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“Just ok”

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The Westin Maui Resort & Spa
Ranked #17 of 32 Hotels in Lahaina
Certificate of Excellence
Reviewed 9 April 2012

Nothing special. No Internet access in room unless you pay or free in lobby how inconvient is that?? With cost of room you should get free access --1bottle of water for coffee my Husband had to use tap water and we didn't feel staff was attentive or helpful. Wont stay again

  • Stayed: April 2012, travelled with family
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1  Thank libbie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vbravo, Manager at The Westin Maui Resort & Spa, responded to this reviewResponded 4 May 2012

Mahalo for sharing your review on your recent stay with us. Your feedback is very important to us. Along with the many advantages to the resort charge standard internet in the rooms and lobby is included in the resort charge and we apologize if this was not explained to you on arrival. Two bottles of water are also included so please again accept our apologies if this was not delivered as normal and we do hope that you reached out to a member of our team while you were here so we could rectify this. We hope that you will consider returning to The Westin Maui Resort & Spa in the future.

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3,276 - 3,280 of 5,205 reviews

Reviewed 8 April 2012

Even by Maui standards this place is expensive for what you get. I don't mind paying for quality, but it's not here. The rooms are poor and outdated, the service was okay, and the food was very expensive and average at best quality. The only bright spot was the waterslide and pool area. I would recommend spending you're money elsewhere.

  • Stayed: April 2012, travelled with family
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Thank Jeremy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vbravo, Manager at The Westin Maui Resort & Spa, responded to this reviewResponded 4 May 2012

Thank you for your review. We have shared your comments with our leadership team and we will explore solutions to improve these experiences for our guests. We trust that Maui made a perfect backdrop for your vacation. We hope to welcome you back to the islands soon!

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Reviewed 7 April 2012

We have been lucky enough to have stayed at the Westin Maui 3 of the last 4 years. First in 2009 for our Honeymoon, 2011 for fun, and 2012 for our Babymoon. Each time we have been happy with the overall customer service and amenities and the hotel itself is beautiful. But the highlight of our stays have definitely been the staff at the adult pool. While all the guys at the bar are great, we especially enjoy hanging out with Jerome, Eddie and Keoki. They make great drinks, always offer the bar snacks and make good conversation. When we're lounging on our chairs (which is most of the time) we love chatting with our good friend Lupe! She is super friendly and helpful and always keeps everyone in the pool area happy with drinks and food. The next time you're in Maui, I would definitely suggest staying at the Westin...and make sure you see Lupe and the guys at the adult pool!

  • Stayed: March 2012, travelled as a couple
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Thank hfong01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2012

Stayed March 27-April 3.
I booked the mountain view w/connecting rooms, and got the parking lot view on 3rd floor, and very close to the elevator. Not good, especially because we have 4 children. So sleeping was difficult.
Pro:
Best location on kaanapali beach, also great soft sand on the westin beach area. (right in the middle of the beach stretch, also next to Whalers Village Shopping center. There is a food court (Mcdonalds express, Nikki's pizza,( that place has GREAT FOOD) Subway, Yogurtland & a Chinese place. Bunch of great restaurants also right there, Leilani's, Hula Grill and Cane & Taro. Good shopping too. Picked up a new purse from Louis Vuitton store:)
Westin breakfast buffet about $28 per person/ $14 for children 12 and under. Very good & very yummy!
Beautiful pools, (water could be warmer)
Snorkel at Black Rock. About a 15 minute walk by the Shearton. Your can charge to your room from that hotel which is very convenient.
Pretty grounds with waterfalls and bridges. There are pink flamingo's, different birds, colorful fish in the ponds, white swans and even one black swan.
Everyone working at hotel seemed very nice and welcoming.

Con:
Housekeeping could be better.
Other Westin's I stayed at, rooms were much cleaner.

On another note...we walked along the board walk and noticed that the beach in front of Hyatt is very rocky.

Room Tip: When dining at Ono for the breakfast buffet ask to sit by the ocean. So great to eat with a view lik...
See more room tips
  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GoodCoffee76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2012

We always stay at Westins and this one is in need of some TLC. Service has been very good and the rooms are a little tired as compared to what we are use to. Kids love the pool and water slide. Spa was nice and their is some construction going on.

Overall I think this is overpriced for what you get. When Easter brunch is $60/pp, that's a little bit ridiculous in my opinion.

Stayed: April 2012
Thank 12Bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vbravo, Manager at The Westin Maui Resort & Spa, responded to this reviewResponded 4 May 2012

Aloha 12Bob- We appreciate your review, mahalo! We are delighted to read that your family enjoyed our aquatic features! You feedback is important to us and we have shared your review with our teams. Again, thank you for your review and we look forward to welcoming you to our islands again soon.

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Additional Information about The Westin Maui Resort & Spa

Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Lahaina
#6 Business Hotel in Lahaina
#7 Top resorts Hotel in Lahaina
#12 Spa Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#18 Romantic Hotel in Lahaina
#20 Family Hotel in Lahaina
Price Range: ₹ 22,992 - ₹ 56,666 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Maui Resort & Spa 4*
Number of rooms: 759
Official Description (provided by the hotel):
Commanding Ka’anapali Beach, The Westin Maui Resort & Spa presents the ultimate Hawaiian getaway. Appealing to leisure and business travelers alike, unrivaled amenities are designed to inspire renewal at this island paradise. Unwind amidst well-appointed accommodations with signature Westin touches. Or enjoy splashing fun within the magnificent aquatic playground with five pools, cascading waterfalls and gardens with exotic wildlife. Adventure seekers can pick their favorite watersport steps away from the resort such as stand-up paddling, kayaking, para-sailing, snorkel and sunset cruises. The resort also offers spa rejuvenation, oceanfront dining, cultural activities, kids club, weddings center, meeting facilities, watersport, shopping, golfing and shuttles to historic Lahaina. ... more   less 
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Also Known As:
Westin Maui Resort And Hotel Lahaina
Westin Maui Hotel
Westin Lahaina
Westin Maui Resort And Spa
Westin Maui Resort Spa
Lahaina Westin
The Westin Maui Resort & Spa Lahaina

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