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Lake Geneva trip 2023

Staff/s were very helpful, accommodating and are well informed. Safety is their priority. We were... read more

Reviewed 27 July 2023
Culture55521010570
Book the longer tour

We had booked the longer tour only to be told the boat had mechanical problems and that particular... read more

Reviewed 24 August 2023
Wendy R
,
Fort Worth, Texas
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Reviewed 24 August 2023

We had booked the longer tour only to be told the boat had mechanical problems and that particular tour was cancelled. We then saw that boat being used for a private party right after our original tour time. The longer your time might be worth it. Shorter tour too expensive.

Date of experience: August 2023
Thank Wendy R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2023

We rented the catamaran for 4 hours. I took the boat that seats 20 people for my group of 15. The boat was very crowded, I can't imagine how it would have been able to accommodate 20 people. There were seats for 10 people, if that, otherwise you just could try to find some sort of ledge to sit on. Getting around on the boat was difficult because it was cramped. Going for a snack or drink which we kept down at the bottom was a hassle. The bathroom didn't work. They told us there were floaties on the boat, that turned out to be half deflated, and the captain threw them over to his buddies in the next boat to use.
It seemed like we were hardly moving the majority of the time.
I got the feeling the captain didn't want to be there.
They rent it from 10-2 and 2-4. So basically at 1:45 they start getting you off quick cause they don't allow a gap time in between the two trips.
The worst part was when we were heading back to the dock and the captain noticed another boat parked in his spot. He began shouting at first, and as he got closer he completely told off the other employee, yelling and swearing without any regard to who was around. He apologized after the fact, but the damage was done. I gave 2 stars because we had a good time being out on the water with family. but considering all the planning and expense it took for all of us to make this outing possible, This boat rental business along with their boat and their employees did not make it nearly as nice of an experience as it should have been.

Date of experience: August 2023
Thank DayTrip15335915473
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 July 2023

Staff/s were very helpful, accommodating and are well informed. Safety is their priority. We were given extra moment, due to the low volume of clients the time we rented a jet ski. Everyone in my family had a great experience with jet ski for the first time. Wyatt and Rette, were 2 good people accommodating us our boat and jetski experience. The company is highly recommended!

Date of experience: July 2023
Thank Culture55521010570
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 July 2023

Worse service ever.

Thunder started about an hour into our trip, we called their emergency number over 77 times and kept getting busy. We sail back to base where all other companies were out helping their client except our guys were no where to be found. No instruction was given and we couldn't get a hold of anyone. We finally decided to go back to dock where we find their entire crew sitting around doing nothing and they said their phones are down. When we asked for a refund for our unused portion of the trip, we got the run-around, they said owner said to give us 1/2 only and when we asked to talk to the owner, we were told, no he's busy can't talk to anyone now.

So, good boats but don't expect service (emergency or not).

Date of experience: July 2023
Thank 753ihabr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2023

Great service. Easy to book, gracious with use time. We were 30mins early they sent us out and back 15 mins late no issues or surprise charges. Boat was clean and performed great . Would recommend and we will definitely be back.

Date of experience: July 2023
Thank Jose M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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