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“Disappointing service at this Hampton Inn”

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Hampton Inn Plover / Stevens Point
Ranked #1 of 5 Hotels in Plover
Certificate of Excellence
Reviewed 7 August 2017

My family and I almost always stay at Hampton Inns when we travel. I have stayed at this Hampton in the past and have received excellent service; not this time. Housekeeping never made it to our room. When I informed the desk clerk of this later in the day as I needed clean wash clothes, the clerk said nothing. I at least expected an apology and an inquiry as to whether I needed anything else. When I checked out, I also told a different clerk about the housekeeping issue. Her only words were that she would inform housekeeping staff about this. (Well, gee nice for the next guest, but that didn't help me!). Granted I had the "do not disturb" sign out until 9:45 AM but then I was gone for the rest of the day. So much for that 100% satisfaction guarantee.

  • Stayed: August 2017, travelled with family
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Thank fancherfetch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy B, Manager at Hampton Inn Plover / Stevens Point, responded to this reviewResponded 8 August 2017

First and foremost I would like to apologize for the lack of apology that you received from the staff. That is unacceptable and is being addressed as we speak. In speaking with the executive housekeeper she meant to go back to your room later in the day but got caught up with something else. She is very sorry that happened. With that being said we are taking care of your stay and you will be receiving a credit on your card. If you have any further questions please do not hesitate to contact the property. Thank you for taking the time to review your stay and we hope to see you again real soon.

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16 - 20 of 317 reviews

Reviewed 1 August 2017

I honestly do not understand the rave reviews that are on here. I'm not saying it's a bad place to stay, but it definitely does not deserve an excellent rating, and I'm hard pressed to even say very good.
I'll start with the good stuff: the staff here are all very friendly. We stayed for a few nights, and we were always greeted when we entered and offered good wishes when we left. Everyone we spoke with tried to be as helpful as possible, and always a friendly tone. Housekeeping did a pretty good job cleaning up the room each day, and the beds were made very well. (This is a pet peeve of mine, so I notice when it's done well.) Check-in was quick, and both our rooms were ready on time. They have cookies and coffee/tea/hot chocolate available in the lobby in the afternoons (beverages are all the time). If you are going to be in Plover, the location is good because there are several good restaurants nearby--Christian's Bistro, ASoshal, Mikey's, etc. are all good. IHOP is across the street, and there is a Dunkin Donuts right down the block for a good cup of coffee.
So, the other stuff: the rooms are pretty small. Don't expect anything beyond the basics. There wasn't even a fridge in the room. For whatever bizarro reason, they keep the coffeemaker IN THE BATHROOM. YUCK. DOUBLE YUCK. That's just gross. Don't do that. The beds are SO uncomfortable. The mattresses are either really, really cheap, or really, really old. The pillows are essentially 3 cotton balls in a pillowcase. We got the worst night's sleep, all of us. The pool is small, really small. They were remodeling while we were there, and that really ticked me off. There was nothing on the website about remodeling when I booked. Had I known that, I for sure would have booked somewhere else. 8:00 in the morning on our second morning, we wake to hammers banging away. (After getting, like, no sleep because of the awful beds.) Seriously? 8:00 am? And, I gotta say, the wifi kinda sucked. Took forever to get devices connected, and would boot us off every single day. And, just know that there is a max of 3 devices per room. If you have kids, this could be problematic.
Overall, it's just really average. There is nothing special here, with the exception of the friendly staff. For my money, I'll skip this next time and go back to the Holiday Inn, or try the new Cobblestone that they're building downtown in Stevens Point.

  • Stayed: July 2017, travelled with family
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Thank AEB_MN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy B, Manager at Hampton Inn Plover / Stevens Point, responded to this reviewResponded 2 August 2017

Thank you for taking the time to review your stay.

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Reviewed 31 July 2017

Very friendly staff, clean room, comfortable bed, an overall very nice stay at a great property. Close to many food and beverage choices all within walking distance. Breakfast was good, and the complimentary wi-fi kept up with my usage even though it was a full house.

  • Stayed: July 2017, travelled solo
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Review collected in partnership with Hampton
Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy B, Manager at Hampton Inn Plover / Stevens Point, responded to this reviewResponded 2 August 2017

Thank you for taking the time to review your stay. I am very pleased that you enjoyed everything with your stay and the surrounding amenities. We look forward to seeing you again real soon.

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Reviewed 30 July 2017

Our team stayed at the Hampton for a weekend tournament. They were very accommodating with reservation arrangements and they even had morning breakfast prepared early so we could leave by 5 am. Thanks!

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Hampton
Thank Roberta W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy B, Manager at Hampton Inn Plover / Stevens Point, responded to this reviewResponded 2 August 2017

Thank you for taking the time to review your stay. Your group is a blast to have at the hotel year after year. We look forward to many more.

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Reviewed 3 July 2017

They went above and beyond to accommodate our group. Fabulous stay! They helped out with our baseball team to ensure we had everything that we needed during our time at this hotel. Incredibly friendly and helpful staff.

  • Stayed: June 2017, travelled with friends
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Review collected in partnership with Hampton
Thank shelleys103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy B, Manager at Hampton Inn Plover / Stevens Point, responded to this reviewResponded 5 July 2017

Thank you for taking the time to review your stay. I am very pleased to hear that the staff went above and beyond for your group. I know that between myself and the staff we enjoy your group every time that you are here. We look forward to the next time!

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Additional Information about Hampton Inn Plover / Stevens Point

Address: 3090 Village Park Dr, Plover, WI 54467-4300
Phone Number:
Region: United States > Wisconsin > Plover
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Plover
Price Range: ₹ 7,351 - ₹ 10,646 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Plover / Stevens Point 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Plan your next stay at the Hampton Inn Plover-Stevens Point located in Plover, Wisconsin. Our hotel is close to local attractions such as the Korean War Memorial, The Schmeeckle Reserve and Sentry World where you can golf all day. All Hampton Inn guest rooms include free internet, free hot breakfast (or grab a On the Run breakfast bag), free hot tea and coffee in the lobby. Relax in our pool or whirlpool or use our fitness facility. There are a few resturaunts located within walking distance of the hotel; Christians Bistro, Mikeys Neighborhood Bar and Grill, and Bamboo House. ... more   less 
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Also Known As:
Hampton Inn Plover / Stevens Point Hotel Plover
Plover Hampton Inn

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