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“OUTDATED x3” 1 of 5 bubbles
Review of Hanalei Bay Resort

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Hanalei Bay Resort
Ranked #1 of 4 Hotels in Princeville
Certificate of Excellence
GreenLeadersSilver level
Santa Clarita, California
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“OUTDATED x3”
1 of 5 bubbles Reviewed 30 May 2012

So disappointed, we had fabulous view from Rooms 5101 & 5102 but that is all I can say. The kitchen was very OLD and had the washer/dryer unit resting on some sort of pallet. The frig was yucky and the stove-oh my! The bedrooms & baths needed a good scrubbing and fresh paint. It was something out of the 70's or 80's and hadn't been touched since then. At sometime there must have been a leak in the unit or it was flooded as the bottoms of the doors were split & peeling like they had absorbed water and split.

As BAD as the unit was, the grounds were beautiful. The tennis courts looked amazing - BUT the pool had no bar, there is NO restaurant or bar on site so plan on going next door to the St. Regis or bringing in all your groceries. The beach is a long walk, but they have golf carts running around the resort to take you where you wish to go, that was nice and so were the drivers.

BOTTOM line if you are exchange a GREAT timeshare (we have a Marriott) for this, you are losing. This is NOT Marriott quality...we had made this exchange a year before we visited...so you'd think if they had NICE units which had already been refurbished we would have gotten one. We did not...good luck folks on this one you will need it.

VERY DISAPPOINTED, but did love Kauai

  • Stayed May 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank SCVDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,675 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (462)
Date | Rating
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English first
Cleveland, Ohio
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 30 May 2012

We had a nice stay in room 7308. Just in looking at a couple of not-so-good reviews, you can get this info from researching online before booking a room. We picked this room based on best price with a view we wanted, and it was exactly as shown. We read the reviews on the room as well and, again, they were pretty spot on.

We saw nothing but great service from the staff. We witnessed some more "high maintenance" guests that were treated with nothing but great class. We knew in advance about the restaurant being closed so that was a non-issue as well.

This place is fantastic for the price. You are sharing a beach with people paying lots at the St. Regis compared to our $100-ish per night with ocean and mountain view. These surrounding beaches and areas are used in many movies - that is how fantastic they are.

The room could use some updating, but again - nothing surprised us because we researched it ahead of time. We usually don't go to places with many children, but knew with these prices there would be a bunch. That made it a little noisier than I prefer, But we didn't want to spend the $$ on this trip to get that type of place so it was expected and only when they were at the pool for the most part.

To be a broken record - absolutely an amazing deal for the money. Research before booking and pick a place in your budget, with the amenities and views you want. Tons to choose from and we looked at many.

It is also located on a great beach and also near a shopping center, 5-min to a great boat ride with Na Pali Catamaran (Capt. Sam!), 5-min to great horseback riding at Princeville Adventures and more.

Room Tip: Research! Look up the rooms on VRBO or just google them, read the reviews, ask questions on Trip Ad...
See more room tips
  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank nhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Everett, Washington
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 27 May 2012

We were on our Honeymoon and were so disapointed with our room. They actually gave us keys for 2 rooms. 1203 and 1204 One room was a bedroom and bathroom, the other had a kitchen and living room and had an adjoining door which I found really odd. We made reservations 1 year in advanced and we got a room as far back from the water as you could get, It was really run down and smelled like mold. The bed was hard as concrete and we hardly got any sleep, after one night we decided to change hotels. They told us there was no other room available. They refused to return our money so we were out $800. They had the nerve to charge $200 a night for a room the quality of a motel 6. For the cost of a new hotel and this one we could have stayed at a 5 star hotel. But I have to give kudos to the grounds they were beautiful and the pools were awesome, but the rooms were in dire need of renovations and they should not rent out moldy rooms, they actually brought in a dehumidifier which did nothing but make a lot of noise. I would not take a chance on this place we wasted a whole day moving and it ruined our honeymoon.

Room Tip: Good luck with that, Unless you know someone who has an updated place don't take your chances...
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  • Stayed May 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank ncogneeedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carson City, Nevada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

Stayed at Hanalei Bay Resort Feb. 23 to March 3, 2012. Resort grounds were beautiful and staff was friendly and responsive. 2-Bedroom unit was somewhat dated but clean and functional. Actually, we like the rather traditional low-key 'aloha' decor. Had a tour of model units for interior remodeling that is starting this year- very nice. Restaurant is still closed due to last year's fire but the rather arduous Hawaii permit process for rebuilding is almost done and construction should be finished in 2013. If one wants a quiet and comfortable base for exploring Kauai's North Shore, with incomparable views of Hanalei Bay, this resort is it!

Room Tip: Ask for an 'ocean view'.
See more room tips
  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden, Colorado, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 May 2012

My wife and I spent two weeks in HBR #7307. The pictures of the unit and the views from the lanai on the alohacondos.com site do a great job of describing what it is like. A couple of the amenities included with the unit that made our trip that much better were the beach cooler and the snorkeling equipment. The sunsets are dramatic, we've been told the "view will never change" and we didn't tire of enjoying it over breakfast or after a long day at the beach surfing.

The unit is a fair walk from the parking lot with quite a hill, but the resort has 24 hour golf cart service to help you with your luggage and getting to and from the unit. Unit 7307 is on the third level and the building it is a part of the stair way only services two rooms on each level so it is very private. Because unit is away from the parking lot you aren't subjected to noise of cars, you do hear the gas powered golf carts though when the windows or doors are open.

The bathroom was clean and everything was in working order. The four-poster bed with netting was fun. One of the other reviews mentions the buzzing noise of the air conditioning unit in the master bedroom, it is still there even when the unit isn't running, but it isn't too loud. It was not bothersome to us.

One thing I didn't like about it was the floor covering in the living room. It isn't a soft carpet, but I imagine it is quite practical for the climate and how some people may treat a property they are renting. Another thing that sticks out was the refrigerator needs some cleaning on the outside around the sides and top.

Overall we *really* enjoyed our time there. The grounds, the unit, the service -everything was very good.

So what are you waiting for? Book it already. ;)

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Zac H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanalei Bay Resort

Property: Hanalei Bay Resort
Address: 5380 Honoiki Road, Princeville, Kauai, HI 96722-5109
Phone Number:
Region: United States > Hawaii > Kauai > Princeville
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Princeville
Price range (per night): ₹ 16,297 - ₹ 23,077
Hotel Class:4 star — Hanalei Bay Resort 4*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, seekda GmbH, Booking.com and Agoda so you can book your Hanalei Bay Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hanalei Bay Hotel Princeville
Hanalei Bay Princeville
Hanalei Bay Resort Princeville, Kauai

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