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“Nice beach - horrible customer service” 2 of 5 bubbles
Review of Serenity Bay Resort

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Serenity Bay Resort
Ranked #4 of 5 Hotels in Saint Germain
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice beach - horrible customer service”
2 of 5 bubbles Reviewed 8 August 2011

We stayed there last week it was a nice place and clean but the husband and wife team that run the place were very rude!!! If you have anyone visit you they are basically attacked in the parking lot if they are not " reported to the front desk". We had friends that stayed next door at a another resort and they walked over to say hi when they were grilled about what they were doing there. Then in the morning I was brewing coffee and had something in the microwave and the power went out we had blown a fuse. I couldn't find the breaker box so I called Bill the manager/owner and he said the breaker box was in the basement which is locked he came right over a fixed the breaker. A couple days later my wife is in the bedroom using a hair dryer and I was using the microwave and boom power is off again. I called Bill again and he could not have been more rude and he said he was 2 hours away and wouldn't be back for hours, basically too bad deal with it, after I complained he did get someone out to fix it . FYI, if you are going to have limited electrical service in these cabins TELL THE PEOPLE AND GIVE THEM ACCESS TO THE BREAKER BOX SO THEY DON'T BOTHER YOU!! Like I said it's a nice place but if you want to pay a lot of money to be be treated like dirt and like you are imposing on the owners then this is the place for you.

  • Stayed August 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank jrh60622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Plainfield, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 August 2011

We just spent our first year at Serenity Bay and hope to be returning for many more!! The accomodations are outstanding and there is something for everyone to enjoy. We saw deer several times every day out our back door. We plan on returning there for many years to come. Bill and Mary are excellent hosts. This was the first vacation in years that I didn't want to go home from. See you next year!

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Choppy-6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 July 2011

Every year since 2005, my husband and I have been driving from Tucson, AZ to spend a week in August, with our kids and grandkids at Serenity Bay Resort on Little St. Germain Lake. We'll be back in just a few weeks and can't wait! The facilities are great - extremely kid-friendly - making Serenity Bay Resort a great place to vacation with the whole family. The cabins are cozy, clean, and affordable, with decks overlooking a great, private, lakeside beach. There are new townhouses available, as well. In 2010, we gave up our rental week in our usual two cabins to begin staying in one of the townhouses - two floors of living space, very nicely furnished, three bedrooms, two bathrooms, a great kitchen, coin laundry facilities in the unit, a large, stone fireplace, deck, patio, and grill. Piers for fishing and docking boats, shuffleboard, volleyball, basketball, tennis, cookout and bonfire areas, and playground equipment are all there to enjoy. WIFI runs throughout the resort - at no additional charge. A pontoon is available for rent. The resort is near the village of St. Germain and just a short drive to Eagle River. While our kids and grandkids are still asleep, early in the mornings, my husband and I enjoy a four mile walk in the woods. We breathe in that pine-scented air, count the deer we meet, and identify different bird songs. It's the only quiet time in our days at Serenity Bay because our grandkids keep us laughing, telling knock-knock jokes, fishing, frogging, boating, jet skiing, swimming, playing basketball and tennis, and biking in the woods. To top it all off, there are Bill and Mary. They are the BEST property managers we've ever had the pleasure to meet - very welcoming, immediately responsive to any need we might have, super-friendly, and oh-so-great with kids! They are a large part of why people continue to return to Serenity Bay Resort every year. If you're looking for a spa / fitness center / gourmet restaurant setting, keep looking. Serenity Bay is a wonderful place for enjoying the north woods and lake in comfort and at a fair price, whether you're on your own or with family, and no matter how active or restful you'd like to be. Give it a try! You won't be disappointed.

  • Stayed August 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank JWGaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glendale Heights, Illinois
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 June 2011

This place has it all for a family. The cabins are immaculate and well kept, which is always a plus! They provide all the ammenities that a family can ask for, from paddle boats, to a beautiful campfire pit, to fishing boats, to kayaks and not to forget the park, tennis, and basketball courts for the kids to play on. We took up the wife, myself and our 6, 4, and 2 year old for our first trip to the north woods of wisconsin, and this will not be our last trip. The property is spotless and the owners did such a great job of making our stay absolutely perfect! We will definitely be back!

Room Tip: Simple call and book, any cabin is great!
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  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank kformans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, Virginia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 January 2011

We have family in St. Germain and wanted to stay close to them. Loved the look of the resort so we called. We were given a really good rate. What beautiful townhomes! So clean and beautifully decorated! We let the kids have the upstairs 2 bedrooms and we had the downstairs to ourselves. Private bath , family room and bedroom. It was the week before Christmas and how lucky we were to have such good snow and great trails. (we rented sleds from Paul's Rentals). Manager/owners Bill and Mary could not have been more accomodating. Kudos to them for keeping such a beautiful place. Can't wait to see it in the summer! All in all one of our best winter stays. We will be back!

  • Stayed December 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank VAfamilyfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serenity Bay Resort

Property: Serenity Bay Resort
Address: 1276 Halberstadt Road, Saint Germain, WI 54558
Region: United States > Wisconsin > Saint Germain
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #4 of 5 Hotels in Saint Germain
Price range (per night): ₹ 10,014 - ₹ 14,047
Number of rooms: 9
Official Description (provided by the hotel):
One of the Northwood's finest housekeeping resorts! Nine of our ten homes are located on our 600 ft. of beautifully groomed sand beach. Cabins are carpeted with knotty pine interior, spacious living rooms, cable TV, updated tile bathrooms with shower and tub, and up-to-date kitchens fully furnished for housekeeping, including microwaves and coffee makers. The Lakeview Townhomes are three bedroom newly built homes. Each unit features an open concept kitchen, dining and living room with vaulted ceiling, queen bedroom, two twins, full bath, gas fireplace, air conditioning and deck overlooking the lake. The lower level has a master bedroom with king bed, family room, second bath, washer/dryer and walk out patio. St. Germain is located in the center of it all with many area activities to make your visit enjoyable! ... more   less 

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