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Reviewed 16 September 2016 via mobile

Condos are very noisy with loud music and parties all through the night even though there are quiet hours posted. No security available. I have never stayed in any condo, hotel, or apartment as unsupervised as this place.

Date of stay: September 2016
Trip type: Travelled as a couple
1  Thank franny171
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SpringBrookMgmt, Manager at Spring Brook Resort, responded to this reviewResponded 20 September 2016

Dear franny171-

Spring Brook appreciates all feedback from our guests, thanks for taking the time to submit a review. We apologize to the reviewer for the inconvenience during their recent stay. Spring Brook Resort has security on staff year round. We also have a strong relationship with the local law enforcement department which will address noise complaints on property. If still concerned, please ask a front desk staff member to verify the afterhours number at check in. Registration documents also provide the contact information for local law enforcement, hospital/urgent care and after hours maintenance (for emergency home/condo related issues).
Guest satisfaction is of the highest priority. It appears the majority of the condo’s occupants were attending a wedding event during the same time frame. We’ve passed the details of this review on to our event management team with hopes of avoiding future disturbances.
Again, we apologize for the elevated noise levels and hope to service your condo/home needs again.

Sincerely-

Spring Brook Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2016

Spring Brook is a great location for a large family trip to the Dells. My family rented Badgers Den, a four bedroom house which sleeps up to 14 people. Unfortunately the three sofa sleepers had mattresses on them that were so worn out that we couldn't use them to sleep on. There were some windows that either had no blinds or some of the pieces of the blinds were missing. Based on the price we paid for the house for three nights I would expect the maintenance to be kept up better. Overall we had a great time and made the best of the situation.

Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank chitowngirl12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SpringBrookMgmt, Manager at Spring Brook Resort, responded to this reviewResponded 8 September 2016

Dear kimshelton1-

Thanks for the feedback. We appreciate you choosing Spring Brook for your recent stay in the Dells. The maintenance issues will be addressed promptly. We hope to you'll consider staying with us again in the future. If so, please keep in mind that we do have maintenance staff on duty during normal business hours to address minor issues (such as the blinds). If at all possible we like to resolve such issues during your stay. In any event, give us a call (800.228.4349) before your next Dells trip. Perhaps one of our reservation agents can find a repeat guest promotion to fit your itinerary. Again, thank you for the feedback. Guest input is always appreciated.

Sincerely-

Spring Brook Resort Management

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Reviewed 6 September 2016 via mobile

We rented a nice four bedroom house on a wooded cul-de-sac. It was perfect. Secluded deck, very well stocked, quiet street for the kids to ride bikes, but very close to the indoor/outdoor pools and restaurant. Facility rents row boats and other fun things for use on the property. Indoor pool is a great option for unexpectedly rainy days. Location is close to stores to get food/provisions and is also close to all of the main Dells attractions. Would definitely rent from Spring Brook again!

Date of stay: July 2016
Trip type: Travelled with family
Thank P2007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SpringBrookMgmt, Manager at Spring Brook Resort, responded to this reviewResponded 8 September 2016

Dear P2007-

Thanks for the kind words. We appreciate you choosing Spring Brook for your recent vacation home needs. Glad to hear everything went will. We hope to accommodate you again soon. Give us a call (800.228.4349) before your next getaway. Perhaps your itinerary would qualify for one of our repeat guest promotions. Our agents can assist you with that information. Again, thank you for taking the a few minutes of your day to share the kind words.

Have a great Fall!

Sincerely-

Spring Brook Resort Management

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Reviewed 12 August 2016 via mobile

Staying at Spring Brook Resort was the best choice we made for our family trip to the Dells. Our family of 5 stayed in the 3 bedroom 'Copal on Lakeshore' house, it was perfect. The house was clean, had everything you need. TV in every room, a game room, outside patio area and nice furnishings with a wonderful kitchen. Plenty of space for everyone to spread out, have their own privacy and enjoy being at "home". One thing I would suggest to do though is update the beds, they weren't bad but could've been better. The staff was friendly, checking in was quick and easy. One small maintenance item came up while we were there and the staff took care of it right away. Maintenance man was the most professional and kind I've ever met and I've met many in my line of work. A+++++ on that! The pools were great, had supper our first night at the restaurant on site. Food was very good. Overall this was a great place to stay and so very happy we did. It's quiet and away from the fast pace area of the attractions and waterparks but 10 minutes or less drive to all of the Dells. We are already planning on a return trip in the future. We enjoyed it so much.

Date of stay: August 2016
1  Thank sandfam5and1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SpringBrookMgmt, Manager at Spring Brook Resort, responded to this reviewResponded 16 August 2016

Dear sandfam5and1-

Thanks for the awesome review! We appreciate the positive feedback. We're glad to hear the Copal on Lake Shore turned out to be a good choice for your recent family trip to the Dells. It sounds like you were able to take full advantage of the extra amenities these homeowners chose to add on recently. Before your next trip, give us a call (800.228.4349). We will gladly apply any repeat guest promotions or discounts that may be in effect. Again, thank you for taking the time to submit a review based on your recent stay with us. Your continued patronage is vital to our success and we will do our best to continue to meet your vacation "home" needs :)

We appreciate you and look forward to your next visit!

Sincerely-

Spring Brook Resort Management

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Reviewed 28 July 2016

It has rental homes that can be rented for the weekends or fort the week. It has 3 swimming pools and a restaurant The food is a bit pricey, but usually pretty good. There is not much to do for teens, but the water parks are just a few minutes away.

Date of stay: July 2016
Thank tmikulecky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SpringBrookMgmt, Manager at Spring Brook Resort, responded to this reviewResponded 16 August 2016

Dear tmikulecky-

Thanks for taking the time to submit a review. We appreciate the kind words. We're glad to hear Spring Brook turned out to be a good choice for your recent stay with us. . Please give us a call (800.228.4349) before the next Dells getaway. Don't forget to ask the agent to apply any repeat guest promotions or discounts that may apply to your dates. Again, thank you for submitting a review. Your continued patronage is vital to our success and we will do our best to continue to meet your vacation rental needs.

We appreciate you and look forward to seeing you soon!

Sincerely-

Spring Brook Resort Management

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