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All reviews full kitchen fire pit living room hot tub within walking distance of downtown would stay here again town square two queen beds front desk staff an easy walk shops and restaurants parking lot fireplace condo yellowstone closet laundry
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Reviewed 9 August 2018 via mobile

Older building, which shows in the bathrooms, kitchen, & cabinets, but clean and big with a kitchenette and laundry. We had a 1 bedroom suite w/ 2 queen beds and a sofa bed. The suite was large, great for a big family. 2 full rooms, 1 with a dining table and fireplace, plus a bathroom and a small laundry room with a sink and toilet. Pool is small but has a large hot tub and a fire pit. Near shops and restaurants.

Stayed: August 2018, travelled with family
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhskier1, General Manager at Jackson Hole Lodge, responded to this reviewResponded 10 August 2018

Thank you for sharing your vacation experience with us. We are constantly working to improve and update our offerings. In the past year we have installed new carpets, replaced bath tubs and added a new robust WiFi system. Next on the list, with work beginning this fall, will be countertops and appliances. Regards, Frank Lane GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018

Jackson Hole Lodge is a nice place to stay in Jackson. We had a suite, with a connecting living area and kitchen. This was perfect for our family, to give everyone their space. Pool was nice, with a separate bathroom/dressing room/shower, as well as a nice fire to sit next to while the kids swam. Close to town - able to walk to the main square easily. Front desk was very nice and accommodating, and shared plenty of recommendations for places to eat and things to do.

Room Tip: Suites were nice - plenty of space for family.
  • Stayed: August 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Mandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jhskier1, General Manager at Jackson Hole Lodge, responded to this reviewResponded 9 August 2018

Mandy, Thank you for staying with us and sharing your review. It is with great pleasure that I read that you enjoyed our property, our amenities and location. All my best, Frank Lane GM

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Reviewed 1 August 2018

On July 28, 2018, I had 2 rooms reserved. Room 452 had a really bad mattress. Room 225 had the smoke detector disabled. I did not know that the smoke detector was inoperative until after we had gotten into the room after 10pm. I went to the front desk but the door was locked, thus unable to secure a safer room. I reported this to the front desk upon check out on July 29th, but the front clerk just said thank you for telling me about the smoke detector and the defective mattress. I was not offered any type of credit as other hotels have done for me such as Hampton Inn. I would recommend staying at the Ranch Inn in Jackson. That hotel also offers a nice continental breakfast. Jackson Lodge does not offer anything except tea and coffee.

Room Tip: There is no elevator for the second story. Be sure to ask for a lower floor if there are health issues.
  • Stayed: July 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2018

Stayed two nights at the Lodge and found the room to be very clean as well as the pool and the rest of the grounds. The location is also good with a five minute walk to the town center. The only downside was that the room was a little worn and in need of upgrading and the bathroom in my room was extremely small.

Stayed: July 2018
Thank L G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank L, General Manager at Jackson Hole Lodge, responded to this reviewResponded 26 July 2018

Thank you for staying with us and sharing your review. I am happy to hear that you enjoyed our pool, hot tub and other amenities. I agree that our bathrooms in our standard Lodge rooms are on the small size. We are working with a designer trying to figure out a way to change the bathroom layout to provide more room. Best, Frank Lane GM

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Reviewed 25 July 2018

I've reviewed over thirty hotels across eight states this past year. And this place wins the award for the worst hotel I've ever stayed at. When you pay close to $300 for a room, you expect better than a warmed over motel 6. The staff was friendly, but that did not make up for the dirty, smelly, falling apart room we had. The website photos have you believe this is a nice lodge, but nope.

Room Tip: No room is good, I'd rather sleep in my car.
  • Stayed: July 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Reigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank L, General Manager at Jackson Hole Lodge, responded to this reviewResponded 26 July 2018

I am sorry to hear that our Lodge did not meet your expectations. Really wish you would have come to me during your stay so that we could have fixed any issues at the time. Regards, Frank Lane GM

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