Arrived very late on a Friday. Desk clerk was extremely pleasant. Small but nice lobby. Strike one: Had requested a room near another guest, but ended up on different floors / opposite ends of hallway, although the hotel was not sold out. Room looked nice upon entry, but then saw (Strike 2) that the toilet was visually dirty. Fecal matter in bowl, but we were too tired to complain, and we were checking out in 6 hours. Then, Strike 3. We left behind an item. Called the hotel that afternoon from home & asked about item. My daughter was still at the hotel, in a different room with friends, so I asked if she could claim item. Was told she could NOT claim item because items left in rooms are turned into Manager, and his room is locked. "Please call back on Monday!" Ok, called back, left message, never heard back. Last week I received an online survey about our stay, at the end of which, in the comment section, I responded in the affirmative when I was asked if I wanted to be contacted by management. Never heard a word. So facility is nice, new, front desk great, but very disappointed in getting any response when it mattered.
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- Also Known As:
- Candlewood Suites La Crosse Hotel La Crosse