We were all set to go to this beautifully located Princeville condo when bad weather and a possible impending tropical storm/hurricane threatened. Rather than take a chance, we cancelled our reservation. Jana, the owner could not have been more helpful leading up to this stay( for the 2 months prior, answering all sorts of questions promptly and within 24 hours) but also when we were contemplating what to do. She went above and beyond making suggestions for trip insurance, how to cancel, watching the weather, damage deposit refund etc. We plan on rebooking our vacation for longer next April with her condominium. In this day and age to find customer service like Jana has provided is so refreshing!
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