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“Not worth the rate”
Review of Chula Vista Resort

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Chula Vista Resort
Ranked #54 of 75 Hotels in Wisconsin Dells
Reviewed 18 April 2012

Finally had the chance to stay at chula vista. I have to say. I was dissapointed. First, check in was a pain. Not friendly at all. We had some over charge issues and the agent seemed bothered by us wanting to fix a $100 problem. Well anyway the room was clean a bit smelly but clean. Awesome view of the river. However. The walk to the waterpark was not easy. We had to walk about 10 minutes to get there. the room service was horrible. When we asked housekeeping for fresh towels in our room we were asked how many and just handed them to us. The rooms were cleaned every other day. The.buffet was over priced and not good at all. And then they have a dvd rental machine that you have access to but it is by color. So the color that belonged to us was 2 towers away (you will understand when you get it ). Over all it was not a pleasant experience and will not.stay there again. The waterpark is very small and COLD. stay away. Over priced and over rated.

  • Stayed: April 2012
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3  Thank rpm1774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,524 - 1,528 of 2,255 reviews

Reviewed 12 April 2012

Gotta say service and waterpark were quite amazing, however if your staying in a regular room be prepared for an aged Super 8 look (Bring your own pillows, theirs stink). Market Fresh Buffet awesome, pick up a kids eat free w/ adults coupon from Mt Olympus foyer. Be sure to check out the outdoor, hot springs hot tub(Best Part of trip), and dont forget their version of Red Box. 2 areas they can improve in the water park, clean the drain vents in the lazy river, lots of Band-Aids etc and more tubes for the lazy river and if they ever expand it a 2nd hot tub in the waterpark, hard to get a seat after 3pm. Our kids loved the Python and were also quite fond of the other smaller body slides, no lines! Also be prepared to pay $$$ for beverages and food-they only offer a tapper deal for happy hour, they could improve that, I know Mt Olympus offers 2-1 Margaritas and Daiquiris for 1 hr every afternoon!

Room Tip: Get a villa if you get a good deal, heard they rocked!
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  • Stayed: April 2012, travelled with family
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1  Thank our3_dimples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2012

This is the third time our family has stayed at the Chula Vista Resort. The past two times, there were eight adults, so we stayed in a two-bedroom condo. We enjoyed the accomodations and had no complaints. This time, there were only six adults so we reserved a Villa Family Loft instead. We were a little disappointed that the villa was not attached to the indoor path to the waterpark, but we knew that in advance and were able to take advantage of the shuttle, which was prompt most of the time.

The first morning, we found the toaster and the shower lever both broken. The maintenance person came promptly. He replaced the toaster, but it took him awhile to fix the shower lever, so I had to skip the shower because of our schedule. After complaining about the problems to the front desk, they did adjust our bill by $50.00.

My daughter's family stayed in the loft. They said the mattress was very bumpy and uncomfortable. We just assumed it was the typical hotel bad-mattress. But when we were getting to ready to check-out, they told us to come look at the mattress. It was atrocious. It had three very deep ripples going horizontally across the mattress. It was unbelievable. We are talking major mattress damage. The mattress also had big, brown stains on it and we found a pair of kid's socks when we took the sheets off. We felt bad that our daughter and her husband had put up with this for two nights. We could have saved them some backaches if we would have looked at the mattress earlier in our stay. We told management about this but they didn't seem too concerned.

After this last stay, we have decided not to return to the Chula Vista.

  • Stayed: April 2012, travelled with family
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Thank Torgy20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2012

We went there for spring break. The service was OK and could have been better for the price. The place is clean and waterpark is fun for the kids. The buffet is not that good for dinner or breakfest. Very over priced dinner buffet for what you get. Now you have to pay extra for the crab legs and the was the high light of the buffet/price. At 21.99 for dinner buffet, the crab legs should still be included. Over all its ok. Wr Would return ONLY for the waterpark, for the kids and bring my own food or order a pizza!

  • Stayed: April 2012, travelled with family
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1  Thank kristinakay031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

Just returned from 3 night 4 days relaxing vacation, no worries but where I would get my next pinacolada while floating down the lazy river. Kids had a blast, i was worry free as the life guards were on point, food was great. With our purchase we received 4 free Waterpark passes, good for the length of our stay, we took full advantage of with the kids! I brought my clubs, spent one day playing golf @ Cold Water Canyon Golf while the wife did Spa del Sol, meet up with another couple John and Kate from Chicago at the proshop, had a great time, greens were in great shape, some spots were little slow! Over-all was a great get away, we would come back for the price we paid! Thanks Fun and Sun Getaways $179.00 package! Money well spent!
http://wisconsindells5star.com/

  • Stayed: March 2012, travelled with family
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1  Thank ilovetravel276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965-9062
Phone Number:
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Top resorts Hotel in Wisconsin Dells
Price Range: ₹ 7,428 - ₹ 21,767 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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