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“Almost Perfect”

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Aston at The Whaler on Kaanapali Beach
Ranked #7 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
New Zealand
Level Contributor
83 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Almost Perfect”
4 of 5 bubbles Reviewed 22 June 2012

Spent 4 days at The Whaler in a waterfront apartment. The apartment was extremely well appointed and we did not want for anything. It was on a corner next to Whalers Village so had a wrap around balcony, great in almost any weather. A little noisy in the evenings but did not affect our sleep at all as the doors shut out the sounds of happy souls enjoying their holidays.

Biggest problem we encountered was the apparently normal lack of clean beach towels. On our first day we went to collect towels at around 10.30am, no clean towels and they would not arrive from the laundry until about noon. Staff blamed the laundry, but obviously there are just not enough towels. Flabbergasted, as I had never encountered this problem at any other resort anywhere in the world, I went to reception with my problem. They were no more helpful until I insisted I required towels. They gave one beach towel they found and then after more insisting, gave me a white bath towel, but very unwillingly. This is totally unacceptable at a beach resort. We noticed many people having the same problem over the next few days. Hint - don't give up your towels, just change them for clean ones and collect your towel ticket prior to check out.

The situation of the resort was great, handy to restaurants, boat trips and a beautiful beach for swimming.

All in all, a lovely resort in a fabulous position marred by somewhat unhelpful staff on reception and perhaps inexperienced management.

On checking out we also had a problem with incorrect resort charges which after some discussion were removed as we had a private let.

Room Tip: Hang on to your beach towels as they constantly run out. Change them when they have clean ones in t...
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  • Stayed June 2012, travelled as a couple
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Helpful?
2 Thank professional2ourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,092 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (314)
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English first
Bay Area, California
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 22 June 2012

We just got back from a great stay at The Whaler. We booked a 1 bedroom condo (using Travelocity) with Aston, rather than an owner. The unit (956, ocean view, tower 2, facing Black Rock, gorgeous view, pretty much "the postcard" and the thumbnail I see above) was much bigger than we expected. The bedroom alone was bigger than most hotel rooms we've stayed in. The kitchen was well equipped and nothing seemed worn out in any way. The hideaway bed in the living room was probably queen-sized.
I know The Whaler just concluded a renovation, and really everything looked nice. (Not 'beautiful-nice', just 'very-pleasant' nice, clean, and in great condition.) The balcony was huge and had plenty of seating. The room had good A/C, and we could even hear the waves even with the sliding doors shut and AC running. There were books, TVs and DVD players.
Other site features we used were the pleasant pool (not enough chairs ), a little fitness center, grills (which we used on a prior stay), and free DVDs. (I think some of those are only if you book with Aston) The view of the grounds from up above was very tranquil.

The location is awesome. The beach is very nice (though a bit rough for our girl). Whaler Village (adjacent with a secret shortcut) has the ubiquitous ABC store, food (Subway & McD up to high end restaurants) and many high-end shops (which are less of a draw to me than the ABC store) Black Rock has awesome snorkeling, The Kaanapali Boardwalk is right there next to the pool (though I wish the pool staff was a bit more attentive in keeping out those who were staying at neighboring properties.)

Lahaina is a short drive. We stocked up for a week of food at the Safeway there, There's definitely enough to do in Lahaina, so we ended up there for some part of the day about half of our days there.

I think we managed to use a "welcome back" pricing option because the 1-bedroom unit was less than half of classic "ocean view hotel rooms" at the surrounding Sheraton and Westin. I gotta say this 1-bedroom-condo-thing works pretty well for us!

Room Tip: The #54, #56, and #58 units in tower 2 are good for an ocean view without being too blocked by tower...
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  • Stayed June 2012, travelled with family
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    • Service
Helpful?
5 Thank jrw88888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 18 June 2012

Our trip was magical! First off we got a great deal from Costco Vacations. We arrived at the Whaler to be greeted by super friendly helpful staff. Our room was on the perfect floor steps from the beach. Updated in a Tommy Bahamas style with a clean fully functional kitchen and unexpected ocean view from the balcony!!! The housekeeping was wonderful and made sure we were always taken care of. Hopping distance to great resturaunts and black rock an awesome dive /snorkle spot. We will be back hopefully sooner than later. It's very hard to say goodbye.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Graycee111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valley Springs, CA
Level Contributor
97 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 bubbles Reviewed 17 June 2012

We used VRBO to rent unit 470 at The Whaler for 9 days in May 2012. The condo had problems, and this property has some issues; I don't think we would stay here again. The biggest problem was that we rented thru VRBO instead of booking directly with the property. When we had problems, the front desk referred us to the owner's agent, Whaler's Realty, and they were not at all helpful. There was no cleaning service, which would have been OK, but that meant no clean towels, and they only gave us 4 towels for 3 people for 9 days. When I called the agent to ask about this, they suggested we have a mid-stay cleaning for $67, but we didn't need cleaning, we just needed towels! I guess guests are expected to wash the towels themselves, but there was no w/d in the condo, only a shared w/d for the entire floor, and it cost $3 per load and was pretty much always in use. We ended up using the pool towels. Also, the VRBO listing said this unit had a separate entrance for the bedroom, but the front desk couldn't make a key for that door, so you could leave the unit from there, but couldn't re-enter, so that was a misrepresentation. The condo itself needs an update; the sofabed was completely worn out and was tortorus to sleep on - we ended up putting the mattress on the floor, which made the LR unusable. The linens for both beds were old, torn and didn't fit, ended up on the bare mattress every morning - yuck! No blanket for the sofabed. No hot water in the bathroom sink. The place really needs a remodel/update. The view from this unit is lovely: the courtyard, black rock, the beach. However, the property is very noisy; between lawn maintenance equipment, road and shopping center noise, construction and frequent visits from garbage trucks, the place never seems to have a quiet moment. Also, when it is windy, the wind really whips thru the courtyard, sometimes all night and day. The pool was nice - right next to the beach, clean, but we quit trying to use it because there are a limited number of chairs, and they were all claimed early in the morning by people who left towels on them but didn't show up for hours, so many guests wanting to use the pool had no place to sit while surrounded by empty, towel covered chairs. Ridiculous! The Whaler needs some kind of monitoring system to allow the guests who are actually at the pool to have somewhere to sit! And the VRBO/Whaler's Realty management thing was annoying.

Room Tip: Do not rent condos through VRBO/Whaler's Realty: no towels, no guest assistance. Tower 1 courtya...
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  • Stayed May 2012, travelled with family
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Helpful?
7 Thank Kristin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 17 June 2012

We had a 2 bedroom 2 bath condo facing the ocean. It was wonderful and we really enjoyed our stay. The location is perfect. The only negative thing I have to say, is that it may be time to update the bedspreads, etc in our condo. They looked worn and old. But, the condo was very clean and we loved being able to stretch out and have our own space. We especially loved the lanai at sunset. We also loved the short walk to the restaurants and shops at Whaler's Village.

Room Tip: Get an Oceanview room!
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  • Stayed June 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank kristifow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aston at The Whaler on Kaanapali Beach

Property: Aston at The Whaler on Kaanapali Beach
Address: 2481 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1910
Phone Number:
Region: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Lahaina
#5 Spa Hotel in Lahaina
#7 Family Hotel in Lahaina
#7 On the Beach Hotel in Lahaina
Price range (per night): ₹ 19,233 - ₹ 35,315
Hotel Class:3.5 star — Aston at The Whaler on Kaanapali Beach 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
This exclusive luxury condominium boasts an idyllic location on Maui's famous Kaanapali Beach across from two championship golf courses and minutes from Lahaina. Each spacious unit features a full kitchen and a spectacular view. A beachfront pathway and private access allows guests easy entry to adjacent Whalers Village's 65 shops and restaurants. Please be advised of these changes to the daily resort fee at Aston at The Whaler on Kaanapali Beach. These changes will go into effect April 1, 2017. - Any new reservations booked for travel April 1, 2017 – May 31, 2017, will be subject to a resort fee of $17.00 plus tax per day. - Any new reservations booked for travel June 1, 2017 and beyond, will be subject to a resort fee of $20.00 plus tax per day. - Any reservations booked prior to April 1, 2017 will be honored at the existing resort fee of $16.00 plus tax per day. ... more   less 
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Also Known As:
The Whaler On Kaanapali Beach Hotel Lahaina
Whaler On Kaanapali Beach Lahaina
Whaler Kaanapali Beach
Kaanapali Beach
The Whaler Maui
Aston At The Whaler On Kaanapali Beach Maui/Lahaina

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