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Reviewed 6 January 2017 via mobile

This is a great hotel on Poipu beach, love this property. Already booked my next stay here. Surf instructors were friendly and patient. Happy hour was great value and the beach cabanas are a great way to spend a day at the beach.

Date of stay: February 2016
Trip type: Travelled as a couple
Thank MarcM3270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2017

Nothing out of the ordinary about this hotel - typical 4 Star Sheraton. Clean, friendly staff, OK food but expensive, as is everything on Kauai. Be aware that there is a $30 USD 'resort' surcharge on your hotel room bill.

Room tip: Ask for a western facing room - WONDERFUL sunsets from this property.
Date of stay: December 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank M J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKauaiManager, Manager at Sheraton Kauai Resort, responded to this reviewResponded 6 January 2017

Aloha M J,

Mahalo for joining us at Sheraton Kauai Resort and for taking the time to share your experience. We are pleased that you had an enjoyable stay overall. With regard to our resort fee, kindly note that this includes items such as daily self parking, valet service on the day of arrival, standard WiFi access, local and toll-free phone calls, fitness center access and a host of daily resort and fitness activities. Should you have any questions or wish to discuss your stay further, please connect with us. Thank you very much for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017

It was not that great of an experience. If they charged $30 each I wouldn't have a problem because the entertainment is definitely the highlight. The Mai Tai's are way too sweet to consume and we have had many around the area that are much better and the wine is not consumable.

The food is an okay buffet and the Pig Roast is likely just a tray of pulled pork from Costco. So don't rush out to this as we went as a group of 6 and I can say that I am going easy on this review as a disappointment. Your $90 is better spent elsewhere.

Best value might be to eat in the Hotel Restaurant and then come outside to watch the entertainment because as I stated earlier this is the best part. Bring the kids to watch as well, lots to see.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2017

The site is a lovely one. But the general mediocrity of this dimly-lit resort in serious need of renovation is summed up by the buffet breakfast -- for $30 per person-- with its lukewarm eggs, soggy bacon, and (unforgivable in the tropics) tinned juice.

Date of stay: December 2016
2  Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKauaiManager, Manager at Sheraton Kauai Resort, responded to this reviewResponded 4 January 2017

Aloha Q9669LLsteveg,

Mahalo for choosing to join us at Sheraton Kauai Resort. We are sorry to hear of your disappointment and would welcome the opportunity to speak with you about your experience. If you would like to do so, please reach out to a manager on duty by dialing the resort's main line. Thank you for your feedback.

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Reviewed 3 January 2017 via mobile

Stayed here with my wife and two kids (13 and 11). Beach is awesome! Great waves, great snorkeling great beach. Equipment rentals (snorkling gear etc..) was a bit pricy but easy. Cabanas on the beach for $50 are great. Food and drink service at the poolside restaurant (Lava) and bar needs a lot of work. Very slow and food and drinks not that great. At dinner at their higher-end RumFire which was very good but pricy. Hotel service staff were helpful and professional. Overall, a great experience at this hotel, but we ate most of our meals off site due to the poor service and so-so food at Lava.

Date of stay: January 2017
Trip type: Travelled with family
1  Thank Moeydevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKauaiManager, Manager at Sheraton Kauai Resort, responded to this reviewResponded 4 January 2017

Aloha Moeydevil,

Thank you for taking the time to share your recent experience at Sheraton Kauai Resort. We are delighted to hear that you and your family enjoyed the beach and beachside cabanas. However, we are sorry to hear of your disappointment with the service at Lava's on Poipu Beach. Your comments have been shared with our culinary team as we continually work to improve the guest experience at our resort. Mahalo.

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