We would return to Kohala Suites on our next family visit to the Big Island. We stayed at Kohala suites because it gives you access to Waikoloa Beach Hotel which is a must see! Staff were very friendly and rooms are very clean.More
We would return to Kohala Suites on our next family visit to the Big Island. We stayed at Kohala suites because it gives you access to Waikoloa Beach Hotel which is a must see! Staff were very friendly and rooms are very clean.MoreShow less
Mahalo for your kind words. I am so happy to hear our team and rooms meet your needs during your time with us. We look forward to your return.
Love the rooms and amenities including the pool and on site grills. Beds are very comfortable and rooms are clean. Kitchens have a lot of supplies so it’s easy to make food and not go out. Location is great too as it’s easy to get to hilton Waikoloa village.
We have been staying here for 10 years Never a problem. We love this place. Even better than KL. And Ocean Tower Close to market golf and beach. But plenty of room and privacy Great view of the fireworks on 4th of July
Mahalo for your review and wonderful loyalty to Kohala Suites. I am so happy to hear how much you enjoy staying with us. I look forward to welcoming you back on your next trip here.
This was a fantastic property! Stayed here with 6 adults in total. The accommodations were lovely. Everything was clean, very modern and up to date. We stayed in an end unit on the first floor overlooking the golf course. It was very peaceful and beautiful. We went to the pool on site and also used the pool at the Hilton Hotel & Resort, which was included in our stay. I have only positive comments for this lovely resort. I would definitely stay here again.
Mahalo for sharing such positive comments on our recent interior renovations. It's wonderful to know our accommodations along with our on-site and nearby amenities at the Hilton were to your satisfaction. We hope you and your ohana will visit us again soon.
Overall good stay. No issues ever with the facility, room, cleanliness, safety or security. Only issue was with some staff whom appeared to other not enjoy their job and took it out on us, or they are lacking in the customer service training. Standouts: Keo, Gloria, Sunja, David, Ignacio. All embody the “Aloha” spirit while hard at work! They made us feel valued! Others I shall not name here on TA have already been named on the online satisfaction survey.
Mahalo for sharing your comments on TripAdvisor. I really wish I was made aware of your concerns during your stay as I worked directly with your family member to ensure all went well with your requests. Please contact me directly at firstname.lastname@example.org should you have any further concerns regarding your stay. Wishing you well on your future travels.
Great location, wonderful amenities, and long term memories were created. The staff were attentive, professional, and shared the Aloha spirit. The pool is perfect for younger families. Small enough to keep an eye on the little ones while at the same time creating a variety of interesting pool features. Rooms were much nicer than we were expecting and six shared a two bedroom comfortably. Access to all Grand Vacation and Hilton Resort facilities in the area was a huge bonus!