We chose and reserved our room because of the incredible views.
Upon arrival, after waiting 8 months and traveling 16 hours, we were told that the recent rains had damaged the stucco on the buildings and that some repairs were being made.
When we arrived in our room, the view was obstructed by scaffold.
The next morning, workers arrived and began working on our lanai, within a few steps of our bed.
We could see them through the sliding glass door and they could see us.
We could not sit on the lanai, enjoy the view, or use the room.
There was absolutely no privacy.
This was not an emergency repair and should never have been scheduled on an occupied room.
When we called the front desk, we were told to contact the owner.
The owner indicated that he was unaware of the construction and would call the manager.
After talking to the manager, the owner offered us the use of the adjoining rooms for one day and assured us that the project would be completed by Wednesday.
At least we could dress without an audience.
On Thursaday, the workers returned in violation of our agreement.
We spent the rest of the day and night trying to find alternative lodging.
Finally, at midnight, we were able to reserve an ocean view condo in Poipu at twice the cost.
It was well worth it.
The sun was shining, the views were spectacular and the resort was beautiful.
After three miserable days on the North side of the island, we were able to enjoy the last half of our vacation on the South side.
We would like to extend our thanks and appreciation to the ladies at the Kiahuna Plantation & the Beach Bungalows Castle Resort for helping us transform a disaster into a vacation in paradise.
We were never contacted by, nor did we receive an apology from, representatives of the Hanalei Bay resort.
The individuals in charge of the Hanalei Bay Resort demonstrated a total lack of concern or respect for their guests.
The resort fee was waived only after it was challenged upon checkout.
In addition, the owner charged us three days for a room that we could neither use nor enjoy.
This was our fifth trip to the Hawaiian Islands and our second trip to Kauai.
We have never been treated in such a rude and despicable manner.
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- Also Known As:
- Hanalei Bay Hotel Princeville
- Hanalei Bay Princeville
- Hanalei Bay Resort Princeville, Kauai