Reservation made on line. We had a late arrival but we called ahead to inform them. When we arrived, we called the number on the office door and she told us our room number. The door was open with key in the room. No problem. We are "no frills" people and this motel is just that. Clean bed, towels. Only two towels, no washcloths, or hand towels. Sometimes we had hot water, sometimes not. We enjoyed hearing the roosters......early! So bring ear plugs if you need. Location really close to restaurants, stores. Close to Hapuna Beach! Great WiFi too.