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Reviewed 1 September 2017

We booked the lagoons 3-4 weeks out because I called and asked about the shuttle to the beach club. I was specifically told there was a shuttle to the beach club. As a timeshare owner at the Beach club I was familiar with the amenities and it was very important I could go there...Here is the trick...there is a shuttle to the BEACH not to the beach club. Unfortunately they haven't told the staff to specify the fact you can't go to the pool or use the beach.

Couple this with the fact there are 0 amenities at this location and the staff is mostly rude (2 stars because maintenance was awesome). DONT STAY HERE unless you are expecting renting an airBNB condo. No service, no amenities, and the access to the beach club is the same thing anyone could do because it is a PUBLIC beach.

Room Tip: A good room is not here!
  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank TimmyJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Kauai Lagoons - Kalanipu'u, responded to this reviewResponded 6 September 2017

Thank you for taking the time to share your feedback and leave a review. We apologize for any inconvenience you experienced during your stay. Your feedback is very important to us and has been shared with our senior resort management. We look forward to delivering the 5 star experience on your next Marriott Vacation Club stay.

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Reviewed 29 August 2017

Beautiful time share units with a spectacular view, but not much to do at the resort itself. If you want peace and quiet, and a view for days, this is your place. It is in a good location from which to explore the island and the units are large and well-appointed.

Stayed: August 2017
Thank Hoya81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Kauai Lagoons - Kalanipu'u, responded to this reviewResponded 29 August 2017

Thank you for taking the time to share your feedback and leave a review. We are pleased to hear you enjoyed your stay with us here in Kauai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017

Nice smaller property, part of Marriott timeshare program. We booked through a third party site and managed to decline the timeshare presentation. Hotel is located off golf-couse and lagoons, very close to Lihue but quite secluded. Very close to airport, but noise from landing planes and helicopter tours was pretty minimal. Wonderful ocean and mountain views. Rooms were modern and well kept. Daily housekeeping service. Nice pool, but nothing spectacular like Hyatt or other Marriott. No restaurants on site.

GPS took us ALL OVER THE PLACE trying to get there -- so, coming down the hill from the airport on Rice Street, use left turn pocket to enter at the main Marriott hotel entrance (Beach Club), drive up hill past hotel, go over one bridge, then another bridge -- turn right.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank jn92075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Kauai Lagoons - Kalanipu'u, responded to this reviewResponded 24 August 2017

Thank you for a perfect review! We are pleased to hear you enjoyed your stay with us here at Marriott's Kauai Lagoons.

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Reviewed 21 August 2017 via mobile

This review is from a MVC owners perspective. We love this place and would come back in a heartbeat. As others said, its a quiet place that doesn't have an onsite restaurant and shops, which was perfectly fine for us. For those of you looking for that type of atmosphere, stay down the road at Kauai Beach Resort. Spoiler alert, all rooms that have a view of the ocean. See my picture. Most of the times we were gone in the morn and came back in the afternoon, so we rarely heard the air traffic. Rooms are good, but should be able to sleep 8 in 2bd and 10 for 3bd, by replacing the master with a queen sofa bed combo. The service is excellent and very responsive. Everything we asked for we got. They let us use couple of boogie boards, beach chairs, and beach umbrellas on the honor system. This place is about 20 min from Koloa and 45 min from princeville. Get advice from the staff regarding the traffic to princeville. If you make multiple trips to the princeville direction during rush hour, use the Kapaa bypass road. We will definitely be back here!

Stayed: August 2017, travelled with family
1  Thank noel n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Kauai Lagoons - Kalanipu'u, responded to this reviewResponded 22 August 2017

Thank you for a perfect review! We are so happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

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Reviewed 17 August 2017

Service is exceptional, staff is friendly and more than willing to help with anything. These two and three bedroom, two bath apartments have a full kitchen. We stopped at Costco and picked up some food and drinks for the week or two (we stayed three separate times). The condo sleeps 4-6, two bedrooms plus a sofa in the living room that opens up. Dining room table that seats 8. Patio 2 lounge chairs plus a table and 4 chairs. There is a washer and dryer in the condo, which is really handy, especially with kids. There are BBQ grills available for cooking out and a small pantry. Nice golf course right between the condo and the Marriott Beach Club, again within walking distance.
Drawbacks; no restaurant at this location but several restaurants at the Marriott Beach Club within walking distance or a 3 minute shuttle ride where you can get a great buffet breakfast or drinks and dinner at Dukes or Cafe Portofino. Very close to the airport so you can hear the helicopters take off in the morning.

Room Tip: Ask for 4th floor with ocean view. Only four floors. All rooms are facing either pool or ocean, or both.
  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottVacationClub, Customer Care Manager at Marriott's Kauai Lagoons - Kalanipu'u, responded to this reviewResponded 17 August 2017

Thank you for taking the time to share your feedback and leave a review. We are pleased to hear you enjoyed your stay with us here at Marriott's Kauai Lagoons.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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