and thus had very little "beach" time.
The hotel is in a resort area with other hotels within walking distance and it is located right next to whaler's village shopping area, so it is convenient for dining and shopping options.
The staff and the overall resort environment were absolutely wonderful and the main reasons we would love to go back.More