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“Not as bad as people are saying”
Review of Kapaa Shores

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Kapaa Shores
Ranked #10 of 15 Speciality Lodging in Kapaa
Sacramento, CA
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Not as bad as people are saying”
Reviewed 24 April 2012

My husband and I just returned from Kauai. We booked a one bedroom at Kapa'a Shores Resort through Diamond Resorts. This is not a Diamond Resort but this resort is contracted through Diamond. The Diamond Resort in Poipu was full. After I booked the trip I started reading all the bad comments and was worried about what we were going to get. I need to start learning that people like to complain about petty things and most things that was stated were so awful I didn’t find it to be so.
It is true there is no A/C or elevator, we never really needed an A/C the open windows and ceiling fans were adequate with the trade winds blowing off the ocean most of the time. Several nights we had to close the window because it got too cool. As long as you open the windows first thing in the morning or leave them open with the fans going the room stays cool.
We were on the second floor, one flight of stairs was no big deal, only had to take luggage up the stairs once and taking the stairs was good exercise. We had a terrific view of the ocean, the room was clean, well-stocked kitchen. Yes, there was some of the furniture and other things that needed some repair but that is the way it is with all the people "living" there and the salt air. People aren't always too careful with things that aren't their own. The things that needed repair wasn't anything that would wreck your vacation. The bedroom in the one bedroom units is on the parking lot side of the resort, there was some noise from the road in front of the resort but not enough to keep you awake even with the windows open. The one thing I will agree on is the mattress in the bedroom was very firm, we slept in the bedroom the first night but we couldn't sleep on that mattress another night. We found the Murphy bed in the living room very comfortable and I loved being lulled to sleep with the sounds of the ocean with the sliding door open. We left windows open and never had any noise that kept us awake. Our room over looked the pool and bar-b-ques and never had problems with noise. People used the bar-b-ques and talked but that was during daylight hours and anyone in the pool later in the evening was quiet. We never heard anything from neighbors on either side or upstairs over us. The worst noise we had was the wind whistling around the buildings. We don’t go places to sit in the room., we didn’t spend a lot of time in the room, we were out sight seeing or on the beach. There was a really nice beach within 5 minutes of the resort. It would have been nice to have a beach right out side the resort but we made it work. We went to several different beaches in Poipu, Princeville and Kapa’a areas and had a great time. I loved that the resort was so centralized to the north and south ends of the island. Kapa’a Shores was nothing fancy like the resort Diamond Resort International has in Poipu but it worked just fine for us. If our Diamond Resort isn’t available in the future and we want to return to Kauai I would go back to Kapa’a Shores Resort. All the employees were very helpful too from where to go to dinner to sight seeing.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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19 Thank CAtraveler2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 March 2012

Very disappointed, again used my timeshare and was not impressed. The room was outdated and musty and by the way is smoke free in case they do not tell yoiu that before you book, which they did not tell us and my husband is a smoker. The pool is very small, the grills that they have, well there is only 2 and they are not that good. They do have a laundry room which was nice, but make sure you have quarters . its was $ 1.50 to wash and $ 1.25 to dry which was not bad. Yoiu can not swim off the beach because of the tide and rocks, which when you go to Kauai that is what you want to do.If you are looking for a 4 star its not here. The girls in the office were great and very helpful. you can rent movies in there for $ 3 each which was nice because it rains alot. There are stores across the street which was nice. grocery store, a few resteraunts. The Italian Pasta resturant was pretty good. All of the food is expensive so you may want to buy some breakfst foods for the room and eat in. I would not stay there again i would look for something on the other side south side.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rbirde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 November 2011

I shouldn't complain too much since this was a gift but we wouldn't stay there again. Staff is lovely - very helpful & just wonderful. Most rooms have a fantastic view of the ocean & you can hear it roaring 24/7 but you can't swim as there is no beach. Very large & spacious rooms with a fully stocked kitchen. No housekeeping if you are there for less than 8 nights (nights, not days) but you can get fresh linens. Resort is in need of an update - no a/c & it was muggy; popcorn ceilings & worst of all, you can hear your neighbors clunking around. No, the worst were the cockroaches! Needs better windows in the one bedrooms coz they are old & funky. I don't know the price but it might be suitable if you are on a budget & the price is right because again, the units are very spacious. Small pool, very nice back lawn area. You have to pay for internet access but can use the hotel's computer. Great STaff!

Room Tip: Get room with bedroom NOT facing street - lots of street noise.
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  • Stayed October 2011, travelled as a couple
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank nojakeno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 October 2011

For the most part our unit was decent. Really nice view, right on the water and the chairs on the lawn were great to have. Furniture isn't new, but is reasonably nice. Kitchen has what you need, bathroom was slightly upgraded. Did find hair in our towels and the 2 beach towels in the hot water closet were old and stained from use. There are a mix of units here, with units managed by Vacation International, WorldMark and residents. Ours was with VI so not sure if other units are in different shape. It did have flat screen TVs in the living room and bedroom, and the pool/beach area was nice and even had a hot tub.

Can't swim in the water off of the hotel because it is rocky and strong currents, but that is similar to most places near there at this time of year (October). There are several beaches nearby though with lifeguards.

However, the incredible amount of noise from the pool and the parking lot, along with the terrible beds, ruined our stay. Since there is no AC, you have to have the windows open on either the parking lot side, or the pool side, at the very least. Even with just 2 people in the pool talking, you can hear everything. The barbeque area was right outside the rooms and with large groups of people congregating for dinner, it was like they were in our unit with us. Finally, you can hear the TV through the walls, and it's like a heard of elephants with even just 1 person walking (or moving furniture) in the unit above you. We wanted to go to bed early and get up early, but the noise kept us from doing that. The pool is open till 10pm and often people were using it (with and without kids) that late. The queen bed and the murphy bed in the 1-bedroom were small and incredibly uncomfortable, so don't expect any quality sleep here. The bedroom is on the front hallway facing the parking lot, so anyone returning home and walking from their car can be heard (with the windows closed). There is an information sheet in the unit detailing that the walls and ceiling are thin and asking that people please walk quietly, but that sure didn't help.

If you just expect a basic place to leave your stuff while you explore the island then this place is ok. If you are expecting a luxury hotel with lots of amenities for your vacation, you'll be very disappointed. We expected the former, but not being able to sleep at night kept us from enjoying our activities the next day. We won't be returning.

  • Stayed October 2011, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank Scubagal123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kapaa hotels

Breckenridge, Colorado
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 September 2011

We spent two weeks at Kapaa Shores. It was fantastic but please do not expect the Marriott.

Our unit was a one bedroom on the second floor with a murphy bed in the living room. We were in Bldg A on the second floor so we had a nice side view of the ocean. There is NO A/C in these units. So if you are not comfortable sleeping with all the windows open and fans going it will be very hot to sleep at night. The temp does drop, but it is still warm. My wife and I slept in only a sheet most the entire time. The worst part about the unit was the beds. They were old and sagged in the middle. Now we are young (our 30's) but even we woke up with our backs hurting. My parents would not be able to hack a week in these beds. The do desperately need to upgrade these!!

There is also no internet here unless you pay for it. A little pricey but heck your on vacation and your smartphone does everything your laptop can so turn of the technology and relax :)

The pool, hot tub, grounds, and staff are all great. Very slow paced and relaxed. It was not noisy, and most everyone friendly and were interested in just enjoying themselves. The BBQ area is awesome for making up your own meals. The shore area is fantastic to look at but do not think about getting in. Between the rip tide, the sharp rocks, and the waves it is a mixture for getting hurt quickly. There are plenty of beaches within minutes to go swimming in. But for just relaxing next to, you could not be closer to the water!!

I loved our proximity to Costco and Walmart both 10 minutes away in Lihue. Safeway, Longs Drugs, and Foodland are across the street. Great sushi down in downtown Kapaa, as well as some other restaurants. We were centrally located on the island so both of the farthest ends were only 1.5 hours away. I cannot tell you how many people we met staying in Poipu that hated going 2+ hours up to the Napoli Coast or those in Princeville going down to Port Allen to catching a boat excursion.

We were very pleased and absolutely enjoyed our stay, even without A/C and the beds being old!! It made the island experience all the more fun.

Room Tip: The B Bldg has the best views and get 2nd floor or Higher to get the breeze!!
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  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
4 Thank hart3856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kapaa Shores

Property: Kapaa Shores
Address: 900 Kuhio Highway, Between mile markers 7 and 8, Kapaa, Kauai, HI 96746
Region: United States > Hawaii > Kauai > Kapaa
Hotel Style:
Ranked #10 of 15 Speciality Lodging in Kapaa
Price range (per night): ₹ 6,137 - ₹ 8,721
Hotel Class:4 star — Kapaa Shores 4*
Number of rooms: 81
Also Known As:
Kapaa Shores Hotel Kapaa
Kapaa Shores Kauai

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