Extremely noisy, rude staff, wrong room, unaccommodating!
Our stay here was Saturday thru Monday over Labor Day weekend.
Our room reservation was made 2 weeks in advance for a king size bed. We were put in a room with 2 queen beds. Hotel is booked so we are SOL on that one!
Around 6am began our Sunday morning wakeup call with the noise of doors SLAMMING over and over and over. You can hear every toilet and shower and kids running up and down the halls, not to mention specific conversations of the people in the halls and adjacent rooms. All while lying in bed trying to sleep.
No elevators to the 2nd floor and no staff to assist in carrying luggage up the stairs.
Breakfast the first morning: the coffee was empty, the milk containers were empty, and the eggs were gone. There were no trays to carry your food to your room because there was no place to sit in the small breakfast area and when I inquired about a tray, I was told there were trays in my room to use which meant up the stairs down the long hallway and back to breakfast area.
The 2nd morning, Labor Day, we were checking out and brought our luggage out to the car. It was 9:10am and there were only 6 people eating breakfast so room enough for us, we decided to eat before our drive off. My boyfriend returned inside to get breakfast first and I was approximately 1 minute behind him. He was making a blueberry waffle. Again, it was 9:10am. I went in and grabbed a coffee cup and was approached by a staff who sharply told me breakfast is over. I said “excuse me”? Again, she told me even sharper “breakfast ends at 9:00am on weekdays”! (this was Labor Day) I put the cup back and sat at a table. My boyfriend finished making his waffle and came to the table (of course he heard all of this as well as did the other people eating) I told him we were going to go out to eat now and to leave the food because all I was trying to do was get a cup of coffee and the same RUDE staff turned to me and said “well if all you want is a cup of coffee, you can go ahead and get that” I wanted to dump the whole pot over her head but instead we left and I will never ever ever stay there again and quite possibly never ever at a comfort inn.. so much for being priority club members!
- Also Known As:
- Comfort Inn Sturgeon Bay
- Sturgeon Bay Comfort Inn