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“Great Stay”

Review of Hale Kilokilo

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Very good
10 reviews
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Overview
Holiday Rental House -
3 Bedrooms, 2 Bathrooms, Sleeps 8
Koloa, Kauai, Hawaii

Reviews from our community

Very good - based on 10 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
prmom88
Oakland, California
1 review
“Hidden Costs”
Reviewed 15 August 2014 for a stay in July 2014

The house was great -- roomy, right on the ocean, conveniently located. Loved sitting on the deck and watching the sea turtles. BUT, ultimately, the rental company, Parrish, was very difficult.
They knew we were two families of 4, but the sleeper sofa in the den was not made up. I had to locate sheets in a closet in a different room, make the bed up myself, and move furniture around in order to get the sleeper out and to close the doors to the den.
At the end of our trip, we asked if we could extend the check out time -- our flights were in the afternoon so we wanted to leave around noon instead of the required 10 a.m. We were told that no one was checking into the house, so we were welcome to stay until 6 -- for an additional fee of $450!
Before we checked out (at 10 a.m.) we stripped all the beds, put all the dirty towels in either a bathtub or the laundry room, did the dishes, cleaned out the fridge and took all of the garbage to the cans in the garage. We also left a tip for the cleaning staff.
When we got home, we were told by Parrish that they were going to deduct $100 from our deposit because the staff had to do 'extra laundry' and Parrish was charging us $25 per load. (We were 8 people and used 8 bath towels, 8 beach towels, and the sheets that were on the beds.) I explained that we had not used any more linens than normal and asked for an itemized list. Parrish then changed their story and said the extra charge was because the towels were dirtier than usual and had to be soaked and the pots and pans in the kitchen were not cleaned well enough.
We paid more than $6200 for the house for a week, including a $100 processing fee and $400 cleaning fee, and found the additional costs to be unexpected and unreasonable. We will certainly think twice about renting through Parrish again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Aug 2014
Aloha Snook Ohana,

We are glad you enjoyed the home. We are sorry that the sleeper sofa was not made up for you. That request was not passed on by your Travel Agent. Normally, we ask those questions of guests, but since we did not have direct contact with you, we could not. We have no record of a late out and in fact the only communication was that you were leaving the keys in the house since you could not get to our office due to the Koloa Plantation Days parade. We certainly would have allowed you stay to noon with no charge, so I am not sure whom you spoke with. Maybe the travel agent? Either way, our apologizes for any inconvenience.

On the $100 cleaning charge…the owner's housekeeper stated that the majority of the towels and bath rugs were very dirty and needed to be soaked and stain treated, which is excessive and required more than the usual. In addition, she needed to pull all the dishes, pots and pans from the cabinets since many were put away dirty. Due to this, we stand by the extra cleaning charge.

Hopefully we do have the chance to host you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CA
Reviewed 19 July 2011 for a stay in June 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family with young children
Your age range 65+
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Washington DC
Reviewed 7 April 2011 for a stay in March 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse / significant other
Your age range 45-54
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Tx
Reviewed 16 July 2010 for a stay in June 2010

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family (extended)
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nebraska
Reviewed 21 May 2009 for a stay in April 2009
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: The lanai in the morning
Liked least: Expensive for an extended stay
Travelling group: Other
Your age range 45-54
Would I recommend this holiday rental to my best friend?  
Recommended for:
Friends getaway A romantic getaway
People with disabilities Older travelers
Tourists Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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