Checked in today, checking out already. We planned a great 7 day vacation to celebrate my birthday. Living on Kauai, we take many inter island vacations every year. We have stayed in hotels, condos, private homes and timeshares. In all honesty, this was the worst experience we had. Ive wrotten a few other reviews of Hawaii properties, all glowing. This has never happened to us before. We had read the reviews on TripAdvisor, but what we didn't realize was that Castles inventory was so sub par. We checked in: no BBQ grill as promised on the phone. The answer from Elena at the front desk was "broken, sorry". We get to our condo: huge dead roach right at our doorstep (we have lived in Hawaii for over 20 years and we know there are lots of bugs here, but when checking into a vacation condo, you shouldn't be greeted by one on your entryway). Next, filthy carpets, the entire shower door was covered in soap scum, and the condo smelled like strong mold. We looked in the cabinets, pans should have been thrown away a year ago. Cheap aluminum, all the non-stick coating peeling off, and burnt bottoms. Ice maker was filthy and had huge chunks of white film. We asked to be moved, the answer from the manager Cory Akuhara (sp?) was "you can pay ANOTHER $65 a night to be upgraded". Very bad attitude, totally lacking in Aloha, and horrible service. Mr. Akuhara needs to go to hospitality training. Rude and unhelpful. We have read such glowing reviews of the VRBO units, I wanted to warn people against Castle. Most disappointing was that our entire first day of vacation was spent dealing with this, and trying to find another place to stay in the midst of busy season. But, we were totally unwilling to spend even one night in that condo.
- Official Description (provided by the hotel):
- Halii Kai at Waikoloa is a recently developed 29-acre oceanfront resort, stretched along Waikoloa's Beach Golf Course and the Pacific Ocean. Spacious two- and three-bedroom villas and townhomes are luxuriously furnished. Amenities include a cascading pool, private restaurant, fitness cabana, walking trails, and a basketball/tennis court. ... more less
- Reservation Options:
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- Also Known As:
- Halii Kai Resort At Waikoloa Beach Hotel Waikoloa