I found this place on a Wisconsin Dells tourism website and because the name starts with an "A" it was the first hotel under special offers. When I saw the $69 rate that included Chula Vista waterpark passes I thought it was too good to be true so I checked Tripadvisor and was shocked to see it rated as the #3 hotel in the Dells. The reviews were so positive I decided to give it a try. The online reservation system was not working so I called and a very friendly woman took my reservation. We arrived about 1pm and our room was ready. At check-in I had to ask for our water park passes. The young man seemed shocked that we wanted them right away which I thought was odd because why else would I be staying here was my thought. He also gave us a bit of a hard time regarding the discount coupons to Knuckleheads. He insisted that I did not mention that package when I booked my room and that he couldn't give me the coupons because it was a different rate. When I explained that I paid $69/night and the Knucklehead rates was $69 he still insisted that he could not give me the coupons. Luckily a woman entered the office realized the ridiculous conversation that we were having and gave us the coupons. They did a great job of warning you that you need to take your own towels to Chula Vista and they sell towels for $8.99 that are much larger than the ones a Chula for their guests. The free wi-fi and iron/ironing board in the room were nice touches. The other guests hanging outside of their rooms at night and some kids running from room to room reminded me that we were in a $69/night property. We were bothered by children banging on our room door at 9am and then running away. After leaving the "Service Room" sign on our door and being gone for 6 hours I was shocked to return to an uncleaned room. When I called the front desk I was told that housekeeping marked that we had the do not disturb sign on the door. I was told that the only thing I could do was come to the front desk and pick up fresh towels. Once I made it perfectly clear that was not an option I was willing to take the owner was called and cleaned our room himself upon his return to the property. He cleaned so well in fact that he took our Ambers Hideaway towel that we had just purchased along with the bathroom towels. I went to the front desk and explained what happened and I was given a new towel.
If you need a inexpensive place to stay in the Dells, the room was large and pretty clean (our headboards and light fixtures were dusty) you might consider this place. I believe that the owners really try to deliver good service. I personally will not be back because the other guests smoking outside their rooms and letting their children misbehave is not my idea of a relaxing place to stay.
- Official Description (provided by the hotel):
- Comfortable rooms at an affordable price! Ambers Hideaway is conveniently located on the quiet side of Wisconsin Dells. We are within walking distance of the historic downtown shops, restaurants, nightly entertainment and the breath taking River Walk. We are also within walking distance of the train depot. Ambers Hideaway offers an outdoor pool and a indoor whirlpool and sitting area, as well as a roof top deck to get a bird's eye view of the Broadway strip . Along with our pools we offer a picnic area already equipped with grills. We also have several outdoor activities for all ages such as basketball, volleyball, badminton, bean bag toss, ping pong, and a swing set and sandbox for the younger ones. Relax around the campfire at night and roast a marshmallow or two. Or try out our beautiful gazebo to relax in and take in all that the dells has to offer, or to book your wedding or special event at. With our hotel being 100% renovated, Ambers offers a variety of room types to suit any family. All rooms have a mini fridge, microwave, blow dryer, iron and board, flat screen TV, alarm clock radio and coffee makers and coffee. We also offer free WI-Fi and discounted tickets throughout the year to a number of Wisconsin Dells attractions. A free 24 hour shuttle to Ho-Chunk casino is available upon request. If you're looking for friendly service and an affordable place, come visit us year round at Ambers Hideaway! ... more less
- Reservation Options:
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- Also Known As:
- Ambers Hideaway Hotel Wisconsin Dells