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“Warning!”
Review of Hanalei Bay Resort

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Hanalei Bay Resort
Ranked #1 of 4 Hotels in Princeville
Certificate of Excellence
Dillsboro, Indiana
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Warning!”
Reviewed 2 June 2012

We chose and reserved our room because of the incredible views.

Upon arrival, after waiting 8 months and traveling 16 hours, we were told that the recent rains had damaged the stucco on the buildings and that some repairs were being made.

When we arrived in our room, the view was obstructed by scaffold.

The next morning, workers arrived and began working on our lanai, within a few steps of our bed.

We could see them through the sliding glass door and they could see us.

We could not sit on the lanai, enjoy the view, or use the room.

There was absolutely no privacy.

This was not an emergency repair and should never have been scheduled on an occupied room.

When we called the front desk, we were told to contact the owner.

The owner indicated that he was unaware of the construction and would call the manager.

After talking to the manager, the owner offered us the use of the adjoining rooms for one day and assured us that the project would be completed by Wednesday.

At least we could dress without an audience.

On Thursaday, the workers returned in violation of our agreement.

We spent the rest of the day and night trying to find alternative lodging.

Finally, at midnight, we were able to reserve an ocean view condo in Poipu at twice the cost.

It was well worth it.

The sun was shining, the views were spectacular and the resort was beautiful.

After three miserable days on the North side of the island, we were able to enjoy the last half of our vacation on the South side.

We would like to extend our thanks and appreciation to the ladies at the Kiahuna Plantation & the Beach Bungalows Castle Resort for helping us transform a disaster into a vacation in paradise.

We were never contacted by, nor did we receive an apology from, representatives of the Hanalei Bay resort.

The individuals in charge of the Hanalei Bay Resort demonstrated a total lack of concern or respect for their guests.

The resort fee was waived only after it was challenged upon checkout.

In addition, the owner charged us three days for a room that we could neither use nor enjoy.

This was our fifth trip to the Hawaiian Islands and our second trip to Kauai.

We have never been treated in such a rude and despicable manner.

G.Goforth

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank GGoforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (485)
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English first
Texas
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 June 2012

Great view, very nice unit rented from agency not the resort itself. Very peaceful relaxing vacation. Downside- no snack shop, bar, or restaurant and no evidence they were working on rebuilding the restaurant that was destroyed a year ago by fire. No waterfalls in the pool like they had in the past. Had to take a golf cart to your unit for your luggage, groceries, etc. and there is a steep walk up to your units from the beach but they do have complementary golf car service up to your unit and a phone at the beach to call if you would like to be picked up. We encountered 3 different drivers. Two were very nice. One younger dark haired dark skin driver acted like he hated his job, never smiled and acted inconvenienced any time he had to pick us up - definitely not concerned about customer service. Saw a few large roaches in our unit but have been told they are very common and hard to get rid of in Hawaii but were not sure. Did not see any in the condo we stayed in in Maui.

Still overall the most relaxing place we stayed on all four of the islands, best view of any island and would come back and stay again.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bill63texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Clarita, California
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 30 May 2012

So disappointed, we had fabulous view from Rooms 5101 & 5102 but that is all I can say. The kitchen was very OLD and had the washer/dryer unit resting on some sort of pallet. The frig was yucky and the stove-oh my! The bedrooms & baths needed a good scrubbing and fresh paint. It was something out of the 70's or 80's and hadn't been touched since then. At sometime there must have been a leak in the unit or it was flooded as the bottoms of the doors were split & peeling like they had absorbed water and split.

As BAD as the unit was, the grounds were beautiful. The tennis courts looked amazing - BUT the pool had no bar, there is NO restaurant or bar on site so plan on going next door to the St. Regis or bringing in all your groceries. The beach is a long walk, but they have golf carts running around the resort to take you where you wish to go, that was nice and so were the drivers.

BOTTOM line if you are exchange a GREAT timeshare (we have a Marriott) for this, you are losing. This is NOT Marriott quality...we had made this exchange a year before we visited...so you'd think if they had NICE units which had already been refurbished we would have gotten one. We did not...good luck folks on this one you will need it.

VERY DISAPPOINTED, but did love Kauai

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank SCVDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 May 2012

We had a nice stay in room 7308. Just in looking at a couple of not-so-good reviews, you can get this info from researching online before booking a room. We picked this room based on best price with a view we wanted, and it was exactly as shown. We read the reviews on the room as well and, again, they were pretty spot on.

We saw nothing but great service from the staff. We witnessed some more "high maintenance" guests that were treated with nothing but great class. We knew in advance about the restaurant being closed so that was a non-issue as well.

This place is fantastic for the price. You are sharing a beach with people paying lots at the St. Regis compared to our $100-ish per night with ocean and mountain view. These surrounding beaches and areas are used in many movies - that is how fantastic they are.

The room could use some updating, but again - nothing surprised us because we researched it ahead of time. We usually don't go to places with many children, but knew with these prices there would be a bunch. That made it a little noisier than I prefer, But we didn't want to spend the $$ on this trip to get that type of place so it was expected and only when they were at the pool for the most part.

To be a broken record - absolutely an amazing deal for the money. Research before booking and pick a place in your budget, with the amenities and views you want. Tons to choose from and we looked at many.

It is also located on a great beach and also near a shopping center, 5-min to a great boat ride with Na Pali Catamaran (Capt. Sam!), 5-min to great horseback riding at Princeville Adventures and more.

Room Tip: Research! Look up the rooms on VRBO or just google them, read the reviews, ask questions on Trip Ad...
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  • Stayed May 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
6 Thank nhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Everett, Washington
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 May 2012

We were on our Honeymoon and were so disapointed with our room. They actually gave us keys for 2 rooms. 1203 and 1204 One room was a bedroom and bathroom, the other had a kitchen and living room and had an adjoining door which I found really odd. We made reservations 1 year in advanced and we got a room as far back from the water as you could get, It was really run down and smelled like mold. The bed was hard as concrete and we hardly got any sleep, after one night we decided to change hotels. They told us there was no other room available. They refused to return our money so we were out $800. They had the nerve to charge $200 a night for a room the quality of a motel 6. For the cost of a new hotel and this one we could have stayed at a 5 star hotel. But I have to give kudos to the grounds they were beautiful and the pools were awesome, but the rooms were in dire need of renovations and they should not rent out moldy rooms, they actually brought in a dehumidifier which did nothing but make a lot of noise. I would not take a chance on this place we wasted a whole day moving and it ruined our honeymoon.

Room Tip: Good luck with that, Unless you know someone who has an updated place don't take your chances...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ncogneeedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanalei Bay Resort

Property: Hanalei Bay Resort
Address: 5380 Honoiki Road, Princeville, Kauai, HI 96722-5109
Phone Number:
Region: United States > Hawaii > Kauai > Princeville
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Princeville
Price range (per night): ₹ 16,670 - ₹ 24,553
Hotel Class:3 star — Hanalei Bay Resort 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Hanalei Bay Hotel Princeville
Hanalei Bay Princeville
Hanalei Bay Resort Princeville, Kauai

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