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“Great experience, excellent location, helpful staff”

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Courtyard Kaua'i at Coconut Beach
Ranked #4 of 11 Hotels in Kapaa
Certificate of Excellence
Reviewed 15 August 2017

Overall we had a good experience. We had some relatively minor issues, but the next time we're on Kauai this hotel will likely be where we stay. I think you would be very hard-pressed to do better than this for the money. We stayed here in July for 5 days.

+ Rooms were cleaned often over the day, so you probably won't miss a cleaning even if you have a later start
+ The beach was ten feet from the property. It's not a swimming beach, but it was great to sit and relax near the waves.
+ Location was excellent. I would recommend staying at Kapaa, especially if you are traveling to both the north and south sides of the island for any reason. The area is sort of a bottleneck for traffic, but that's unavoidable. Also, some of the best places to eat on the island are near Kapaa. You should have a car though; there isn't much within walking distance.
+ The front desk had a small area next to it to get items to charge to your room, which was convenient
+ The ocean view is excellent. If that's the sort of thing you enjoy, I would consider paying for the upgrade. We did overlook the pool and bar area as well, but that wasn't an issue for us.
+ WiFi was free, though it took a few tries to get working since I don't think our room was that close to an access point.
+ The room was pretty large (we were in an ocean view room, so I can't speak to the size of other rooms obviously)
+ Balconies are private. They are skewed a little bit so that you can't see the balconies for the rooms on either side of you; it's a good design.
+ The people handling our bags were extremely helpful and very nice. The front desk was as well.
+ In general, value for the money was excellent, especially when considering the quality of the location.

- We had a small ant issue. We were on the third floor, so that seemed a little odd, but we killed a few dozen tiny ants in the bathroom and one in the bed. After encountering them twice over three days, we told the front desk who seemed very surprised by the situation (I doubt that this was a common complaint) but sent people to investigate and handle it. We killed a few more ants a couple of days later still, though.
- Pretty sure the only breakfast option on site was really expensive, but we didn't investigate it too closely
- Our safe was locked open which isn't a big deal, but it took contacting the front desk twice about it to resolve the issue
- Balcony space is a bit small
- At 10pm on one of our last days there, the front desk called to indicate that they had forgotten to place a card on file for the room (though I do remember giving them one at check-in). Not sure why the desk decided that 10pm was the ideal time to try and resolve that.

Other comments:
- They have an odd beach/pool towel system where they give you a "towel card" on check-in, and if you don't have it when you check out you get charged. You turn in the card for towels and get it back when you drop them off. Not a negative really, just different.
- Asking for late check-out was a bit of a process. They weren't able to take the request until 8am on the day of checkout, and weren't sure if they could provide it. We were hiking on our last day and wanted to be sure we could shower. That said, they worked with us, even stepping outside their normal policy to make sure that we were taken care of.
-Not an issue I normally run into with Verizon, but my cell reception was pretty weak. It wasn't a big deal, just something to be aware of.

Room Tip: Ocean view was worth the price for me. If it's something you enjoy too, you should consider it
  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlohaAmbassadorTeam, Manager at Courtyard Kaua'i at Coconut Beach, responded to this reviewResponded 2 weeks ago

Aloha Mark S,
Thanks for your comments about our little slice of heaven. I am sorry that we failed to me some of your expectations but I will take your comment to the relevant department heads so that we may improve our internal processes.
We are planning some great renovations and will be able to address some of our shortcomings.
Please visit us again when you come back to Kauai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,749)
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Reviewed 15 August 2017 via mobile

We were concerned going in witb some of the reviews but we will stay here again. When we got here they had fruit prepared for my wifes birthday. We had an issue witb the refrigerator and they replaced immediately. Our room was clean. The location pf this hotel is ideal. The staff wS great. Does it need a refresh, yes. We jad the premium ocean front and I recomend, these rooms have awesome views and plenty of room. Bathroom is small bit no big deal. Biggest issue we had was with parking on evenr nights. It ia unfair that we pay for parkimf then struggle to find parking. It is also not right that there are those who use the parking lot for the beach but dont pay. Will stay here again.

Stayed: August 2017, travelled as a couple
1  Thank rdr4205K360SD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

We spent one week on Kauai at this location. Our first room was on the ground floor, while it was clean, it was damp and smelled very musty with a strong smell of air freshener to mask the odor. We went to the front desk and asked to be relocated and they immediately apologized and moved us to a room on the 3rd floor. I’m glad this happened because we got a room with ocean view and were away from the pool area. The rooms were clean, beds comfortable, and staff was very friendly and tended to any needs we had. The food was good and on par price wise with the rest of the island. There are plenty of local food places close by, some within walking distance and downtown Kapa’a is just one mile away. Long’s Drug store located behind the hotel was nice for convenience items, to include cases of water for $3.50, compared to the $10 at Safeway! The pool and hot tub are nice, but can get loud when lots of children are there. This only occurred one day and was probably more so because of lack of parenting. Also, would suggest that the hotel enforce no kids in the hot tub! It’s a hot tub to relax, not a kiddie pool for all of your little ones! The beach is nice, but too rocky and rough if you expect to swim or wade. Local beaches are nearby though. We would stay here again.

Room Tip: Rooms on the upper floor are quieter and not as damp as the ground floor.
  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank thomasfX55UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

I would totally come back to this Hotel!!
From the moment we arrived we were happily surprised at how much we loved it!! We did a Ocean view room and it was amazing! Our room was 350 and looked over the pool and the ocean! I love that they had rentals for beach days!! Chairs, sand toys, coolers! Perfect!! Even on the day we got down there late to get chairs the managed to find is some! The staff was friendly and helpful!

The pool was awesome and it's nice to have drinks and food by the pool on days that we were to tired to adventure out! Although the food was nothing to write home about and I wasn't impressed with the service pool side it also wasn't a big deal!! The Monday night singers by the pool were amazing and we could even sit and listen from our room which was nice!

They accommodated our needs and even gave us a rollaway with no up changes! That's HUGE!! They do have a $20 day resort fee but that's not uncommon nowadays as you usually do have resort fees or cleaning fees and when the extras like rollaways and rentals it was more than worth it!!!!!
I will recommend this to anyone going! We were also thrilled with the location as we saw some off the other locations of hotels we could have booked and I think we lucked out and choose right! The beach isn't a swimming beach more of a wade your feet and sand playing beach but we didn't mind even my kids because it was so fun to venture to beaches and see the island that it wasn't a factor!!!

Stayed: August 2017, travelled with family
1  Thank Brittany J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017

We stay a week long at this hotel with our two kids, and they all have fun. The hotel has everything we needed. They have a large pool, a bar, a restaurant and beach front. The also has chairs, umbrellas and coolers that you can borrow and bring with you to the beach.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank lil2p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Kaua'i at Coconut Beach

Address: 650 Aleka Loop, Kapaa, Kauai, HI 96746-1402 (Formerly Aston Kauai Beach at Makaiwa)
Region: United States > Hawaii > Kauai > Kapaa
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Kapaa
#2 Top resorts Hotel in Kapaa
#4 On the Beach Hotel in Kapaa
#5 Family Hotel in Kapaa
#5 Romantic Hotel in Kapaa
Price Range: ₹ 10,998 - ₹ 18,808 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Kaua'i at Coconut Beach 3*
Number of rooms: 311
Official Description (provided by the hotel):
Centrally located on 10 beachfront acres amid a century-old coconut grove, this deluxe oceanfront resort hotel offers breathtaking views, spacious suites and open-air dining. Centrally located, many movie production crews choose to stay here as it's minutes from anywhere on the island. It's an excellent base to explore and discover the natural beauty that the Garden Island has to offer. ... more   less 
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Also Known As:
Courtyard By Marriott Kauai At Coconut Beach Hotel Kapaa
Aston Hotel Kapaa
Resortquest Kauai Beach Makaiwa
Aston Resort Kapaa
Waipouli Beach
Resort Quest Kauai
Courtyard Kaua'i At Coconut Beach Kauai/Kapaa

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