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“Website is deceiving” 3 of 5 bubbles
Review of The Alpine House Lodge & Cottages

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The Alpine House Lodge & Cottages
Ranked #2 of 3 Jackson B&B and Inns
Certificate of Excellence
GreenLeadersGold level
Idaho
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Website is deceiving”
3 of 5 bubbles Reviewed 3 October 2011

We were very excited to stay at the Alpine House during our Jackson trip. We had reservations for one night, which was plenty. To find the place was a bit of a challenge..it is right in the middle of other hotels/buildings/etc. We had the "suite" but it wasn't too sweet... The website said that we had our own "patio"/"deck" ..ha, nothing to advertise at all. The rooms were nothing special, the bathroom faucets didn't work, and for the price, I would definitely entertain the thought of staying there again. I do have to give the breakfast an A, other than that, it was not a memorable experience.

  • Stayed September 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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297 reviews from our community

Traveller rating
    177
    80
    26
    11
    3
See reviews for
51
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Seattle, Washington
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 1 October 2011

We made a reservation for one night, and elected to stay for two more nights. It's a very nice clean inn with wonderfull large public spaces and windows.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CraigMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Venice, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 30 September 2011

Due to an accident 3 days prior to going there, we never made it and because of their WRITTEN IN STONE CANCELLATION POLICY, they only refunded the nights they rented ($520 of $1400) plus charged us the tax for 7 days. I had a broken leg, a sprained ankle and on crutches, and they had NO main floor accommodations, so there was no way we could go. If anyone does decide to go, make sure you take the cancellation insurance or you WILL be screwed -- forbid you cant walk. I am only basing this review on their very poor customer service, since I know that in a case like this they could have certainly bent the rules and at least given us back half the money, if not a credit to use at another time.

Stayed July 2011, travelled as a couple
Helpful?
2 Thank Raybo_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 25 September 2011

Picture is deceiving as the Alpine House is located on a street with many other Hotels and Apartments.

We were disappointed when we checked in about 10:00 pm that there was no one to greet us, just a note and key. Evidently, the Employees leave at 8:00pm. Not a welcoming feeling.

Room on second floor was OK. Don't think I would want one on the ground level as the ones we saw faced a parking lot.

Breakfast was very good.

Raymond Ellis

Room Tip: Would choose an upstairs room to insure quiet.
See more room tips
  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank marlene g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 18 September 2011

We arrived in Jackson in the late afternoon after a day touring Grand Teton. Unfortunately they didn't have our reservation, which we had made on line through a travel site. But I had all the paperwork. The manager and the front desk staff were outstanding. They didn't have a room for the 2 night stay but had a room for one night which they upgraded us into and promised to stay until they found a place for us for the next night. After dinner we checked back and they had a room for us at a similar property a couple of blocks away and it also was an upgrade.
The next problem was that we were planning on leaving before dawn to take pictures in the Park and wouldn't be back until well after checkout time. The staff found a place to store our luggage. The breakfast setup looked outstanding-unfortunately we were leaving before it was served but the cook did make me a fresh pot of coffee at 5am.
Lesson learned: If you make reservations online, always confirm with the hotel directly.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dave_Sherri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Alpine House Lodge & Cottages

Property: The Alpine House Lodge & Cottages
Address: 285 N Glenwood St, PO Box 1126, Jackson, WY 83001-8763
Phone Number:
Region: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in Jackson
Price range (per night): ₹ 12,631 - ₹ 27,446
Hotel Class:3.5 star — The Alpine House Lodge & Cottages 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Situated walking distance from the Jackson Town Square, guests at the Alpine House have immediate access to all Jackson has to offer. Excellent dining, shopping, art galleries and museums are at your fingertips, not to mention Grand Teton National Park only a short drive away. World-class recreation activities abound in both summer and winter, including fishing, hiking, mountain biking, alpine and Nordic skiing, snowboarding, and snowmobiling. Free bikes are available for cruising around town. ... more   less 
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Also Known As:
The Alpine House Hotel Jackson
The Alpine House Lodge & Cottages Jackson, Jackson Hole, WY

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