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“Poor Service!”

Open Range Steakhouse
Ranked #1 of 5 Restaurants in Wright
Cuisines: Steakhouse
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Description: Located a 1/4 -mile west on highway 387 from the highway 59 intersection. Wright is in Campbell county Wyoming. Wright is on the western tip of Thunder Basin National Grassland. Our restaurant upstairs serves 125 people at a time. We serve the finest beef in Wyoming including bison meat from the Durham Buffalo Ranch. Our downstairs has a room which has the capacity for 175 people and has a dance floor with a sound system. Use this for a reunion, wedding, business meeting etc. We also have a conference room next to it that will seat 18. A wet bar, food and service will be provided as well. A stage for a band is available, or space for a DJ and the night belongs to you and your family & friends! You'll have a fun time and DRIVE NO WHERE because it is all right here! Our view can see the Big Horn Mts. on a clear day; that represent the endurance reward that this part of the country will deliver. We are located almost in the heart of the Powder River Coal Basin.
Reviewed 7 July 2010

We recently stopped at the Open Range Steakhouse on our way to Newcastle & the Black Hills. It's a newer restaurant with nice decor and a good view of the "open range". Our waitress had just started the previous day. It didn't bother me that she didn't know what the house dressing was or wasn't familar with the menu.

We ordered 2 kids meals and 3 steaks meals. The kids meals came out fairly promptly, with the promise of the steaks being "minutes" away. 10 minutes later the waitress said "It will just be a couple more minutes on the steaks". 30 minutes later, we still hadn't gotten our steaks! By that time, our kids had finished their meals and our plan for a 1 hour restaurant stop was blown. The owner came over and said to us "I understand it took awhile for your steaks. You have to understand this isn't Burger King. Can we offer you free deserts?" We declined the deserts because we had already spent well over an hour at the restaurant and didn't want it to become 2 hours. I felt that the owner's suggestion that "this isn't Burger King" was uncalled for and demeaning to us. We didn't expect our meals within 10 minutes- but to have meals come out 30 minutes apart is plain old poor service.
My sirloin steak was very fatty and mash potatoes unremarkable.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Roxanne N
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